If there is a hell for companies, this one should rest in its pit. Predatory sales tactics, grossly unbalanced pricing, piss-poor communication, tardiness, and lying as a matter of policy begin the list of repugnant traits this company employs to suck hard earned savings out of the hands of families. Stay away from these demons! Call any local electrician who has some stock in their community, rather than these opportunist who coerce union book signers into dirty dealings. Story summary: Salesman requested, defended, and bullied for a $2,300 payment on 1/2hr labor and $40 in leftover materials. They leverage circumstance to garner $1,000 from my family in the end. The %100 satisfied customer ruse you see them replying with to the other horror stories here, is sourced from a note on the contract you must sign. Cheap trick, just like their phony internet coupons. Most details below, if interested. Paraphrased to condense content, and emphasizes context. My very short, very aggravating story started with a secondary service cable that I damaged during a chimney rebuild. I called my service provider to arrange shut off, who requires a third party inspection of permitted work in order to reenergize, hence the call to Satan, I mean Thomas Edison Electric. On the first call I was clear that the only reason for our budding relationship was in order to streamline the steps toward reenergizing, being almost 20degrees at night. A visit was arranged for 9-11am the following day. -At the end of my first follow up call, same night, I am informed that; yes all these steps are necessary, but they will not even reach out to an inspector until work is complete, leaving my family and I a tad chilly. Of course, I politely refused, and back to shopping. -Call 3, same night: salesman 2"Oh no, sir. We've got this. $125 visit tomorrow?" Me, "Sure. Wife will be home" -Call 4,5,&6next morning: I'm working and they know it: Them, "We'll be there" me, "I know" -Call #? "We'll be there by 2:30" me "I don't want work started that can't be finished today" -Call from wife: Her "They want $2,300" Me, "Have them take a walk" -Call #? (I'm still at work. They still know it. My wife is still at home absorbing bully salesmanship. They still know that also.): Man calling himself Thomas Edison I think, "Sir, I understand that you are not interested in our services" Me, "Yup" Thomas, "Why is that?" Me, "It's $40 in material, a short easy job, and you're on drugs" Thomas, "How much did you expect to pay for professional wor... blah blah blah, PP&L fasttrac....blah blah blah, need to shut power off... blah blah blah, and a bunch of other shit I think is above your pay-grade?" Me:"Definitely less than 1K" Thomas," Good luck finding help" Me, "Good luck finding work." Something like that. I was binding a forklift to a flatbed at the time(busy being expected to do tasked besides have friendly conversation with this man. He knows that). Worth knowing at this point that Thomas Edison Electric communicates via blocked numbers and numbers that do not receive calls. Also, my job requires me to answer phone calls from funny numbers. 5 minutes later -Call #ohforf@#*!sake: This one's a conference call with the same soulless salesman from earlier calls and a very uncomfortable book signer tech. For more context, I am mid-high stakes work task, my wife is pinned down at home after refusing work, and these people still suck. The soulless one, "Sir, I understand that you believe this job should be $1000" Me, "Ok?" The soulless one, "Turns out, our tech found out he can do that" Me, "No kidding" Soulless, "Isn't that right, tech guy that I've never met" Tech guy, pretends to shuffle papers and talk to someone else, " Uh..? Yup."(poor guy. Not his fault. Dirty business) Soulless,"So, we have a deal?!" Me, "Not one cent over, and I need power tonight" Soulless, "Ok. Could you call and straighten your wife out? She doesn't want to do it. And, where did you get the silly idea that you have to shut off power?" Me, "Could you get the work done?" Here's the deal guys and gals; I put that whole experience there to showcase the character of this detestable outfit. I happen to be a fairly severe individual who deals with salesman scum and pulls wire etc for a living, and I was taken. What are these dirt balls doing to unknowledgeable cornered families everyday? Thomas Edison Electric inc. is a cesspool of human garbage that capitalizes on folks in desperate situations by leveraging the responsibilities of skilled workers against them. No worker wants to do these things to people, but they need to work so they need to sign the books. Worth knowing; I had this work "good faith" requoted the next day by a local electrician just to make myself feel worse. $450 promised without a visit. read more

I Mario J. did contact Thomas Edison Electric for a electrical problems that had gotten bad to the point of the breakers not tripping and even when manually reset still no electricity to certain parts of the house. I did mention the crackling sound behind the main breaker panel box and Stan and John were quite quick to asses the cause of the electrical problems. God is real because it was a faulty install where 4 electrical wires were so loose that Stan and John could use there 2 fingers to pull out the wires from the neutral bar where the ends of the electrical wires are supposed to be fastened with the screw. The miracle continues in that no fire over the 3 years of the install of a brand new electrical panel even with the wires severely burned and the neutral bar damaged. Stan and John tightened everything, retested the outlets as well and checked to make sure everything was working, cleaned up after themselves. We reside in Allentown, PA. I'm not sure it says San Francisco, CA?? I did also want to mention that I've read the reviews of others on here and other platforms. For what it's worth I do believe Thomas Edison Electric had a bad apple or bad apples in their midst causing people to have such experiences. I personally did come across some when hiring for repairs and services. However all one needs to do is call the phone number and explain the situation even to the manager and let them handle everything from there. There is no need to go and ruin a good business reputation because of a bad apple from the bunch. Looking back at the dates of then, now, and the future I do hope you take this into account when deciding which business to go with for any of your needs. read more

