A business revolving around loss and grieving requires a unique sensitivity, warmth, and…read moreprofessionalism. Chapel by the Sea provided a great deal of comfort and care to our family, specifically through the efforts of Armando. Armando maintained consistent, clear communication with my family as we lay our beloved father to rest. Not only was Armando sympathetic and patient, but he was kind and supportive. He helped us navigate the paperwork involved, he was able to assist us with every detail of the service we wanted. With a heart full of gratitude, thanks to Armando, and Chapel by the Sea. We were able to hold a beautiful remembrance, and find comfort in the hardest chapter for our family.

Thank you so much for your comforting and professional service for our brother. The family so…read moreappreciates everything that you did for us at this time. Thank you Kevin and Rose for your patience for answering all my questions.

I never leave reviews but I had to. Attending my family's funeral a few weeks ago was already an…read moreincredibly difficult time, and unfortunately, my experience with one of the front desk staff made it even more uncomfortable. As I walked in, I was greeted by someone who was eating Panda Express at the front desk and wrapped in what appeared to be a blanket. It was hard to feel like I was in a professional environment, especially while grieving. I chose Driscoll's because they are known for their professionalism during sensitive times like this. While the rest of the staff were kind, respectful, and presented themselves well, this particular employee stood out for all the wrong reasons. She later helped guide my family into the chapel, and it was disappointing to see that she was dressed in tennis shoes and a casual sweater -- not attire I would expect from someone representing a funeral home. Several members of my family commented on how out of place and inappropriate it felt. I truly appreciated the kindness of the rest of the staff, but I hope that management addresses the importance of maintaining a professional and compassionate presence, especially at the front desk.

When you lose someone you care about and your heart is breaking the words everyone should hear from…read moreA funeral home staff are " I'm so sorry for your loss..... We will take good care of them..... " Unfortunately, This did not happen when our loved one passed away. Very transactional - this is their business , and while the community relies on this service , it would be so helpful to hear those words ...... " I'm so sorry for you loss , I'm here to support , we will take care of your loved one ". Please consider doing better!

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

Yesterday, I had a terrible experience at Chapel of the Highlands in Millbrae. I arrived around…read morethree in the afternoon to visit my mother, who was to be buried the following day (today). Nick H and an unidentified female office clerk were unfriendly, unprofessional, and disrespectful. The facility was messy and unorganized, and the employees appeared unkempt. When I finally got to see my mother, I was horrified to see how she looked. Her face was not my mom. Her clothing was completely different from what she would normally wear. There was a scarf around her neck that seemed to be hiding something. I was so upset by the time they finished arguing that I couldn't see my mother. I felt like I couldn't properly say goodbye to her. It turned out that my siblings had an unannounced visit planned with my mother that they didn't want me to attend. The office girl apologized several times to me, for making a "terrible mistake" by telling me about the 5 p.m. viewing. But it wasn't the mistake of telling me about the viewing; it was the mistake of not letting me see my mother when I arrived and then making me stay in the lobby, telling me I couldn't see her. I would never, never, ever recommend this place, and I believe both Nick H and the office clerk should be fired immediately. **************************************************** Thank you for your response, Paul Larson. I understand that you may not agree with my review, but I encourage you to focus on the actions of your staff. I arrived at 3:00 PM and was informed that the viewing would be at 5:00 PM, which I accepted. However, when I returned at the scheduled time, I was denied the opportunity to see my mother and was asked to leave. This was extremely distressing. I made it clear that I would have contacted the police if I had not been allowed to see her. Nick H. asked me to state that I would not call the police, but I want to be clear--I would have done so if necessary. This situation was unacceptable. She is my mother, and I have every right to see her. I also find it inappropriate that your response focused on criticizing me and referencing my family rather than addressing the issue at hand. Please stop talking about my family--you have no right to do so. You don't understand our dynamics, and it's not your place to comment. Your attempts to address the situation were unhelpful and based on inaccurate assumptions about me. I stand by 1 Star.

From the very first conversation, Olga made an incredibly difficult time feel manageable. She was…read morethorough, attentive, and genuinely cared about taking care of our loved one and us. What truly set her apart was when we needed to relocate our loved one's remains to another city. This is not a simple process, and Olga became our true advocate every step of the way. She navigated the logistics, coordinated across multiple parties, and made sure nothing fell through the cracks. Whenever there was a hurdle, she handled it. We never felt like a transaction. Olga treated our family with dignity and compassion throughout, and her dedication made an already painful experience far more bearable. McAvoy O'Hara is incredibly fortunate to have her, and our family is grateful we found them!

The service that a funeral home provides is a difficult one, and Olga made every single thing about…read morethis experience easy to navigate, and she did it with love and kindness. I can't say enough about the compassion and love that we were shown here.

Came by to pay respect to a former colleague friend's mother who recently passed away. They held…read morethe visitation/viewing at Duggan's before her mass and funeral the next day. Friends and family fondly recalled humorous anecdotes and meaningful moments. One can feel the love, gratitude, and celebration of a life lived. The place was beautifully decorated and brightly lite. I came after work via Waymo which pulled into their private lot for drop off, but most people drove and parking was ample. I caught a ride home with friends. Located on Westlake Ave and Junipero Serra Blvd.

