Lilly is the best, truly a veteran in the esthetician industry. She is informative, comforting,…read moreprofessional, charismatic, and executes her craft well. I discovered her (waxing) skills upon my former esthetician leaving the area. I am more than pleased to have gained the new connection and greatly appreciate Lilly!

Lilly has made my eyebrows look more amazing than they have in years!! she is personable, skilled,…read moreand professional. Highly recommend!!

Joelle is amazing! I saw her for eyebrow tattooing and she did an amazing job! She is professional…read morein every sense of the word. I've received multiple compliments on my eyebrows and cannot imagine going to anyone else! I've recommended her to multiple friends and they all have been happy with her work!

Couldn't be happier with my experience I've had at City girl lashes. Joelle is so passionate about…read morelashes and it shows in her work. She takes the time to educate me on the different looks of lashes to make sure I'm getting the desired look I want every time. I always walk out of there super satisfied! Looove my lashes and all the compliments I get on them!

Layci's the best at all of it. Got eyebrow tint lash tint and lift. Eyebrow wax, lip wax and nose…read morewax.

I really wanted to love them! I have had lashes done before and they lasted for so long. These…read morehave lasted about a week. I purposely have been avoiding using makeup on my eyes and have been avoiding touching them. They simply have not lasted and have virtually all disappeared. They looked really full on day one and lasted for about three to four days before they suddenly all began to pop off. And my natural lashes have remained. Photos below show day three and then day seven after application. I will likely go back to my previous person-- I was just so excited to discover a place closer to me to go to! My technician was professional, nice, and efficient but I need them to last more than a week!

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

I went to skin society on 11/29/2022 and I was very pleased with the service I received. I went in…read morefor a facial, eyebrow wax, and tint and was happy with all the services. Rebecca is knowledgeable, professional, and a joy to speak with. The facial was very relaxing and worth every dollar I spent. I would recommend going to skin society for your facials in you live in the Rockford area. I must say that this was one of the best facial experiences due to the quality and customer service I received. My eyebrows and tint were also amazing and I will be returning client.

So thankful EWC made it to Rockford! Deja did a wonderful and thorough job with my Brazilian! So…read moreglad I found her!

this is comfortable and clean environment. everyone is so nice and friendly. aria at the front desk…read moreis pleasant and from the start I booked with Makala ame I definitely won't change. they have great products for purchase as well. thank you!

Emily Wilkinson is the BEST! I went to her for a haircut and blowout. She is very kind and goes out…read moreof her way to ensure her clients are comfortable. 10/10 recommend booking with her, you will not be disappointed!

I wasn't happy with 2 of my most recent experiences; They called me on my wedding day at 08:40 am…read moreto tell me that my Make up appointment at 9 am same day was cancelled m, because the artist isn't available. They tried their best to find someone else from other Ulta at Machesny, thankfully she came at 11 am but she didn't finish until 2 pm with makeup I didn't like neither expect. I was late for my Reception, my whole day was ruined. And I end up with very very sad memories. Stay away from Ulta if it 's your wedding! I am so sad because of this!!