My daughter and her roommates rented on Lunch Pail Lane in Blackburg. It is a beautiful townhome…read morein a great location for a Hokie. However, they charged EACH girl $175 in cleaning fee (that's $700!) to CLEAN (not paint or for any repairs) the apartment when they left. We had also paid for someone to come in and clean it and had asked for them to inspect it to prevent the fees, but they denied our request and then went ahead and charged them anyway. I have filed 5, yes 5, inquiries asking for photos to justify the fees, with no response at all. I honestly feel they charge every resident these fees and just hope the renters will give up. Of our $400 deposits per girl ($1600 total) , we got only $200 back per student ($800 total). They are ripping off these kids. The question is how far would a parent go for $200 - I guess they know it isn't far enough for them to stop doing it. Sucks to do that to students.

If I could give negative stars I would. I started using Granite to manage my property 4 years ago…read more Pointe West bought them out about 2 years ago. Everything was fine until this past year. Suddenly and without any notice PW started taking money from my owners account when they billed the renter for something then reimbursed the owners account when the renter paid. This came to my attention when they charged a renter who terminated their lease a month early an entire months rent for the privilege. The renter never paid the fee but PW doesn't care because they charged me for it so now I am out a months rent. This is on top of the fact that they never told me the renter terminated the lease or that they were charged the fee. They just took it out of my account. Now I am being charged $1200 labor charge for a leak that was fixed with $100 of materials. When I asked for receipts for what was paid they told me no. Since the rent goes through them I have no options. I am terminating my contract with them.

Very rude and unprofessional business. Will not EVER. Do any type of business with them. For…read morecontext me and my boyfriend applied for one of their rentals and I was rejected due to a collection on my credit and my boyfriend was accepted. They informed my boyfriend he can still move in ALONE and initially I told him no but then I thought about it and told him he can go ahead and get the place for himself. I was in the process of looking for my own place alone. He told me he applied again and asked if I could check on his application because of his work schedule he cannot contact them. So I contacted them and was informed by customer service they would forward the questions and ask the office for an update. Today my boyfriend received a NASTY and unprofessional email. Stating for his co-applicant to stop contacting them about his application because I was rejected. In the message they made sure to make it clear that I cannot move in with him which I already knew. I will be contacting the better business bureau because this business needs to be reported for their unprofessional behavior. I work in corporate and know this is not how you handle matters in a professional way.

A friend of mine is renting from them. The grass hasn't been mowed in so long that is going to have…read moreto be weed eated and then mowed. There is poison Ivy and vines growing up the side and back of the house and around the upstairs back window. The vines are getting in the gutters which in the long run will cause the owner more money. This is unsafe and unsanitary. It causes mice, rats, snakes, raccoons, and there is a skunk hanging around in the back yard. Very unpresentable. There is a for rent sign in the front yard and it is very unprofessional to advertise this way. DO NOT RECOMMEND!

Do not rent from this company. The leases are incredibly predatory, and myself and my roomates were…read morehit with ridiculous fees, including for problems with other tenants in completely separate buildings. The only way to dispute these fees is through email, which they don't respond to until after the deadline, making us pay a late fee if the dispute is declined which happens most of the time. Like seriously, what the heck is an "April fee"? Additionally, maintenance is ridiculously expensive. I mean who charges 50 dollars to change an air filter, especially when it was changed just two weeks before the inspection. Additionally, you have to do a bunch of things to sign your lease, many of which were not made clear by the emails, and I only found out by making a call and speaking to an incredibly rude front desk worker. Don't waste your money living in a Townside property. I understand college slumlords exist in Blacksburg but Townside is genuinely negligent and does not care at all about their tenants.

As an owner who paid Townside to manage my property for many years, I do not recommend this…read moreorganization to anyone! I mistakingly trusted that Townside was managing my property with my interest and good intentions. It took an issue that was poorly managed by Townside for me to understand the full neglect from the organization across many years. The accountability is nonexistent. When I exposed that a contractor hired by Townside did a poor job, I was met with comments around how this had previously been reported at another unit. Yet they did nothing to verify my job was satisfactory. It appears little to no unit maintenance was done- no check ins, I don't even have any proof they did any turnover visits or documentation. (When I ended my relationship in 2024, the most recent condition report they provided was from 2021). Communication is also rare- there was no real information shared in the portal. The company took my money and did very little for me as an owner. I raised concerns and felt the employees I spoke with didn't care to retain me as a customer or make the situation right.

