I went here about two weeks ago with back pain. To see a nurse practitioner you have to leave the…read morebuilding and go up a flight of stairs from the outside. They turned an apartment into an office which was a bit weird to me. When I saw the nurse practitioner she was not confident at all, I actually questioned if she had her credentials because she literally told me nothing. Then they send you downstairs to get x rays which isn't done by a x ray tech it's done by whoever is available. They tell me the chiropractor doesn't come in until the following week so that's when it will be read. You're a spine center and you don't have someone on staff to read x rays?? You will see a whole train of people but the person I was most turned off by was "Dr.K". He's nice sure but a little creepy talking to adults, he will talk to you like you're about 7. It was at that point I said I gotta get out of here this is a scam. They bait and switch you so you have to come back for another visit to get your results. It's been weeks and not a soul has called me. This place just doesn't feel right. They also offer Botox which if your red flags weren't already raised they should be now! I'm pretty sure everyone that said they were a "Dr" there is some sort of tech so don't be fooled.

I try to refrain from writing Yelp reviews, but this place is one to AVOID, and I feel compelled to…read moreshare my experience so others don't make the same mistake I did. The staff is incredibly rude, unprofessional, and the first thing I was told when walking up to the office was "we open at 2:30" (even though a staff member told me over the phone to come at 2:15 to complete paperwork). I waited for awhile, and spent the first 30 minutes of my visit answering questions that I already put on the questionnaire. I was then given pamphlets about getting vitamin shots (which was never the reason why I came to this chiropractor). Even though I was told over the phone my appointment would be 45 minutes, it was about an hour and I even told the front desk I had to be out by 3 PM. The chiropractor came out, said we would do X-rays and he would get me out the door. I was late getting out since the X-ray took longer, got no adjustment and paid $250 for no adjustment. Not to mention, the office smells like marijuana, my chiropractor made me feel uncomfortable by asking me the same question 2x, slurring a bit, and making weird jokes. Really unfortunate experience, but when getting my neck and back adjusted, I want someone professional and who I feel confident in. This missed the mark.

The office is friendly as is the doctor I see. However, they never get back to me. I called three…read moretimes last week and also the week before and still have not heard back. Unfortunately I cannot continue seeing they are terrible communicators. Shame.

I was injured on April 30th, and my lawyer sent me to Redefine Healthcare in Paterson for…read moreevaluation. Upon getting to the facility there was no parking in the underground lot, so we had to park on the street which was a .25 cent for 10 minutes and no one in the facility had change for singles so we could feed the meter. We did eventually get a parking spot in the underground lot. I had to fill out paperwork and the assistants up front were very nice and helpful. I was then directed in the back where I was called in by a young male (assistant) who did not tell me his name. He questioned why I didn't come sooner to the facility, and I explained that this was the first appointment and had I gotten an earlier appointment, I would have been there sooner. He left the room and said the doctor would come in shortly. Enter the doctor who did not introduce himself and sat down. I had to ask him who he was, and he told me that he was Dr. Freeman. He wanted to know what happened and I told him. He then examined me and decided that since I was still in a lot of pain, physical therapy was out of the question or at the very least they would have done ice and/or heat. But he wanted me to get an MRI of my right arm before any therapy could get started. Dr. Freeman then left the room saying that he needed to get an authorization for the MRI. I was not told to leave, stay or anything. Again, the young male assistant opened the door and asked if had seen the doctor which I had. He said I could leave. At this point I was confused because I thought I was waiting for the authorization. Another assistant said that this authorization could take 7 to 10 days to get it. But she also said that I would have come back there for a follow-up after the MRI. I told her that I was not coming back to that facility and please book the next appointment closer to my home which she did. There was no way that I would come back to that facility even if it was just for a follow-up. So, we left. One week later, I called the facility and wanted to know if the authorization came through and I was told that I had to get the claim number for my case even though they had spoken to my lawyer the day of my visit. As you can imagine I was extremely upset and said I was not going to get the claim number because it wasn't my job. I did reach out to my lawyer who called them, and he got the claim number. Again, I waited for the authorization and so one week later on June 2nd, I called them twice that day and no one called me back. The next day, June 3rd, I called again, and someone answered and said that they should have the authorization by Thursday, June 5th. In the meantime, I asked the assistant should I call the claim representative of my car insurance to speed up the process. All this time, this should not have been on me to do the calling for anything since I had a lawyer, and this was an accident as I was hit by a car. I did call the agent claim representative and he explained that the authorization was denied because I did not do physical therapy. I told him in no uncertain terms that I was NOT instructed to do physical therapy but to have an MRI making sure that there was no tendon or ligament problems due to the accident which injured my right arm. He proceeded to call the facility and had the order reversed and I did get the authorization. In summary, I know all that was a lot but being in the medical field for a lot of years, this was totally unacceptable from the time the male assistant spoke to me as well as the doctor who did not even introduce himself to me. This doctor was very unprofessional and had no bedside manner. If this facility is for pain management and/or personal injury situations, there should be a better communication between patient and staff. Don't get me wrong, the facility was clean and very modern, but the staff apparently didn't know what they were doing or should be doing to ease the suffering of people who were in pain. If this is a pain management facility, they did not ease the pain but only caused more pain. I cannot believe that it took my five weeks to get an authorization for an MRI which I should have had at least within the first two weeks of the accident. I spent many sleepless nights because of the pain which could have easily been avoided if I had gotten the authorization sooner to see if there was any damage done to my arm. To this date, I am still in pain and do not have full mobility of my arm. I caution anyone going there to be very well prepared and ask lots of questions before leaving because no one tells you anything. The end.

