Did not tell us of the items that were un restoration candidates until they showed up to drop off our stuff. Avoiding an in person meeting about the entire experience. read more

Thompson Restoration Associates - Don't know ow how to do a mider - General Contractors Near Me - Columbus, Ohio

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Thompson Building is knowledgeable, responsive and reliable for any remediation needs you have. Be it water, storm, fire, etc. they will handle from start to finish with care. Every step of the way you will have consistent communication, honest and fair assessments, and professional care to help during some of the most stressful times. We highly recommend them and trust their expertise 100%. Top notch! read more

After drains overflowed and flooded several areas in my house, Thompson Building took care of drying everything out and repairing /replacing everything that was needed once the plumbers work was done. They were excellent to work with, kept me well informed and notified of the plan of action and then carried it out. Both the office and on-site people were knowledgeable, helpful and also answered all of my questions. I am extremely pleased with the quality of the work and I highly recommend them. read more

I called this company to come out and give me a quote for a complete kitchen remodel, on 2/17. When I didn't hear from Scott Marion, who I was told would call us, I called back on 2/28 and left a message. He finally called back the following week and set up an appt. to come out and take some measurements and talk to us. Scott was not rude, but appeared a bit annoyed, and certainly didn't make me feel like I was a valued customer. He did take measurements and listened to my ideas and left and said he would be in touch in a couple of weeks. Well, no call from anyone. I waited until 4/12, almost 8 weeks later and finally called him. He said he was waiting to hear back from the cabinet company for a quote, which was interesting since we never even got to the point of talking about what kind of cabinets we wanted. He said he would call at the end of the week. Here i am today, 5/5, and no call. I left a message for the "owner" today, and was told he was at lunch. It's now late afternoon, and no call. If this is how it is now, I can't imagine how difficult it would of been working with them. Horrible customer service. I'm only guessing that I didn't represent enough revenue to even merit a call back. If I could give this company a negative 5 rating I would. If you don't want to take jobs under $50,000, and ours would of been very close to that, be honest and tell your customers. Don't just blow them off. read more

This company does a great job of responding quickly and making things right. If you have a disaster at your home, they would be my first call. read more

We hired Lowe's to remodel our main bathroom. What a nightmare - not only in the quality of work done, but also in the excessive time it took to complete the job. I have a small child care business in our home, and our 93-year-old mother (with stage 3 dementia) resides with us. For these reasons, the remodeling time was a critical factor in our choice of a contractor. We chose Lowe's over a more preferred contractor only because the preferred contractor needed longer to complete the job. We were very clear to Lowe's that we were choosing them, and paying an additional $4,000.00 in labor costs because Lowe's would be able to complete the job within the required two-week time frame. Lowe's subcontracted our bathroom remodeling job to Thompson Building Associates. We were assured by Lowe's that Thompson was a solid quality company. "Solid and Quality" could not have been further from the truth. Not only was the time frame not met, but the workmanship of Thompson Building Associates looked like that of a very poorly done DIY project. After four and a half weeks, it was necessary to stop the project and request an on-site meeting with a Lowe's representative and the Project Manager from Thompson. We needed them to see the damages made by the contractor to the new products and the subpar work that had been done. During the inspection it was clear that outlets and light boxes were each installed differently. Some recessed, some outset, and not one was aligned with the center of the vanity sinks. Their plumbers had to come out several times to correct the plumbing they installed. The plumbers drilled through an adjoining wall and into the next room when installing the plumbing. The light fixtures boxes were not centered and placed too low to provide adequate space to hang the vanity mirrors. A portion of the new sub floor was shimmed - instead of using plywood of the same depth throughout - the floor was spongy in one area. The new drywall was noticeably uneven and bumpy, the contractor did not install water resistant drywall in the bathroom, nor did he insulate the outside wall before installing the drywall. After the drywall was installed around the new tub, the tub sat at an angle. When the drywall was removed to correctly reposition the tub, it was discovered that it had been seated on top of an electrical line. The plumbing for the sink did not line up with the cabinet, so the contractor chopped out a portion of cabinet's back brace, ruining a custom-ordered cabinet. The Onyx tub surround was so poorly cut that it was installed at an angle, which resulted in gaps and uneven sides. Due to the uneven drywall, the tub surround could not adhere to the dry wall, the contractor decided to fill the space behind the surround with wet drywall compound. All the while assuring me that he was a "certified Onyx installer". We paid over $16,000 for this bathroom to be remodeled, and what we had 4-1/2 weeks later, was literally a mess. After the job site meeting, it was decided that the only way to correct the poor workmanship would be to take the entire bathroom back down to the studs again, and wait for Lowe's to reorder the custom bath cabinet and the tub surround that the contractor had damaged. Six weeks after our start date, Thompson sent out a different employee. The new employee worked one day and could not return due to a back problem. At this point, Thompson Building Associates subcontracted another company, Absolute Construction. Absolute Construction completed the entire remodeling job - from the studs to a completely functional bathroom in just eight (8) DAYS - and did so beautifully. If Lowe's had chosen a capable subcontractor for our bathroom project, two weeks was adequate time to properly complete the project from beginning to end. We paid an additional $4.000.00 in premium labor costs for Lowe's' commitment to complete the entire bathroom remodeling in two weeks. Eight weeks later we had our bathroom, completed by a company not employed by Lowe's and contractors not employed by Thompson. Since Lowe's did not provide what they agreed to - quality workmanship and the commitment of the established project timeline, we requested a refund of the $4,000. This is the additional cost that we paid to have the job done in 2 weeks. Lowe's offered us 10% back and eventually told us that they were willing to give us no more than $2,000.00, as a refund. A word to all! I would avoid Lowe's and Thompson Building Associates. Every contracting company is fully responsible for their sub-contractors. This includes their quality of work and their progress related to the time commitment. Lowe's is unable to provide quality contractors, unwilling to hold them responsible to install their products properly and within the agreed time commitment, and unwilling to right a wrong for their customer. Bad work and bad customer service from Lowe's and from Thompson Building Associates. read more