In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

My experience with Thousand Island Veterinary Services has been very pleasant all along. Dr. Monika…read moreand her team have been very professional and caring. I felt that I was always provided with the full spectrum of alternative treatments, and primarily focusing on what is best for my Samoyed. I never felt overcharged for any of their services. I am truly grateful.

Well, I was irate after this mornings visit for regular, annual bloodwork required for my 18 year…read moreold cats diabetic condition, as well as his rabies vaccination. The vet seemed confused as to why I was there. After doing a 'check up' on Lokicat, he asked if I wanted bloodwork done (I was thinking 'How can he not know that's what I'm here for'?). Yes, I need his bloodwork done as I'd received a call from the clinic saying that he required bloodwork prior to the clinic dispensing any more insulin. At the same time, they informed me that Lokicat was due for his rabies vaccine... 'great, lets do that at the same time'. I almost fell on the floor when I received the invoice for $347.83. Upon arriving home, I called the Thousand Islands Animal Hospital in Alexandria Bay, NY (equidistant from my location to Gananoque), and requested a quote for 'complete bloodwork, annual checkup, and rabies vaccination'.I was quoted $165 USD (about $220CDN with 33% exchange rate, or $127.83 less than my visit to Gananoque). I wrote the letter (see below), and returned to the clinic, hand delivered it to Dr. M. Brown, who essentially said 'sorry for the misunderstanding' (at my expense). How anybody can afford to pay 58% higher fees for an inferior service is baffling to me. I called Lokicats former vet in Alexandria Bay - she graciously offered to review Lokis bloodwork from Gan, and to give Loki his annual checkup at the same time my second cat is due for his checkup. I wrote the letter (attached), spoke to the vet, and posted this review because I believe that down the road this clinic will be asking 'Why is our business not growing?'. Poor service, extremely high pricing, and confusion over the reason for appointments is why. That said, the front office staff are always pleasant and very helpful. (While I was waiting to see Dr. Brown, I texted a few friends about the situation. Their response was universal: 'Thats why we take our dog/cat to Kingston/Alex Bay/Brockville'). Wish I had known that prior to subjecting Lokicat to undue stress).

This is still my go to place for all things pet related. Staff is wonderful, selection is great!…read moreTurq loves it as you can see from the St Pat's Day picture.

The best store for all your pet needs! Very informative and helpful kind staff! Wouldn't go…read moreanywhere else for my dogs needs! Thanks so much Pet Value Gananoque

This was one of my favorite shopping stops in Alex bay…read more I got a cute bracelet and a strawberry cream cheese muffin. The muffin was really yummy, moist and delicious. I was thinking about going back a second time before we left town to get a comfy blanket that was at our airbnb that was from good dog charles. I'm sad I never got around to it! Next time for sure!

This shop is divided into 2 areas. One is dog items, and clothing, etc. The side we bought from…read more(twice) was the right side where they sold yummy treats like truffles, chocolate muffins, candy, coffee, and a great price on bottled water compared to other stores (here 24 oz was $1.69, 16 oz $1.50). The young lady who waited on us was very sweet and wrapped up our treats very nicely. We bought treats, ate them, and returned to buy more because they were so good!

Prelude Dog Kennels - David Swartwood has a severe anger issues, he does not conduct himself in a…read moreprofessional manner. His way of training dogs is with treats, this is fine if your dog goes for treats. There is no benefit if your dog will not work for treats. You pay for a 6 week course and your informed after the 3rd week, that he is away for a week, pick up your "homework", so it is really a 5 week course. It is my opinion that David Swartwood should not be allowed around people or dogs until he gets his anger issues figured out and is able to control himself. Plus, there was no bathroom to use at this facility, no running water for dog, and you are put in a large dome with no air movement. It is extremely hot for your dog and for people. I do not suggest training in this place.

My dog and I love boarding with David at Prelude! I know that my fur baby is being personally…read moretended by "dog" people. Visiting the farm is a treat. I love watching the chickens, turkeys and llamas! Hopefully, you take my advice and check it out. I also hope there is a big pile of puppies to cuddle like my last trip there! I also recommend the fresh chicken and eggs - amazing!

Chandra is the only one I trust with my fur baby! She's patient and caring. Absolutely love her!…read moreAlso, the prices are fair and reasonable. I have recommended her to everyone I know! Melissa Torres Philadelphia, NY

Chandra does a wonderful job with our dog! We definitely will be repeat customers :)read more