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Thornhill Valley Chapel

3.0 (2 reviews)
Open • Open 24 hours

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8 years ago

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5 years ago

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Hazen & Jaeger Valley Funeral Home

Hazen & Jaeger Valley Funeral Home

2.0
(1 review)

They sold a package to my father in September when he was at home with my dying mother. It seemed a…read morebit excessive including expensive sign-in books and $275 jewelry but my father was very emotional, agreeable and spent a lot. When my mother passed in October we met at Hazen and Jaeger with Jack, whose demeanor changed when i asked if we could slim down the package to disclose unnecessary costs since we didn't need $300 thank you cards and another $300 guestbook. Jack left the room to talk to his manager about it and left us sitting for 25 minutes. It felt like we were buying a car. He came back and showed us the agreement signed in September that only allowed us to change the package for 30 days. So I was fine with that and ask that we proceed with the planning. Jack, obviously caught off guard, forgot about asking us the design and layout options for everything so I had to remind him to go back. His slideshow showed us an option to have "concierge" drop off of the ashes, but he had only offered to call us when they came in. Overall we spent 2 hours with somebody who didn't really seem to want to help us and I was glad when it was over. They also didn't let us preview the slideshow for the ceremony so when it arrived it came on a dvd (church said this was a first) 15 minutes before the ceremony and the church didn't have a dvd player. They also included a thumb drive of only the photos so there was none of the special music we had chosen. They also repeated 8 photos You only die once, and we really only had this chance to tribute her. On the one month anniversary of my mother's death they called my dad to ask how the service went and to pitch a funeral package to him. I thought that was pretty tactless. Two weeks later we still don't have the $275 jewelry set we ordered and God only knows whose ashes will be inside if it ever arrives. I just don't think I can trust this business anymore.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Thornhill Valley Chapel - funeralservices - Updated June 2026

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