Saw Dr. Richard Baesler for broken wrist incurred by my wife. Staff was excellent and doctor takes…read morethe patient and situation personally. Surgery went remarkably well at Muskegon Surgical Center and support staff was incredibly personal and professional.. Very grateful and appreciative!!

From the owner: Dirk A. Bakker, M.D &.Rick A. Baszler, D.O. Accepting New Patients Located In Harbor Dunes Health…read moreCenter

Absolutely fantastic & top notch facility!! Amazing patient services, personal & professional ortho…read moresurgeons & staff!! Highly recommend: Feet/ankle: Dr Marshall Boose Knees: Dr Thomas Metalic/ PA Tim Hunter Hand/Arm: Dr Do or Dr Burgess PT/Orthotics: Courtney Can't say enough great things about OAM!!

I am very happy with the hospital and especially with Dr. Malvitz. Things are progressing at a…read moreturtle pace, but coming Seriously impressed with Kristin, the home therapist. What an angel!

I recently met with an entire team of people from Orthopedic Associates of Muskegon. They were all…read moretop-notch. My EMG was performed by Dr. John Hawkins. He did a wonderful job both in the way he communicated and the way he performed the testing. Although this is a generally an unpleasant test, he made it much less so. Dr. Justin Jabara explained his findings and my MRI result in a very clear and concise manner while answering all of my questions and interruptions. As I moved along the chain I met with Dr. Christine Bowman. She made everything I was considering come together as a plan that I could digest with comforting knowledge for pre-operative, operative, and post-operative care and recovery. I am very happy to be working with such a great team of caring individuals. From the intake process through consultation, testing, surgery, office care and discharge; OAM is the best.

I had one of the most negative experiences I've encountered at a medical practice. As someone who…read moreworks in a private counseling and psychiatry office, I am very familiar with standards of patient care--and I can confidently say that the way I was treated here fell far below those standards. I sought care for a hand injury that had been managed conservatively for several weeks under the guidance of providers at my workplace. When my symptoms failed to improve and began worsening, I was advised to seek further evaluation at this facility. Upon arrival, I clearly explained my situation, including the treatments I had already been consistently following (ice, heat, ibuprofen, and a brace for nerve-related pain), as well as my anxiety due to past medical trauma. Unfortunately, the provider largely disregarded this information. I was advised to continue the same course of treatment I had already been following for four weeks, despite my repeated explanation that my condition was worsening. My concerns were not meaningfully addressed, and no alternative plan was discussed until much later. When the nurse brought in a brace, I explained it was the same type I had already been using without relief. The nurse acknowledged this and relayed it to the provider. Only then--after it was clear I was upset--did the provider attempt to revisit my care plan. Additionally, I was deeply uncomfortable with the lack of privacy and professionalism prior to even being seen. I overheard conversations about my case at the nurses' station, just outside my exam room, in a manner that felt dismissive and inappropriate. This contributed to an already distressing experience, especially given that I had communicated my anxiety and past trauma. At no point did I feel genuinely heard or supported until I became visibly upset. Compassion, attentiveness, and respect should not be reactive--they should be the baseline of patient care. As someone who works in healthcare myself, particularly in the mental health field, I find this experience both disappointing and concerning. Patients deserve to be treated with dignity, empathy, and careful attention to their concerns--especially when they are in pain and seeking help.

Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Had two hip replacements in 2023 done here by Dr. Swartz and both were successful. That's…read moreimportant. At the same time the reviews talking of condescension and dismissiveness in the office is accurate and really irritating. Remember, everyone, you are treating the WHOLE person not just an appendage. Had some pain in left hip area this year when I woke up one morning suddenly in a lot of pain and so went back there, though I emphasized to Swartz that it definitely felt like some muscle issue "feels like a tennis ball in my butt", doubted it had to actually do with the hip replacement. They took X-Ray and guess what they told me? "The hip replacement looks good." Couldn't figure it out. I asked for a referral to an osteo at another place who had done wonders (hands-on) for my friend. They did that referral. So I go to the other doctor (Dr. Madeline Ginn-Terpstra) and she feels my lower back and within 3 minutes says "your tailbone is rotated. I put it back." Instant pain relief. Problem solved. So I call Shoreline to have them put a copy of my xray on my patient portal -- I want to know if the xray view included my tailbone, and if so why in the hell didn't they see it? Why did I have to diagnose myself? Possible that area was not on xray and I didn't want to make accusations that were not true. It now has been two months and 4 phone calls and still there's no xray on my portal. And if xrays can't be put online for some unknown reason, at least a callback and offer to show in-house. Nothing. Dismissive. Like you're not important if it doesn't involve major surgery. They are well regarded and apparently do a bunch of biz with teenage athletes in the schools. More exciting than working with an old lady. Star rating has to do with this episode. I'd put surgeries at 4.5 stars.

