Great color and cut. Michael is the best! He got everything perfect. Color style and cut!read more

The salon is beautiful! The girls and Derek are the best. They all have their own unique techniques…read morethat make their clients beautiful . Monica is absolutely fabulous! She always changes things up if I ask her to, giving me the best recommendations for the right products for me to use, styling tips and tricks and let's me know if she is running behind or ahead of schedule. Highly recommend!!

I get my hair cut and colored by Angie. She is so wonderful and will give an amazing experience as…read morewell as great hair. She's funny and personable and does a great shampoo (one of my favorite things about getting my hair done). I no longer live out in Illinois but I have Angie do my hair whenever I go out to visit - it's totally worth it. Within minutes of leaving the salon I got numerous compliments on my hair. If you go ask for Angie! The other cool thing about this salon is that they also do manicures and pedicures so you can make it into a nice relaxing spa day if you want.

Sitting here getting a pedicure... The staff is friendly but im very leary about certain things…read moresuch as liners in the tub or the foot scrubbers being used. Even though you sanitize them its still isnt good to use already used foot scrubbers . needless to say i had to ask for a new foot scrubber . I got a french pedicure $35.. Great prices compared to back home.. Might be a little more with glitter trim. The massage felt great . all in all semi good experience.

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

This salon by far has given me the best color and cut that I have ever had. Adriana knows how to…read moreperform miracles on clients who come in with severely damaged hair. I have been coming to her for a decade and wouldn't trust any other person to touch my hair. The prices are very fair and the shop is very clean and modern. If your looking for a outstanding stylist with a wonderful attitude this is the place to try.

Came to this new salon, to get my hair done.... I wanted bayalage, let's just say i left a Happy…read morecustomer. This is a new salon, so I was a little nervous at first! But I absolutely Love the way my hair came out I feel like a new woman! I got my hair done by Adriana. I would recommend anyone in Rockford to come to this salon! Thier isn't one By far that has done a great job! Keep the good work up!

LOVED my experience at Mane Expressions yesterday afternoon getting a hair cut. I called Sanctuary…read moreat the last minute for an afternoon appointment and they couldn't fit me in at a good time amidst my holiday shopping, so they recommended this sister salon. The salon was inviting and decorated nicely for the holiday. I had to wait about 20 minutes before my service began as Pattana finished up her previous service, but both Pattana and the girl at the front desk were apologetic and made me comfortable in the meantime in the waiting area. The bathrooms were clean and I was offered tea/coffee/water right away after coming in for my appointment. The salon also uses Aveda products, which I LOVE and are great for all hair different hair types. Pattana was a great stylist. She was warm and friendly and made sure that she knew exactly what I wanted for my cut. I hadn't had a haircut in several months and brought in photos of a long bomb on my phone. She made sure she looked carefully over the photos and that I understood how the haircut would frame my face and be different lengths in the front/back. I appreciated how much care she took to make sure I would be happy with the final result. Throughout the cutting process, she made sure I was okay with the length that was being taken off. When I wasn't sure if it was too much, she agreed to leave the length and to cut more later if needed. The end result was perfect. Thanks for a great cut, Pattana! I would definitely come back to her and to Mane Expressions after such a great first experience. The cut was $35 + tip and I left loving my new look!

I'm very unsatisfied with my hair and my experience. My hair feels fried, stylist didn't listen to…read morewhat I wanted, and I've had to go elsewhere to have it fixed. also didn't appreciate all the racist comments I had to hear during my visit. Disgusting. Waste of $300!

Tricia is amazing. She makes you feel like a princess. She really goes above and beyond to give you…read morean incredible experience! Her facials are MAGNIFICENT.

I got my hair done. Spent about 5 hours and $200 for a trim and to color it silver and my hair…read morelooked almost exactly like it did when I walked in the salon. To say I was upset is a HUGE understatement. Not one person could tell I got my hair colored. I tried contacting the salon via the email address on their website with no response, I FB messaged them after a few days and they said they'd look at the email, still no response so I messaged them again asking for a refund. Only then did I get a response. I was chastised for not calling and choosing to email the address that is clearly posted on their website. (I don't handle phone calls well at all!) I had to explain over and over that I did not want to come back, I just wanted a refund or at least partial refund. The whole back and forth I had to go through left a VERY bad taste in my mouth. When all was said and done it boiled down to either come back in, which after all the back and forth I would NEVER feel comfortable doing, or have a good day. She would not even consider a refund. Not a great way to run a business. Which is too bad because my stylist and staff were super super nice and the salon was so cute. So consider this a caution if you choose to go to Reflections.

Yesterday Dana really helped me out with my outgrown DIY mullet…read more She evened out and blended in the layers exactly to my liking. We had some great banter and giggles. Highly recommend Dana! Thanks girlfriend!

I showed the lady a picture of what I wanted. It wasn't a hard haircut. I grew my hair out for…read moremonths. She looked at the picture quickly and seemed confident. What I got was horrible. it looked nothing like it she had to get another lady to finish but by that time she had cut so much off it was too late to fix it. Not only was it not what I asked for but it looked really, really bad. Then she blamed me for not communicating with her. But I showed her a picture and if she wasn't sure she should have asked me for clarification.

So glad to be moving closer. I've been paying over $100 every 6 weeks to get my hair done and…read morewalking away feeling like nobody listened to what I wanted. Not any more. Lorleanne is truly amazing! She listened to my woes and fixed me up. She took time to explain every step of the process and gave loads of fantastic suggestions to help me with my daily routine. I have the best cut and color I've had in 3 years! Can't wait for my next visit

I have A LOT of curly hair, and usually spend a hefty amount on cuts. Not only was it really…read moreinexpensive to have my hair cut, but I was exceptionally pleased with the results. The stylist was very sweet and had some great ideas on how to keep my hair manageable and current. I've also taken my daughter to have her hair cut, and my husband wants to start taking his business there as well. The atmosphere is fantastic, the staff welcoming, and the service on point. I definitely recommend Hair Affair to everyone who asks, and will continue to take our hair business to them.