I just wanted to say Thank you to Angela for helping us with my Dad's passing and getting…read moreeverything done w in such a short time. The details and explanations from her were so smooth. It made a hard time enjoyable to uncover the whole event. Her patience and understanding of the loved ones is special and she all about making a statement for the families lost one. It was such a fun process to choose all my Dad's coffin accessories and urn. She worked with the local church to get things ready in such a short time which was an absolute miracle. The viewing the space the staff were super respectful and professional. What a humbling business and establishment. The day we took my Dad's coffin in the Hurst to the church with Paul Barer assistance white glove placement was a memorable experience. Way to go Duggan's Mortuary. On behalf of myself and family we want to say Thank you for running a fantastic business. I'm sure my Dad is looking down from heaven as a proud member of Duggan's Mortuary. He was even featured on their website to allow friends and family to see his viewing schedule. My Dad was remembered as a loving father of 3, loyal loving husband, a man of God and a Cold Filipino Chef who provided cooking for entire family for decades. We love you Angela and Salute to you and what you do for our Country. I highly recommend this place.

Benjamin was absolutely AMAZING! I called from the…read moreSacramento area on Saturday needing some assistance and Benjamin went above and beyond! He was so kind, and thoughtful in answering all my questions. If only all businesses had such amazing customer service. Sullivan's is so blessed to have such an outstanding team member. Thank you!

I wanted Christina O the most sincere gratitude for going over and above to help us make…read morearrangements for my Mother. i also want to praise the rest of the office of how quick they worked to get everything done so quickly. I know this is a difficult time in one's life to have to deal with but this team is amazing and really takes care of their client. Thank so much for your time and support and respecting our choice.

As I wasn't always able to make my way out to their main office in Colma, it was very welcoming to…read moreknow that they had an office in San Francisco. It was easy to make appointments by phone and email, and they provide a lot of helpful information. They're a family-run business, and Nancy was very kind in helping us, making sure to be as thorough as possible in answering all our questions and helping us decide on the right composition of materials, design patterns, and even inscription ideas. The masonry work was far superior compared to other cemetery packages that we were looking at, and at a far more modest pricing as well. Very considerate, they really helped soothed this portion of the hard times my family was going through.

This review goes hand in hand with the one for their main location in Colma. With this location…read morepresent in Chinatown, it made the process of getting a headstone made easier for us because we didn't have to go out to Colma too many times. Nancy was very nice and helpful. Because of Golden Hill, getting the headstone made was one of the easier tasks amongst all those things you have to do during funeral planning for a loved one.

My dad looked like himself and that was amazing because some family members looked different from…read moreother funeral homes.

This is a follow up per my previous review on Funeraria Bayview. They responded that Mr. Patrick…read moreUng does not work for them, yet the flyer shows otherwise. As of this date, 9/10/2025, the work is still unfinished. More than a year later. If Mr. Ung is not affiliated with them, then Funeraria Bayview should go after Patrick Ung for fraud.

My extended family and I have used Duggan's Funeral Service for decades and we have gone back to…read morethem time and time again. Most recently just last month. During a very difficult and sorrowful time in our lives the staff at Duggan's has been very professional and sympathetic to our needs. When the entire funeral process seems overwhelming we were comforted by the owners Bill Welch and Steven Welch along with the staff who saw to all our needs. The funeral home has off street parking, it is clean and tastefully decorated for services in their chapels. I highly recommend Duggan's Funeral Service.

My sister's service, as well as many other services I have attended here over the years, was…read morehandled with great professionalism and compassion. The staff was kind, caring and respectful throughout. Our family truly appreciated their support and attention to every detail during such a difficult time. I would highly recommend them .

PIS came through for us during our very difficult time when Dad passed away. Everything was right…read moreon schedule and taken care of appropriately. This is a no nonsense kind of buisness. Their rates are very affordable for the service that they provide. The employees we encountered were courteous and professional. They are able to get you the death certificates here. PIS did a great job picking up Dad from the hospital on time and preparing him on the day of his viewing. He looked very peaceful as if he was just resting. Cremation took place couple weeks thereafter and the ashes were delivered to us at our residence. This was a nice experience for my mother and me. Thanks again PIS. Andy

Potential tax fraud! Extremely terrible service. Don't go here if you love your passed away…read morefamily. We came here for my grandma who passed from covid19 Dec 2021 since we were recommended as this was a sudden death cost and this place was said to be CHEAP. Apparently, you get what you paid for. Initially, everything was promised and a pretty picture was painted to getting the tombstone done etc. Fast forward, months later (nearly half a year) POST-burial..we check, and no photo or inscriptions written on the tombstone. We are already going through so much torment during this period. Yet we had to constantly call them asking many times to follow up, and they had the audacity to yell at us, & ignore our calls. Half-done job (months later), and then tell us they don't want to do it anymore and give us some money back. Really? We told them that we need receipts to claim for covid19 burial services, yet its almost been half a year, and they are still ignoring us and so I cant proceed with the claims. Still waiting now, and still getting hung up on the calls by Cynthia Yang (director). Very shady & unprofessional service. Don't come here. They might have some tax fraud going on, so they won't give us proper receipts. Now we are worried about retaliation, yet I believe this is something righteous to do and everyone should be able to see the truth to make a well informed decisions for their loved ones. If I could turn back time, I rather pay double the cost and not come to this place. If I could give this place negative stars, it is what represent their business. (1st time I feel this way about a business which really says a lot)....