I rarely give feed back for services that are not up to par, but I am reporting this accountant in…read morehopes to prevent someone else from making the same mistake when choosing the services of someone with very few references. Definitely not a good sign. My husband is self employed and contacted Ms. Sam to help with our business and personal tax preparations. Ms. Sam was responsive to us initially, and as time passed we have yet to hear back from her. We have real concerns with this company and started calling and leaving her messages along with emails to find out where we were at with our taxes. In the beginning we gave Ms. Sam the benefit of the doubt because it was tax season, and one would only assume that any accountant worth their salt would be extremely busy at this tme of the year, right?! Our patience began waring, and as time has passed (Months) we continue to call and leave messages asking her to please contact us. It has been months since our last conversation with Ms. Sam, thus leaving us in a precarious situation with our tax filing. She has all of our financial information which is not cool at all and leaves me contemplating our next step ... This has been the worst experience with someone who has just completely ghosted us for no apparent reason whatsoever ?! Not to mention, her unprofessionalism at it's worst when her business success solely relies on satisfied paying customers, not to mention her reputation as well! If anyone out there has had a similar situation with Ms. Sam, or if someone has retained her services very recently or even knows how to reach her ... please post it. As I review the five other posted comments and see the dates of review ... I have only myself to blame. Lesson learned!

The best in the business!! She is smart and quick to respond to a question. Thank you Sara!read more

While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years…read morecontained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere.

After two years of terrific service, the 2023 tax filing season was a very different, and…read moreunpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution.

I came here since I was 18. I was very nervous when I heard it was a new owner. For the past couple…read moreof years, the new owner has been nothing short of professional, knowledgeable and very helpful . I am so pleased with the ease and accuracy of getting my taxes done, that I have referred my family and boyfriend. The current owner is extremely warm and welcoming. I'll be back again next year! I am very please with my return and how quickly this was all done. Please check them out.

For the past couple of years, the new owner has been nothing short of professional, knowledgeable…read moreand accessible. I am so pleased with the ease and accuracy of getting my taxes done, that I have referred others and they too are pleased with the services received. The current owner is extremely warm and welcoming. I'll be back again next year!

Unfortunately I called to set up an appointment for a tax situation review and was informed they…read morewere not taking on any new clients, even though I told them I could do it as an amendment after April 15 tax deadline. Not sure why they would not offer to review my taxes by appointment. I am sure they are well respected by their current customers, but no help in my situation.

I have been going to Family Tax Services for over 10 years! They are by far the best tax…read morepreparation business I have ever gone to. Each year Ray and his staff get me back the maximum amount of money possible because they know the new tax laws the minute they come out. There's never been a mistake, I have never had an audit, I trust their advice and guidance with my finances 100%! Best of all is how nice everyone is there! They make you feel like family and they take the time to really answer questions that you have so you fully understand what's what. I can't say enough good things about this place, you will never find a better deal for such outstanding work!!!

We appreciated Elizabeth's organization and care -- she coordinated the home inspection perfectly,…read morekept the sellers informed, and made access easy and efficient. Thanks again!

I was in a jam and needed an auto title notarized in a hurry. Liz took care of me within 24 hours…read moreof my initial phone call. She saved me so much stress. I highly recommend her!

I reached out to Fred with a question on individual income taxes. I am not currently a client of…read moreFred (I do my own taxes), but he was kind enough to respond to me promptly and answer my questions. His grasp of the tax code and current tax laws was excellent; he was also very gracious with his time. It would have been very easy for him to say that he needed to bill me for his time and expertise, but he did not do so. I would highly recommend Fred and his team to anyone in need to tax help / preparation. Brian

Frank called to speak to me personally and was very nice and quite helpful. Will be meeting with…read morethem soon.

I had an excellent experience with Belle. She was professional, punctual, and very thorough in…read moreexplaining the process. Everything was handled efficiently, and I felt confident that my documents were completed correctly. Highly recommend for anyone needing reliable notary services.

Do my taxes with Brian. He is very knowledgeable and personable. I highly recommend the Glausers as…read morean accountant. Many of my friends go here and always satisfied.

I'm still dealing with penalties from the 2019 tax year. Jerry told me that the deadline was…read moreextended until October 15, which is when I filed. I would have rather just paid the penalties at the time that I filed instead of being surprised by letters from the IRS and PA. I can only assume Philadelphia will be contacting me shortly with more penalties. I reached out to him about the discrepancy, and he told me to call the IRS and take it up with them. He's been pretty terse and cocky, and frankly a little rude and off putting throughout our interactions. I can say that he filed the return pretty quickly after I got in touch with him (but it was the off season). I went with someone else this year.