Out of all the realty companies that manage rentals,I have to say that MKB is the best.Ive dealt…read morewith a lot of these realtors over the years and MKB is by far the best. I have dealt with the Electric Rd. office and specifically with Andrea.Andrea is the nicest and most professional.She answers emails promptly and seems to stay on top of her job. She makes the rental process simple and easy and answers all questions with a thorough simple answer.Thank you Andrea for being such a warm hearted individual!!!

The first week October 2019 I found that my lease had been transferred to MKB when I placed a…read moremaintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of. I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.) Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".  During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present. Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it.

If I could leave 0 stars I would. I've rented from Lawson since the covid shutdown. Things have…read morealways been kinda fine, but the past year it's gotten bad. They don't do anything when you ask them to please remind the other tenants in the house to take down the trash, or pick up their dogs poop in our shared yard, it's mildly infuriating, but that's not the reason I'm writing this review. Last winter there was a mice issue, a man from LRG and the exterminator came out and set poison out. LRG said they would coordinate with the exterminator to come back to collect the poison, I never heard anything back. This kinda annoyed me, but I was like whatever I can get rid of this poison food crap myself. Fast forward to now, I stepped into a piece of rotted wood by the wall in our bedroom. This was the same time we found black mold in our A/C unit in our bedroom so I had them come out for both at the same time. They cleaned our A/C unit and cut out the wall(wall was rotting too), sprayed it with bleach and covered it with painters plastic, and that was it(April 10). Austin Jones contacted me (April 11) and said that he would keep us in the loop with everything going on, and ONCE AGAIN, I never heard anything. I sent a message(May 22) quite frustrated, because there is a hole in my wall and rotting floor in the room where my infant sleeps, so this is a big issue to me. Never got a response and I'm posting this review today (May 30).

Rob Lawson has been managing my triplex for over 10 years. I went through three previous…read moremanagement companies before I was fortunate enough to get the Lawson Realty Group to manage my property. Everything is taken care of. They are professional, thorough and will go the extra mile to take care of your investment. Highly recommend.

We have put a request since August for a dishwasher still nothing now end of October…read more The dishwasher has mold growing not healthy for breathing

I am not sure why people are leaving bad reviews, so I thought I would leave a great one!! I have…read morebeen living in an apartment leased by Raines for about 2 years now and I have nothing but good things to say. When I need maintenance I am able to contact them easily to set up an appointment, they are here within the next day or two. Everyone working at Raines is very professional and friendly. There was one time I was locked out of my apartment by accident and I went to the leasing office, they gave me a spare key for free. There are lots of guest spaces in the parking lot of the place I live so my guests cars don't get towed! Although the places Raines leases might not be the newest and cleanest, they have the BEST prices in Blacksburg. In addition, the kindness and hospitality of the business makes up for it. If anyone is on the fence about renting with Raines, I say go for it!

They do absolutely next nothing to inspect and ensure a property is ready as agreed. Every problem…read morewe had existed when we moved in. Be prepared to be treated poorly and to never know who you are dealing with. Faceless organization and extremely incompetent. I feel badly for the students as they took advantage of us and I can only imagine what they do to them. We didn't have a functioning back door(would not lock) so we couldn't use our driveway for 6 months. It's still nearly impossible to lock so we just rarely bother. We had raw sewage backed up in the basement for 2 months, moldy bathrooms we paid to fix as they simply ignore our request, insects, broken fridge and dishwasher. Each of these issues requires the tenant to stay home for 4 hours and occasionally repair person doesn't show and often they need to return multiple times. The tenant is actually doing the property managers job. Avoid them and at all cost and please research anyone you are going to sign with. I noticed their ratings have gone up recently with a slew of 5 star. Only a guess, but are they offering something to new tenants for a favorable review?

They are just here to scams you through application fees. I was moving back to Virginia and looking…read morefor a rental. They were very responsive at first, but as soon as I put in my application and application fee I never heard from them again. I followed up several times with phone calls, emails and text and hear NOTHING from River Mountain. They are a scam and I would not even apply for a property with them because they will take your money and never respond back.