My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.

We had a group of 8 people going to the wineries in Baroda. Last minute, we decided we did not want…read moreto risk a DUI and needed to find transportation. Rochelle was able to accommodate our group, we felt a little uneasy with how the communication was going back and forth, but decided to book. The bus came right on time and picked us up at our bed and breakfast. The only weird thing is that there was a lot of flies in the bus. We pointed it out to our driver when we went to our first stop, and he took care of it while we were inside of the winery. He took us to every place we wanted to go to, and did not charge us extra for going over our time. If you are looking for a fancy bus that plans your stops, knows a lot about the area, and covers your tastings- this is not the transportation for you. If you are looking for an affordable bus that will take you where you need to go, and accommodate to last minute changes and to what you want to do- book it!

Booked a wine tour with a small group. Driver arrived saying she was barely running on fumes. Not a…read moregreat start. We were dropped at the first winery went in, tasted some wine came out in the driver was gone. When we finally reached the owner, she said the driver had gone to get gas and go to the bathroom. 30 minutes later we were still waiting. When the driver came back, she said the owner had made her go to another town to do a quick ride. When we questioned this, the driver told us that the owner makes her do this often. The owner then gave us extra time for the inconvenience which was fine but when it came time to pay the bill, the driver asked for the whole amount. I explained we already paid a deposit and she told us she wasn't aware of that we had to pay the whole amount. When I took it up with the owner the next day, she said the extra amount was a tip. I tried to explain that a tip would normally be decided by the group and we would give that to the driver directly, but she didn't budge and had still refused to return the $100 that we overpaid. She also has a pretty crappy attitude for a business owner. Avoid this at all costs. Just a quick Google search will tell you that the business has changed names several times because of bad reviews and overcharging.

William was our driver. He is out of NW Indiana. Nine of us took his limo from Michigan City to…read morethe Amtrak station in Chicago. He arrived early both ways, and responded quickly to my text messages. Limo was clean, new, and comfortable. He didn't race along, just went with the flow of traffic, felt nice and secure on I-94 & the Dan Ryan. Coming back from the trip, our train was 4 hours late arriving. William kept in communication with us via text, and was right there when our train finally got in. Price was considerably less than the other two limo companies that I got quotes from. Also, originally we were going to get picked up from Chicago Union Station, and we changed it to Homewood two days before before we left. There was no charge, and the person on the phone at Americar shuttle changed the reservation quickly, courteously, and no change in price. They seem very flexible and customer oriented.

Awful. Driver picked up myself and my daughter this week to take to airport. Drove 45 mph on…read moreexpressway, while way, people were passing left and right., couldn't keep his eyes open, kept rolling down his window trying to wake himself up, hit a vape while driving.... Also slumped on wheel while driving. I Wanted nothing more than to get out of that minivan as quick as possible. Was charged gratuity already and I brought extra cash to tip him which I def did not. I should receive gratuity back as well. Will tell everyone I can.

Only posting this here so the owners see this. The driver of this limo hit several cars. Most of…read morethem parked. This may be a disgruntled employee or something. Once the company responds and sees this I'll remove it when asked. I just want them to have this video..... https://www.tiktok.com/t/ZTRyjJCxf/

Amazing driving skills! They got me to where I needed to go despite any other cars on the road!…read moreAggressive? Absolutely. But they truly put the customer first. 11/10 would use again!

I contracted DTA Premier Car Service for my City Hall elopement and I couldn't be more pleased. The…read morerates are VERY reasonable. From the moment I contacted them, Andre was accommodating to my needs. My driver was Ramon and he was AMAZING! He arrived a few minutes early to pick us up, and was outside waiting when we were done. He even stopped at drive through so I could get food LOL! The care was really nice, clean and smelled good. He even had candy and water for us. Please don't hesitate, go ahead and book!!!!

So happy we discovered DTA! We travel a few times a year as a family and needed a reliable way to…read moreget to the airport. The ride shares often showed up without the appropriate room for a family of 4, took too long or cancelled. So we called DTA and have never looked back. The cars/SUVs are new, clean, stocked with water and snacks. Their drivers are absolutely amazing. Travelling with your family can be stressful (as you probably know), but since using DTA our stress levels have reduced, because we know they'll show up, be patient with us loading in and deliver A+ service. Happy travels!

Outstanding service from start to finish. Used them for trip to Indiana (pickup in Chicago). Both…read moredrivers (one each way) were professional, courteous and punctual. The cars were very clean and stocked with beverages for our 2 hour roadtrip. Highly recommend.

First class experience from the vehicles to professional attire drivers and on time service will…read moreabsolutely use again.

There the worst experience in 2026. Let's count the way…read more Pick up air port, homie didn't even want to get bags, open the door, nothing, other homie next day too disabled to perform basic duties of a driver. Then the biggest one is that one of drivers who was the I was familiar with" regular" driver came and found me to arrange pick up and drop off back to hotel the night before 9 to to 9 pm. " Have the messages" he told me while at the event the next day 9pm would be problem, and could not do it. Just to see him there at 10pm. I question if he my the ride he said it's passed 9pm. Lil azzhole, you told me you couldn't. Come find out he chose to lack integrity to keep the time set up and ride around pussy he can't afford. Then had me and my person wait 45 min for another car. Again Uber or Lyft. Don't believe V.I.P It very very ratchet, disorganized that doesn't have sliver of integrity, but all the finesse. No consistency. I know I'm little but I truely want to snatch that man eye brows off

Templar VIP Transportation provided exemplary service during my recent stay in the Chicago area!…read more Tim was well able to navigate the treacherously icy and snowy roads. Every ride felt safe, comfortable and accommodating. He was prompt, courteous, and attentive. He was also observant and able to anticipate relative needs, offering useful suggestions for food and the timing of travel to and from our event. The SUV was luxurious, clean, well maintained and provided an amazing experience in transport. Templar's exceptional service sets it apart in the best way. It's the only company to choose when visiting the area!