I had been long walking on a left knee that ached and hurt. My internist's office referred me to…read morethis group. I'm now three weeks past a left knee replacement and I have been completely satisfied with the services from this group, from the DO (VanHuysen) and the orthopedic surgeon (Roehr) to the nurses, the Physician Assistants, and the X ray technicians. All have been professional. I'm impressed by the quality of care and the attentiveness to my situation. And, best of all, my left knee no longer hurts at all. The previous review (from '13) blames the billing issues on the practice but I bet it is more about the hospital at large. I've noticed that when patients carry a balance (e.g., their insurances have paid the hospital but the patients haven't yet paid their portions) they are often asked if they want to "pre-pay" some amount on subsequent services. My portion of the bill after my insurance paid was $323 (not an unreasonable amount, I thought). Payment was due Sept. 9. I mailed my check to the hospital in mid August. But before the check cleared, I went to the Outpatient Lab for labwork. It was there I was asked at Registration if I wanted to "pre-pay." Of course not, I said. My insurance is awesome and I always pay my bills on time. I suppose it's a reminder that hospitals are a business and they need to pay their bills too. About the practice in question, I know that pre-authorization for services was successfully sought, I had in August received in the mail an Explanation of Benefits (EOB), and MyChart shows an itemized bill. I would have no reluctance recommending this practice (and, as it turns out, one of my friends who is marveling at my progress, decided to pull the trigger and get an appointment at the practice in early September to look at his wonky knee).

I recently had an appointment for my knees that need replacing. I have been going to South Bend…read moreorthopedics, they don't accept my insurance so I switched to the in St. Joseph MI. The treatment plans in St. Joseph is extremely antiquated! The tiny mosquito bite "cortisone" shots given are absolutely worthless. It's like I never had shots. It's like they're practicing medicine from 50 years ago. I would never recommend going there. They also did my meniscus tear 7 years ago and I could barely tell I had surgery. I will never go back here ever! I will gladly pay the $1,000 that it costs to go to South Bend orthopedics for office call and shots in both knees so I can walk. In 16 months I will be on Medicare, If it still exists so I can have my knee replacements. I can't believe ST. Joseph orthopedics and spots medicine can even claim they do sports medicine they are a joke. Like everything COREWELL is. Healthcare in Berrien Co. MI with Corewell is a joke!!! I would not take my dog there. If I could give a zero I would.

We appeared 15 minutes before our scheduled appointment. We waited for more than 30 minutes past…read moreour appointment time. Everyone else was being called back before my mom and they came in after she did. She had PT scheduled for an hour after this appointment and she had to reschedule because the doctor was seeing er f/u visits before scheduled patients is what the receptionist said. Unacceptable. I get that those are important, however she should have been brought back and seen in between at least or someone should have explained this to us beforehand so we could have called the pt specialist and changed her appointment. Also, supposedly no one showed my dad how to take the orthotic brace off and she was not able to let her arm breath, skin integrity is awful. Her brace was so tight on her arm it wouldn't even come off correctly. Also, the wheel chair in the facility was not the best condition. The handle kept coming off and needs replaced. No communication from the receptionist just oh I need to move you out of the way. I would give 0 stars if I could.

I have received multiple lumbar spine injection procedures over the past several years at WMSC in…read moreBig Rapids, MI, and have always been highly satisfied with my care. The staff are friendly and professional, plus I have never had to sit in their waiting room more than several minutes before they bring me into their clinical area. My time is valuable, and I am glad that they understand that fact. Although they move things along very efficiently, I have never felt rushed. I come in, have my procedure, and get back to my life (pain free) until it is time for another visit. I have had my injections performed by both Dr Girish Juneja and Dr Roman Zolotoy and have been very satisfied with both physicians. Great care!

They are fast. Had extra procedures done while I was unconscious which I did not approve of. They…read moreare difficult to contact and I will be forced to use certified mail to dispute charges.