I'm satisfied with my experience here they have a wide variety of products to choose from.read more

Stopped in Monday as the store I used to frequent switched to mail order and I wanted to try…read moresomething new. Parking is easy, need ID to get in, place has great selection. Alex helped me find a new product (Tincture) to try for relaxation, have tried it once and was good, have to experiment more to get the right dosage, but so far happy with purchase. Definitely will be back to try some other products as the personal service and help was great, thanks so much.

Right on time with plenty to choose from really a premiere smoke shop right in the heart of…read moreHenrietta! No, I haven't experimented with a cigar lounge, but it looks really upscale and very signature. They even have exclusive parking for the cigar lounge VIP members. I like it a lot. I'll be back.

Good selection, knowledgeable staff, enjoyable experience and a bunch of other words to get to…read moreYelp's 85 word minimum for a review.

Shop sells EXPIRED E-Liquid. Purchased bottle today 8/25/2024 and the Best by date on the bottle…read moresays May 2024. E-Liquid is discolored and dark which means that it has gone bad. I assumed it was just how the E-Liquid looks until I checked the Halo website and this liquid should be a light brown color not dark black. Not only is it beyond the Best Buy date but it has gone bad and is unusable/not safe for consumption. Would NOT return ever again. Staff either was clueless that liquid was expired or just did not give a crap. How are you a vape shop and sell expired e-liquid.

I needed a disposable nic vape. Guy sold me two with zero nic. I came back he refused to give me my…read moremoney back and exchanged one for a bottle of juice. Which I can't used. Tried to upsell me a refillable vape. So I ended up spending forty dollars and walking out with nothing. This place should be shut tf down.

Pretty good experience. Budtenders are knowledgeable about their supply. Could be nicer though…read more Too many dispensaries around to be standoffish and ignore you.

This is by far the worst dispensary in the city of Rochester? They're very rude. They don't accept…read morecash. They complain that the way you park all the employees in this establishment are very rude and take 20 minutes to assist you very bad experience will never shop here again.

Great Customer Service, I was able to test out the vapes, and they provide plastic protectors that…read moreyou can put on the tip to try the different products. Price is great for what you get.

From the owner: Explore the ultimate selection of vaping delights, perfect for those who appreciate a vast range of…read moreflavors and styles.

Incredibly rude and unprofessional. I went to get some juice as a gift for someone. I went in…read morelooking to buy about three or four. After taking a moment to browse the sheet, I named a couple that piqued my interest. The gentleman behind the counter tells me that they don't have anything I'm asking for. Understandable. I then ask for which juices he does have available. He never answers my question and points behind him to multiple drawers with small font, which I have a hard time seeing. He never bothers to actually inform me of the different flavors. Maybe perhaps he could have recommended ones that are popular, his personal favorites, maybe even offer me a sample to see what my friend might like? No way! Rather, he starts drilling me on what I vape, after I make it clear I'm just looking to get some as a gift. Based on his attitude, I can't imagine he's looking for a purchase from me so I save myself from his confrontation and leave ASAP. Overall, this is just a trashy place with a sketchy vibe. Save your time and money and go elsewhere.

Avoid this store; they deal in counterfeit products. They sold us two products which were fake. For…read moreone product, they exchanged it with an "upgrade;" this ended up being the real deal. The second product they exchanged for yet another counterfeit which we discovered after checking the product ID code online. When we requested a refund, they refused, even though they were well informed by this point that the item was counterfeit. I would not purchase from this shop ever. Although they do note on their door that they do not offer refunds, if you are selling a fake product and marketing it as authentic (as they are still doing, in the store and online, even though they know it is absolutely fake), any shop with integrity would stand behind their product and issue a full refund. Bad business, and have been reported to the government.

I've been going to this store for months now the service & products never let me down. Employee is…read morealways attentive in helping me find exactly what I am looking for making the process much quicker!

I stopped in to pick up some cigars. The selection of cigars is decent, all cabinet humidors, no…read morewalk-in. They seemed to cater more to lower-end cigars but there were options across the price range. The gentleman behind the counter was very polite and threw in a free lighter (cheap Bic style). Overall I would go back, but Village Vape or Smoke in Webster is a better cigar store in general.

I come here about once a week and it's got to be one of the best dispensaries around. The people…read morewho work there actually care about the customers and go above and beyond explaining their products and how they source them. They stock products that are all new york based and their selection is so wide. I definitely recommend to anyone looking to escape the iPad bud tenders and who is looking to have an actual conversation about their products.

The staff is so friendly and extremely knowledgeable on the product. They make you feel so welcome…read moreand answer any questions you may have. It's truly the most friendly and welcoming dispensary I've been to! 10/10 would recommend to anybody

Incredibly rude and aggressive. I came here to get a gift for my father, not get attacked by the…read morehigh school dropout behind the counter.

I've been there before to buy pods for my vape, I'm not American, I always have my ID from where I…read morecome from, and they have always accepted it. This time the person behind the counter wouldn't even look at my ID, and without looking he said he can't sell me what I need. He was very unhelpful and rather aggressive with his tone, I'm never buying anything from that place again

One job stock shelves with vape supplies. Don't whine about laws and only carry your awful in house…read morejuice. Ok I get it big bad cuomo brought uncertainty but it's been like 6 months to figure out a strategy. After about 30 trips with the same experience I'm over it.