This was my first time here and I was in the worst pain ever. I came in under the impression that I…read morehad a partial herniated disc... so to backtrack, last week Friday (13th) I was putting on my socks and BAM! Out of nowhere I felt a sharp pain in my lower back and fell to the ground. I thought it would be temporary and everything would be ok, but sadly I was wrong. I tried to go in to work and had to get off the train and rush to my boyfriends chiro for help. He did what he could, but the pain was still unbearable and I had a flight to catch! I made the trip, but it wasn't enjoyable at all, looking back on things, I should've just taken the L and missed the trip, but I had to be there for my friend and I feel better now so worth it right?!! Once I arrived, I was greeted by the receptionist who had me fill out all the proper paperwork and then I went to see Dr. Bruce! I explained to him what was going on and as soon as he examined me I started crying. When I tell y'all my pain was unbearable I was not kidding! He could tell how much I was hurting and assured me that he'd do everything to help me feel better. After just the first treatment.... y'all I couldn't believe it but I actually left feeling better. I was walking back to my office with a smile and a little pep in my step. I thought they were doing some kind of witchcraft in there because the difference from when I walked in to now leaving was HUGE! I couldn't wait to go back to my next session so I could get to 100% The second session wasn't so great, I left thinking things got worse, but after the third and I fourth, I realized this was all part of the process and finally I can say that I am back to my old self.. but with a better back! Dr. Bruce was fantastic and I am so thankful to him for helping me get to a better place. Although I feel better, I plan on going back soon because it's nice to just get seen and make sure things are going along as they should. After this experience I realized, you shouldn't wait until something is terribly wrong to make yourself and your health a priority. And also, the massage therapists they have there are AMAZING!!!!!! Especially Dax, he has magic hands and I believe he could've cured me just with those!

What wonderful people. One of their representatives were at our company Wellness Fair and mentioned…read morethat they were offering a free first consultation for us so I made an appointment on the spot for a couple of weeks ahead of time. Couple days later, I found myself in excruciating pain on my upper back (shoulder blade) and called them to see if I can pop in for that first visit. Not only did they say "yes, sure come in now," but they also treated the free consultation as if I was already a paying client. Very very nice staff, big & clean office space, looks like they treat all different kinds of things due to the number of staff members and equipment. Already have a follow up appointment. Ready to get better.

I've been to a few different physical therapy offices, but wow this one exceeded my expectations on…read morethe first day! Annie, the branch manager was AMAZING. She worked quickly to get my insurance approved and had an appointment for me the next day. All the therapists were welcoming and created a relaxed environment. I'm looking forward to my next session!

The supervisor of the facility, Annie, is super rude to hang up the phone. She did not let me speak…read moreon the phone and did not listen to me. Repeated what she can't do and hung the phone up. I was shocked. First time ever a health professional treated and talked to me like this. If she listened, she would understand maybe. This is the way she behaved to a former patient who asked a few documentations.

I'm seeing longer & longer waits for bloodwork & chemo infusion. I'm seeing more & more illegal…read morealien Medicaid patients. You need to inform management when the intake support people at the desks are slow & lazy. Management responds. The Medical staff is wonderful but seem overworked due to this patient pressure!

Corporate industrial mega cancer pharm treatments tinged with wellness vibes…read more I may be cynical about how everything is big business in our nation and Cancer is no different. So much med complex .

Always a pleasant experience visiting Dr. Epstein. Booking an appointment is hassle-free and the…read moreservice is always friendly and professional. James "Koe" Rodriguez Elizabeth, NJ

WORST EXPERIENCE! I booked my mom an appointment at 12:00 P.M. only to get there and be told that…read morethe doctor does not come in until 1:00 P.M. The staff did not even bother to apologize. WILL NOT BE GOING BACK.

This office is amazing. They are really nice and attend to your every need. I am a firefighter and…read moreget banged up a lot, and right after my first visit I felt better. Looking forward to more results and more visits with this office!

I've been coming here for approximately 6 years. The staff is professional, courteous, and most…read moreimportantly effective! They have made a noticeable positive impact on my quality of life; more than any other medical professional I see. I can't recommend them highly enough.

Amazing place! Staff is friendly and fun to be around. They get you in and out in a timely manner…read more You will leave your appointment feeling brand new.

Started coming here after an injury from the gym and I can't get away now…read more The staff is extremely knowledgeable, receptionists are extremely helpful and the place is clean. Since coming here, my injury has improved significantly and I owe it to all the workers here. They always care to ask for what immediate symptoms you are feeling and will adjust your treatment accordingly. Don't be afraid to ask what else they offer besides the typical treatment! I found out that they have a lot of goodies!