Thomas Patient Care

1.0 (1 review)

Home Health Care

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Jennifer A.

9 years ago

NO! They schedule and reschedule so many times even for the initial meeting. The aide who came to my house twice came an hour and a half late and left two - three hours early. She had a person in the car waiting on her the whole time. She rooted thru my stuff I caught her twice. She didn't do things she was supposed to and tried to make me feel bad for it there is so much more I can say about her but I only have so much space. I told the company not to send her again but they did they gave me a case worker who was supposed to come out and from Thursday to Tuesday kept saying ok I will be ther this afternoon no tomorrow morning, no this afternoon and so on and so on I couldn't take it anymore and they would tell you they were rescheduling at 9:05 when they were supposed to be here at 9:00 but never gave me a new time just said they would call me later with it. I am not happy at all I need assistance and they act like how dare I for asking and my ins is paying them for everything. read more

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More info about Thomas Patient Care

1325 Mount Hermon Rd
Salisbury, MD 21804
Directions
(410) 548-2959
Call Now
Visit Website
http://www.thomaspatientcareservices.com

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I been here multiple times. The service has always been exceptional. Not only for myself, but…read moreothers as well

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The Best Remedy crew received a visit from the Delmarva Coastal Queen.

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Some of our Best Remedy team out during Delmar's Day in the Park celebration!

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Horrible experience. Horrible customer service. We were trying to get my husband glasses. We went…read moreinto the Salisbury office to pick up my new glasses and order his (we had the prescription provided by the ophthalmologist and it was given to the person at the desk. We sat and waited. Four people were at the desk working on the computer and we were ignored. Finally I asked if we needed to make an appointment to come back and I was told "that would probably be a good idea" since they were busy with computer problems. I called them back when I realized I never got our prescription back. I was told to "look in my car" since they gave it back to me. They did not. Returned a week or so later. Since they had lost the prescription, they said they were "calling to get it". We ordered his glasses and were told they would call when they came in. After three weeks passed I called today. I was told the glasses were never ordered since they did not get the prescription from the provider. I asked why they did not call them back or at least call me and I would get it myself! I was told "mistakes happen" in a sarcastic tone. My husband is still without glasses. Unbelievable.

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