I never leave reviews but I had to. Attending my family's funeral a few weeks ago was already an…read moreincredibly difficult time, and unfortunately, my experience with one of the front desk staff made it even more uncomfortable. As I walked in, I was greeted by someone who was eating Panda Express at the front desk and wrapped in what appeared to be a blanket. It was hard to feel like I was in a professional environment, especially while grieving. I chose Driscoll's because they are known for their professionalism during sensitive times like this. While the rest of the staff were kind, respectful, and presented themselves well, this particular employee stood out for all the wrong reasons. She later helped guide my family into the chapel, and it was disappointing to see that she was dressed in tennis shoes and a casual sweater -- not attire I would expect from someone representing a funeral home. Several members of my family commented on how out of place and inappropriate it felt. I truly appreciated the kindness of the rest of the staff, but I hope that management addresses the importance of maintaining a professional and compassionate presence, especially at the front desk.

When you lose someone you care about and your heart is breaking the words everyone should hear from…read moreA funeral home staff are " I'm so sorry for your loss..... We will take good care of them..... " Unfortunately, This did not happen when our loved one passed away. Very transactional - this is their business , and while the community relies on this service , it would be so helpful to hear those words ...... " I'm so sorry for you loss , I'm here to support , we will take care of your loved one ". Please consider doing better!

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

Every now and again you come across a person who you realize is born to do their job. Paul Larson,…read moreas a funeral director is one of those people. His compassion and professionalism for people are not to be questioned. He cares about what he does and wants to help families in their time of need. Paul and his staff recently handle my wife's service and went above and beyond what I would have expected. He talks you through the process and make sure that you take what every time you need in making decisions. The facility is clean and his staff are kind and above all profeessional.

From the very first conversation, Olga made an incredibly difficult time feel manageable. She was…read morethorough, attentive, and genuinely cared about taking care of our loved one and us. What truly set her apart was when we needed to relocate our loved one's remains to another city. This is not a simple process, and Olga became our true advocate every step of the way. She navigated the logistics, coordinated across multiple parties, and made sure nothing fell through the cracks. Whenever there was a hurdle, she handled it. We never felt like a transaction. Olga treated our family with dignity and compassion throughout, and her dedication made an already painful experience far more bearable. McAvoy O'Hara is incredibly fortunate to have her, and our family is grateful we found them!

Never a bad experience there 10+ funerals there w/ our faamilies remembering Tim Louie managing it…read moreall. It all went smooth where it could me a sensitive matter even during the pandemic. This is the place for any of our funneral needs in the future.

I just wanted to say Thank you to Angela for helping us with my Dad's passing and getting…read moreeverything done w in such a short time. The details and explanations from her were so smooth. It made a hard time enjoyable to uncover the whole event. Her patience and understanding of the loved ones is special and she all about making a statement for the families lost one. It was such a fun process to choose all my Dad's coffin accessories and urn. She worked with the local church to get things ready in such a short time which was an absolute miracle. The viewing the space the staff were super respectful and professional. What a humbling business and establishment. The day we took my Dad's coffin in the Hurst to the church with Paul Barer assistance white glove placement was a memorable experience. Way to go Duggan's Mortuary. On behalf of myself and family we want to say Thank you for running a fantastic business. I'm sure my Dad is looking down from heaven as a proud member of Duggan's Mortuary. He was even featured on their website to allow friends and family to see his viewing schedule. My Dad was remembered as a loving father of 3, loyal loving husband, a man of God and a Cold Filipino Chef who provided cooking for entire family for decades. We love you Angela and Salute to you and what you do for our Country. I highly recommend this place.

From our family we want to thank the staff that assisted us in the times of need. Everyone was very…read morehelpful with our mother services. I was impress how detail and compassionate the staff was. We had other services with other relatives in this same location. I highly recommend the Duggan's Serra Mortuary.

I wanted Christina O the most sincere gratitude for going over and above to help us make…read morearrangements for my Mother. i also want to praise the rest of the office of how quick they worked to get everything done so quickly. I know this is a difficult time in one's life to have to deal with but this team is amazing and really takes care of their client. Thank so much for your time and support and respecting our choice.

Our family worked with Christina to make arrangements for my mother. We have a very small family,…read moreyet we were treated as if we were the most important people in the world. Everyone we encountered during the entire process (and those behind the scenes that we did not meet) did their utmost to carry out our wishes and those of my mother, in the most caring ways. At a difficult time, Christina and the entire team made our experience the best it could possibly be under difficult circumstances.

As I wasn't always able to make my way out to their main office in Colma, it was very welcoming to…read moreknow that they had an office in San Francisco. It was easy to make appointments by phone and email, and they provide a lot of helpful information. They're a family-run business, and Nancy was very kind in helping us, making sure to be as thorough as possible in answering all our questions and helping us decide on the right composition of materials, design patterns, and even inscription ideas. The masonry work was far superior compared to other cemetery packages that we were looking at, and at a far more modest pricing as well. Very considerate, they really helped soothed this portion of the hard times my family was going through.

This review goes hand in hand with the one for their main location in Colma. With this location…read morepresent in Chinatown, it made the process of getting a headstone made easier for us because we didn't have to go out to Colma too many times. Nancy was very nice and helpful. Because of Golden Hill, getting the headstone made was one of the easier tasks amongst all those things you have to do during funeral planning for a loved one.

My dad looked like himself and that was amazing because some family members looked different from…read moreother funeral homes.

This is a follow up per my previous review on Funeraria Bayview. They responded that Mr. Patrick…read moreUng does not work for them, yet the flyer shows otherwise. As of this date, 9/10/2025, the work is still unfinished. More than a year later. If Mr. Ung is not affiliated with them, then Funeraria Bayview should go after Patrick Ung for fraud.

Please think twice before using the services of these crooks. When you don't allow them to file a…read moreclaim directly with YOUR insurance carrier, they try to get you for every penny possible. They make up bogus late and processing fees while holding your loved ones DEATH CERTIFICATE hostage!!! BEWARE

Really disappointing experience. They say one thing then do another and can't get info correct. For…read morea san francisco institution they have really tanked. Do not recommend trusting them with your loved one at all. Go elsewhere!