I was already having a horrible and expensive day when I experienced an electrical outage in my home. This was my second experience calling Thomas Edison Electric but my 1st in writing a review. I should have written a review for the 1st electrician (name I can't recall) I had in my home because he was phenomenal. My 2nd and most recent experience did not pale in comparison. I am embarrassed to admit I was not the warmest customer upon greeting the electrician on my 2nd encounter, but this electrician was professional, courteous and completely defused my bad mood in addition to restoring my electric in no time at all. The electrician's name was Eduard Klyuchnyk (please excuse if not spelled properly, the duplicate copy was a little hard to read). I would have this gentleman back in my home in a heart beat. He was informative about my problem and educated me about Thomas Edison's services. He was careful in and around my home. Additionally, I had the pleasure of speaking with manager Scott. He too was just delightful. Just as an aside, before my 1st contact with Thomas Edison Electric, I tried numerous electricians' who were happy to give me an appointment for some future date, but no one would come out immediately. As I have a nearly 92 year old Mom with dementia in my home who is monitored via camera when not in line of sight, the camera monitor was essential to have operational as her room was one of the rooms affected. read more

We purchased an older house in the Shillington area and it was in need of updated outlets throughout the house. Steve was able to coordinate an installation date the same week I contacted him and he even worked around my work schedule. Our electrician Dmitry arrived on-time and was able to complete the extensive job in one visit. He clearly explained the work being done and gave fair and accurate pricing up front. A few days later we noticed some additional work that needed to be done and I contacted Steve. Once again, he was able to get us on the schedule for the next day and worked around my schedule so I did not need to take off. Dmitry arrived on schedule again and got right to work. He also followed up on the work he did last time and asked if we had any issues (which we did not). Having electrical work done can be intimidating, especially if you don't know much about it. The team at Thomas Edison Provided full transparency throughout the whole process and I will be calling them again if the need arises. I recommend them for anyone looking for an electrician! read more

I came home from work and smelled a strong odor of electrical wires burning, you can't miss it, its very distinct. I found the problem in our kitchen and was in desperate need of an electrician to prevent the house from going up in flames that's how strong the odor was. We found this company in the phone book and placed the call at 4:30p, by 6p they were on site and we were blessed to have Erwin. Erwin was very professional and more importantly very comforting, he assured us that they could make the repairs and everything would be fine. We agreed on the emergency repair work and in about an half hour, the problem was found and at about 8:30p they were walking out the door. Later that evening we found that a receptacle was not working, I called the following morning and Erwin came and found another problem that was causing other wires to heat up. Everything is working great and if I ever need more electrical work done, I'm asking for Erwin!! read more

I was extraordinarily pleased with Thomas Edison Electric. Our electrician Jasin was polite, professional and arrived on time. After diagnosing the problem with our breaker, he walked me through the different options for fixing it, the pricing for each and let me decide, without any pressure, which of the two options I wanted to take. Jasin completed the job quickly, walked me through what he had done and made sure all of the upstairs circuits were in working order. I felt that the whole process was very transparent, especially in regards to billing. I was also super pleased with how quick I was able to get an electrician to come to our house, as well as the excellent communication from their office. I felt that the pricing was reasonable for this area and thank Jasin for all his hard work getting the electricity back on in my kids room and bathroom! read more

I called numerous electricians starting at 9:30pm last night only to reach answering machines or no answer at all. I than came across Thomas Edison Electric online so I called them which was my fifth and final call.I almost fell off my chair I spoke to a live person named Bill at 10pm after just two rings whom immediately set up an emergency appointment for an electrician to come to my home. The electricians arrived within the time frame I was told wearing a uniform with company ID and were very nice, had great manners and did a nice job in restoring all of our power. I was wowed by the whole experience from beginning to end to say the least. That is hard to find this day and age. I will use your service again in the spring for some outside lighting. Thanks again Wanda read more

I received excellent service from Thomas Edison Electric. I called mid-morning, and they offered to send a service person to my home that afternoon. I opted for a service visit the following morning. The person who took my reservation was polite. He explained the service charge process in detail. The electrician who came to my home, Randall, was also pleasant and polite. He explained the charges for each element of the bill, and there were no surprises. A master electrician, he clearly knew what he was doing. It didn't take long for him to make the necessary repairs. He gladly answered all my questions. I was very satisfied with the service. This is a highly professional operation, and I would not hesitate to recommend this company. read more

