our first time ever renting a pontoon boat! long lake marina made it super easy to rent and enjoy…read morestress-free! very laid back marina and great customer service! thank you! we will most likely go again next year!!

Was a customer for over 20 years. Loved the initial service team, Gayle and Chris. A few years…read moreago new service management, disaster! Rude service manager, liked to yell at customers. Used to receive great service at fair prices. Then service went downhill, would pay for winter storage and spring tuneup and no tuneup although manager insisted he did. Just picked up jet ski and after 1 ride would not start, was told we don't want you as a customer, went to different service yard, major work needed, and I had paid for a spring tuneup? Contacted owner of business, still no reply. Not the same company, buy and service elsewhere

Great marina and restaurant. Can't say enough. One stop shopping in Naples. Don't miss it!read more

This place exudes awesomeness. They are fun and laidback, unlike some of the other local marinas…read more Plus, they do it all! Service, Sales, Slips, Rentals, Storage, Gas, Parts, Supplies, Snacks, Cookouts, etc. Oh my!

Always a great time. Staff is great and willing to answer questions. Boats are always ready to go…read moreand even packed for your safety. We have been renting annually for several years now and have never had a bad experience. Looking forward to our next trip.

I am extremely disappointed with the level of professionalism and accountability demonstrated by…read morethe staff at Moose Landing Marina during our recent pontoon rental on the 4th of July. My fiancé, two friends, our three dogs, and I rented a pontoon boat for the day at a cost of approximately $700. Upon arrival, we were greeted by a group of 5-6 very young staff members, who appeared to be around 16-17 years old. While they were polite, they openly expressed that they were short-staffed and seemed unsure of their responsibilities. We took the boat out roughly 10 minutes to Long Lake and anchored near an island, remaining a respectful distance from shore. While swimming, my fiancé noticed that one of the propeller blades felt unusually sharp and jagged--something we made note of but could not inspect further in the water. Upon returning the boat, the same young staff members met us and again mentioned being understaffed. While we were unloading, one of them asked if we had hit anything, to which we replied no. He then asked if anyone had taken a photo of our driver's license. No one had. He informed us that the employee who checked us in failed to complete the required pre-inspection of the boat and did not verify or document any identification. He told us not to worry and sent us on our way. The following day, we were charged an additional $270 for a damaged prop. When we contacted the marina to dispute the charge and explain the situation, we asked for time-stamped photos from the prior rental to verify the condition of the boat before our use. What we received were unclear images of a broken prop shown on an iPad screen--without any timestamps or verifiable context. Despite the lack of proper pre-rental inspection and the vague evidence provided, the marina insisted that we were liable for the damage simply because we were the last to use the boat. This feels both unfair and negligent. Not only did their team fail to follow standard rental protocols, but their oversight could have led to serious safety risks. A cracked or compromised propeller has the potential to break mid-use, putting not only us but our pets--and potentially children and other boaters--at risk. Given the cost of the rental, the inexperience of the staff, and the marina's failure to take responsibility for their mistakes, I cannot in good faith recommend Moose Landing Marina. I hope management takes these concerns seriously and implements proper training and accountability moving forward

I am a retired senior and have 50 years of experience dealing with business people and contractors…read more My experience with Sebago Dock and Lift Co. was the worst I have ever had. The delivery and instillation of my dock was eight weeks overdue. The dock was constructed incorrectly (I ordered a boat dock and got a swim dock). The floats for the dock were placed tight to each corner thus preventing me form installing eye hooks. I called the business repeatedly and all the mail boxes were full. On the rare occasion someone answered the phone I was put off and told that the person responsible for the answer to my inquiry would call me back --- that seldom happened. Yes, we did search multiple dock companies and they were for the most part about $1,000 higher in price, now I know why. Never going to recommend or do business there again.

If you enjoy paying to have your dock installed and routinely arriving at camp to find that it is…read morenot in the water then Sebago Dock is your company.

It was the 4th of July weekend, and they found time to help me out with my Mercury. Brandon was…read moreextremely helpful and walked me through the issue and even found time to explain how my Garmin interfaces with the motor. Awesome experience! Thank you.

Run far and fast. Deplorable response. Left several messages when trying to find help with engine…read more Didn't even bother to call me back. Guess they have all the customers they need.

Thank you to Jerry and Gabe for the great customer service. I needed to replace decking on a set…read moreof stairs that I purchased from GND 10+ years ago. Late on a Friday afternoon, they took the time to make sure I had the matching style. Thank you for your help. The stairs look great!

I finally got my dock in the water and was extremely frustrated AND dissatisfied to see that the…read morehinge points of the big float I purchased from GND in 2024 do NOT line up to the floating dock you just sent me. I am completely frustrated and dissatisfied with the customer service I have had with GND right from the beginning with my 1st purchase of the 2 pieces I bought in 2024. I actually looked around and sought out other dock companies before deciding that at least your company would have my original plans and dock design and it would be easier to assemble the next 2 sections I was buying, but I was WRONG. I had explained to you that I was having to tow this dock system across the lake and needed to have 2 floats on the floating piece. On the morning of delivery I was informed that there was only one float on both pieces. How did you really think that I was going to tow this setup across the lake with 1 float? Seriously? I had told you more than 1 time I needed 2 floats and it was probably on a phone call so it is not documented so it never happened You said to me that you can not attach floats to a dock that has not been set up to attach the floats, See pictures. I didn't have any problems attaching 3 floats to the pieces I just bought. So included here are pictures of you SCREWING up your measurements of hinge line up from this new piece to my old piece with SPECIFIC explanation of the dock hinge line up STATING that the hinge line up would be configured with YOUR dock measurements to ensure that they would go together correctly with the new pieces I was buying down the road, 2026 You totally messed up your hinge placement engineering of my new dock to fit my old dock pieces. I am totally screwed by your incompetence of YOUR customer service communication. I will NEVER Recommend your company and will only speak of my DISSATISFACTION of your integrity and lack of customer service Bruce S. Pierce