I have been purchasing from Thorold Music since they have been in their current location.They have provided excellent, experienced help with sound systems, keyboards, portable amps and guitars and accessories. It seems like there isn't anything they don't know! You will not be disappointed!!! read more

I'm a long-time professional lead guitarist-vocalist who played full-time in the 70's and early 80's, ending up in Toronto working through agents. As a non-smoker, non-drinker, I remember those decades, and what a music store meant for musicians. I became good friends with Al, the father and original owner of Thorold Music. It's not the same today, technology and the economy taking society away from live bands, but I see Thorold Music as finding a nice balance to keep the love alive, enough to make me leave my home town of Welland to make it there. I also respect Leo, one of Als' sons who manages the store, as a keyboard player, and every employee there has shown a mature and talented ability on guitar. I wouldn't necessarily say "Woohoo! As good as it gets!", because when I'm not there the light of Jimi Hendrix, who I saw in Toronto, doesn't shine as bright... and... sometimes it takes a lefty to show you the left-handed world. The new millennium is in my brain, lately these signals, they don't feel the same. It's not very funny, the music that people want to buy, 'scuse me, while I diss these skies. Thank you again, Leo, Conrad and staff at Thorold Music, for your kind and generous treatment. as always, John Watt read more

Bought my first guitar here, and will never go anywhere else! Leo and his staff are incredible, and were also extremely helpful in assisting me over the phone in hooking u my first wireless mic system! Customer service A++++ read more

The staff are super knowledgeable on all of their products and everything is fairly priced. they did a great job at making everyone feel comfortable to be there. 10/10 service read more

I am a retired senior who is trying to learn how to play the piano. My wife is plays piano and we have always had a piano at home. When we moved recently to St Catharines she donated her Yamaha upright to a local charity, rather than move it halfway across the country. A good friend gave me a small used [old] electronic keyboard after our arrival here, because of my interest in choral singing, and I became interested in learning how to play it. I soon outgrew it and decided to go looking for a digital piano which both of us could use. My research on local music stores took me to Thorold Music, where I met Leo, the manager. I told him what I was looking for and he took the time to explain the pros and cons of my options, as he saw it. His evaluation of the digital piano scene seemed balanced and very fair, and I decided on a model to try. By the next day, after experimenting with my new keyboard, I decided I didn't like the action of several of the keys, and I took it back to the store. Leo patiently set it up and played the keyboard for several minutes. He couldn't find anything wrong, but offered to swap my instrument for the same model. I decided to give it another try, and took it back home. Once more I heard a vibration at one specific point in the chassis when playing two specific keys so I took it back to the store. I tried the same keyboard on display, which played perfectly. Leo was very patient throughout this process and readily swapped my keyboard for the one I was happy with. I was more than comfortable with the way my problem was managed and will be very pleased to recommend Thorold Music to my friends. read more