I'm not a big casino fan but Four Winds was impressive…read more Beautiful on the outside. Driving in on the winding road was lovely. Valet parking and self park options made visiting easy. Walking in, I was impressed by the cleanliness and welcoming staff. We stopped at the bar in the center of the casino for martinis and people watching. The bartender was so nice and friendly. We played slots for a half hour and won $80. We left happy.

We had so much fun! Big group for slots and buffet. Food was delicious. Bartender was making…read morewonderful drinks

Bjorn was recommended by our hotel. I connected with him a week in advance of our trip…read more He was so knowledgeable, patient, and professional. He shared his local recommendations for everything from wineries to restaurants, etc.. We were dependent on his services as ridesharing was available in New Buffalo. Bjorn picked us up from Amtrak, and we were in communication with him throughout via text. He is very responsive and accommodating . He offers more than just transportation but true concierge type services..

I tried to set up airport service for a 50th birthday celebration…read more I sent an email inquiry with our zip code and general flight details (minus flight numbers) a month before our trip asking for a quote and I never received a response after 4 business days. I sent another email asking for an update a week later. Two days pass and I finally received an email saying to text our flight details and home address to him. Ohm, no. I replied that I preferred email and wanted a quote in-writing. Two days later, I finally received the quote via email and instructions to text our flight and house details. I sent the details via text, but again, no response for 4 days. I asked again: are we confirmed? Two days later, I finally received a text confirmation of our trip details and a note saying oh, by the way, I am adding another $50 to the quote due to "traffic". Dude, you knew our flight times from the beginning. If you don't want the business - just say so. Don't try to scam people. Do not use this service. His lack of response, shady business practices and jacking up prices after you already receive a quote is shady at best. I don't even trust him to show up for the trip at this point. Cancelled.

Paid over the phone. Stole my credit card info and tried to rob me with a $6000 purchase. Beware!!read more

Owner of the company sets up our ride, immediately brokers it to another woman who politely reaches…read moreme, confirms the ride for 8 people via text. Sends driver out, all good, except the AC was not working on a 90 degree day, until about 15 minutes into the 20 minute ride. All good, everyone survived. Arriving at the restaurant, the young woman driving pulls out a Credit card reader and quotes triple the price, and tells me she will only get paid on tips. Fortunately I had both ( owner and brokered agent) numbers. called them both--got yelled at by the broker, repeatedly thrashing me, and telling me she had us down for 12 drivers, attempting to add another 50% onto the fee. I felt like an ass arguing in front of clients, but was forced to square up with this woman, adding almost $200 to the original price to ensure that I would not get stranded, 20 miles away from our resort. Tough to find the silver lining in this one.

Wow. What do I say to describe this amazing place? First, every staff member is extremely friendly,…read morekind, and helpful. Secondly, the hotel itself is gorgeous and our room is very clean and has everything we could need! The pool and hot tub are both extremely relaxing. The breakfast in bed is an amazing experience. My favorite part by far is the bike rental. We had so much fun on this trip and will definitely be back. I can't thank you enough for a wonderful spring girls getaway weekend.

We spent Labor Day weekend at the Harbor Grand per a friend's recommendation and it could not have…read morebeen better. The location is great! It's walking distance from the beach and the main strip. We parked our car when we arrived and never touched it all weekend. The hotel also provides bikes to rent but we found that most places are walking distance and the roads/paths are not very bike friendly. Check in was super simple. Our room was very clean and updated. I wish they had smart TVs to connect to Netflix but we didn't spend much time watching TV anyways so it wasn't a big issue. The restaurant did seemed to get a bit noisy at night which drifted up to our room. The breakfast baskets were a BIG hit! The frittatas tasted so good! The fruit cups were also so fresh. I tried the prosciutto croissant on our last day which hit the spot. The quality of food was top notch - just wish we were able to order more! I had an appointment at the spa as well during our stay. The spa staff is super friendly. I used the robe and spa slippers provided in our room and spent some time in the salt water pool and hot tub before my appointment.

My driver hit a dog during my ride, and while I'm not sure of the outcome, it appeared to be a…read moreserious (potentially fatal) injury. I was also concerned that the driver was frequently distracted by his phone-making calls and texts, as well as scrolling-for much of the drive. It was a very disheartening experience, and I believe it could have been avoided if the driver had been more attentive. Based on this experience, I won't be using South Bend Taxi again. EDIT: I've read the owner's response and would like to clarify a few points. The accident occurred on an empty street around 5:30 AM with no traffic, and I was the one who contacted the police. We resumed our trip after the officer arrived and the police report was completed, as the officer said that an insurance claim couldn't be filed if the driver left prior to completion. I can't say I noticed if the neighborhood was "sketchy" as the response claims, but I'm also not certain I see how it's related to the incident. While I've had several successful rides with this company in the past, I've consistently observed drivers using their phones directly in hand, not via Bluetooth. Regarding reimbursement, I had not been informed of any prior to reading this reply; the owner simply asked me to reach out, and when I called, I received no response. Unfortunately, the company's reply seems to misrepresent the situation at certain points. I'll add a star to my rating because I appreciate the positive experiences I've had previously and can confirm that I've had good customer service in the past, but I remain concerned about the recurring inattentiveness I've witnessed while riding with this company

Scheduled a taxi pickup online but the driver never arrived at the scheduled time. When I texted…read moredispatch for an update, I received no response at all. Had to book a Lyft instead to get where I needed to go. Would not recommend this company if you need dependable transportation.

Outstanding Customer Service! Highly recommended, new vehicles, very clean, safe drivers,…read moreoutstanding staff willing to go the extra mile to ensure your experience is great. Business sent a text message day prior to let know who my driver was going to be. Our driver was Margaret, she had very strong communication skills, very good driver, and very friendly! I alerted her our flight to Midway was delayed and she monitored our flight and arrived promptly for pick up even at 3:30 in the morning. She was very friendly and drove us to our destination with no issues. They have extra charging ports for all passengers, climate control system in their vehicles. Their cars are roomy even with 4 suitcases and 4 passengers riding in the back. I accidentally left my laptop in the backseat after our ride concluded and they were prompt to notify me and returned my bag. I love that they take pride in their work and they made our experience very enjoyable! I also love that they are a veteran owned business. I highly recommend their services.

We used 2 PrivaDrive vans to take us to and from The Acrorn over Thanksgiving weekend! Jeremy and…read moreEric were prompt, friendly and fun! The vans were super clean and comfortable! We also added a stop and changed our pick up time without any issues! We highly recommend PrivaDrive and will definitely be using them again!

I booked Lighthouse Concierge for a trip from Goshen to South Bend after a wedding reception and he…read moreshowed up on time (if not early) and was so accommodating.

We booked Lighthouse Concierge for a bachelorette party staying near Paw Paw lake, and Ray was…read moresuper amazing! He made sure our group had a great time, he kept our trip running smoothly, and was very kind and professional. Highly recommend Lighthouse Concierge!

We had a great experience with Jeff. He was on time, with short notice on our part, in a nice van…read more He saved us from a small catastrophe we set ourselves up with by leaving our car nine miles away from where we ended up. Thank you Jeff!

We hired this company for a bachelorette party. We paid and ended up not getting our full time, or…read moremoney back. The woman, Cary (or Carrie), that was driving us was intoxicated. She was swerving all over the road, twitching, and not making sense when she was speaking. We ended up having to call the cops, and she was arrested for a DUI WHILE WE WERE ON HER BUS. It was absolutely despicable. DO NOT USE THIS COMPANY!