When I called Thomas Edison Electric out to hook up 2 electric lines to my fuse box, the electrician showed me that they were incorrectly ran. He suggested that I make the other person redo his work so that I wouldn't be paying twice for the same job. I was really pleased to be dealing with a company that is honest enough to tell me to make someone redo bad work instead of charging me a fee to do it. I decided to let him do the work to be sure that it was done correctly. I don't want to risk the safety of my family. I got the other person to refund the money he charged me for the fee he charged me when he saw the professional way the work was done. I will be sure to recommend you to all of my friends who need electrical work. read more

We had an outage in our newly reconstructed kitchen on a late Friday afternoon. I was able to get Thomas Edison Electric out within 2hours an d Dmitry Pankratov was superior. He was able to diagnose the issue and point out an unsafe problem also. He did a trouble shoot and fixed the issue. Unfortunately it did recur that Sunday evening and he came back Monday morning. After a process of elimination, he got to the problem and suggested a fix. We will have to have our contractor do a preliminary job first. Dmitry gave a reasonable estimate and will come back and fix this . He also did some teaching on measures to prevent the problem again. He is truly old school in his approach to a problem and very thorough. read more

We called the service number and the dispatcher was very thorough. They were very nice and took all the necessary information. They explained that the electrician will also call to confirm everything. The electrician did call within ten minutes and did confirm everything that the connection to the house had caught fire. They arrived within the stipulated two hour window and this was on a Sunday as an emergency situation!! They were able to assess the situation and made the necessary replacement of "bugs" in record time! We were very pleased that we were back up and running with electricity. The electrician was very, very friendly and very clean. read more

I lost power due to a higher than normal truck tearing out the electrical wiring to my house. As this was an emergency I began searching for an electrician but had no luck. I finally located Thomas Edison Electric in the phone book, who would've thought, but I'm glad I did. The communication from the beginning through the follow up after the job was completed was exceptional. The electrician, Eusi, was professional from start to finish, as he worked in the dark to restore my power, and communicated with me throughout the process. Thanks to ALL that helped me in this anxiety created event, that helped to restore my power before the day was over! read more

Michael Hilbert, the electrician who came to install my ethernet port and cable was very professional and engaging and was very upfront about the work which was done properly and Michael also made sure that the area was clean after the work was done. I would definitely use Thomas Edison Electric again for any of my electrical needs and would recommend them to anyone needing an electrician. In terms of pricing, if you are not happy with the pricing which comes from their Corporate office as a standard charge, they are reasonable and are willing to negotiate just to satisfy their customers. read more

The service I received from Thomas Edison Electric was excellent! Our family had a meter replaced, circuit breaker box upgraded, and a grounding kit installed. The electrician, a master electrician named Patrick, was very professional. He showed up on time and completed all the work the same day I received the estimate. He was also great in explaining the process and answering my questions. Additionally, he treated our home with respect as he was organized and kept everything clean (even having to work in a muddy area). An excellent all around service I would recommend to anyone. read more

A live person answered the phone, and an electrician was able to come to my new home for services that day. The electrician was on time, and he was wonderful. He was professional, courteous, and very helpful. He gave me an estimate prior to doing the work, and he showed me what he was going to do. He also showed me the work while he was doing it to make sure I fully understood what was happening in my unique situation. He offered suggestions. He cleaned up after himself. I also received a follow up call from management to make sure I was happy with the experience after he left. read more

I needed to find an electrician to fix an outlet in our garage that no longer worked. I saw the good reviews that your company received so I called. I was kept informed of when the technician was coming. When Jake arrived, I explained the problem to him. He checked the outlet and offered two solutions to correct the situation. I chose what I wanted to be done, he took care of it and stayed a short time to make sure everything was working properly. I thank you for coming to fix the outlet; Jake was very friendly and nice. I would highly recommend your services to anyone. read more

Did a fantastic job. I had a meter base that went out and they were able to replace it and my electrical box and bring everything up to code. In the process they were also able to find and correct some other problems with the original wiring of the house. They even worked late that evening to make sure the power was back on in my house. The workers Scott and John were knowledgeable, professional, and prompt. The owner personally followed up with me to make sure the job was done to my satisfaction. They stayed within the estimate and the quality of the work was excellent. read more

Contacted Thomas Edison Electric on behalf of my member who is 80 years old and lives alone in the community. She needed electrical repairs for her furnace which had not been working for a month. Thomas Edison contacted me within a couple of minutes of my initial call to the dispatcher. Because my member receives a very low income, Thomas Edison Electric did the work for free! I am very grateful that there are companies in Philadelphia that really care about giving back to the communities they serve and are willing to help economically vulnerable seniors in need. read more

What a great experience we had using Thomas Edison Electric. Being first time homeowners , we appreciated the consideration and help this company offered us on this large job. Our electrician, Dimitri, worked all day to ensure that his best work was done. It was a complex and extensive job, which lead it to be expensive which we excepted. However, Steve and our electrician worked hard to lower the cost a bit since we were having so much work done. We will only ever use this company for electrical needs and we already booked them for another job!! read more