Nice selection. Great quality clothing. Friendly professional service that makes you feel right at…read morehome. It's great having a high quality men's clothing store in Phoenixville! It's a keeper!

Conner to the rescue! My five star rating is entirely due to the service I experienced with Conner…read morewho made a bad experience a great one. I recently went here to rent a tuxedo. The first visit I had a young lady helping me who was trying to help several other people but was also very interested in her phone at the same time. I don't have a reason to rent a tux very often and I wanted the sizing to be right so I would look sharp, but I was pretty nervous with the level of customer service. As I was checking out, one of the customers my rep was helping bailed from the store, stating "I need some attention to detail." I could relate, and mentioned it to a young man named Conner who was ringing me up. Conner stopped the transaction to understand what has transpired, and apologized for the situation. He asked me to come back the following evening when it was slower and said he would make sure everything was right. I did...and he did. It seems nearly every single measurement the first rep took was off. Some were way off, like I would have had extreme high water pants, for example. Conner also helped me understand the tux styles and make the right choice. The other rep was so confusing in this and I just went along with what she said was clearly the right pick. It wasn't. My point in all of this is Conner saved the day and the experience. The tux fit great. the price was competitive. Yes, I had to invest more time here but I knew Conner was going to go the extra mile...even though he didn't have to. He is one of those employees the companies should absolutely treasure and advance. You can tell he loves what he does and that he really cares about the customer. This experience has put Jos A Bank on my radar for other clothing needs and I will be back as long as I know I will see Conner's smiling face when I go there.

Our experience at the Jos. A. Bank in Collegeville was genuinely disappointing from start to…read morefinish, and I feel compelled to share it so others know what to expect -- especially if they're preparing for something as important as a wedding. Our first interaction with Joe should have been a sign. We called ahead to let them know we were running about 10 minutes late and wanted to confirm we didn't need to reschedule. Instead of a simple acknowledgment, Joe sounded annoyed and said, "just make sure to have your code." Not exactly welcoming, but we moved on. At the appointment, he wasn't friendly, but he wasn't outright rude either. He took the measurements, placed the order, and we left assuming everything was handled correctly. When we returned to pick up the tux, everything fell apart. The pants were enormous -- nowhere near the correct size -- and the vest was also far too big. Instead of helping, Joe acted irritated that we even questioned it. His response was, "it's a rental, it's not going to be perfect but decent enough." When we pointed out the vest was clearly oversized, he waved his hand and said, "it will tighten in the back," without checking or adjusting anything. It didn't. Then came the pants. He handed over a smaller size without even looking and said, "here, put these on." Those were extremely tight -- so tight it made no sense that one size difference went from comically large to unwearable. Joe insisted, "this is the best we can do," and said he would order that tight size. We left feeling frustrated and, more importantly, not confident at all that Joe had ordered the correct pants or that he had even tried to find a proper fit. We also didn't believe there were no alternative pant options, so we went to the King of Prussia location for a second opinion. Thank goodness we did. The KOP team immediately confirmed there were other options. They found a much better-fitting pant style, ordered the correct size, replaced the vest, and even altered the jacket sleeves so everything fit properly. They also discovered that Joe hadn't even ordered the smaller size he claimed -- he had reordered the same oversized pants we had tried on that day. And those incorrect pants wouldn't have arrived until Thursday before our wedding, leaving no time to fix anything. Meanwhile, KOP was able to get the correct items in by Tuesday, giving us plenty of time to ensure everything was perfect for the groom. We later returned to the Collegeville store to speak with a manager. To h cisredit, he apologized and openly admittedhe was not surprised by Joe's behavior. While I appreciated his honesty, it was still shocking to hear and didn't make the experience any less frustrating. Overall, our experience at the Collegeville location was unprofessional, careless, and stressful -- especially considering this was all happening the weekend before our wedding. I'm disgusted by how poorly everything was handled. If we hadn't trusted our instincts and gone to KOP, the groom's tux would have been a disaster. We will not be returning to the Collegeville location, and I strongly recommend anyone needing a tux rental go elsewhere.

TL;DR for management (and anyone else who actually reads these):…read moreOn May 1st, I received the kind of customer service that sticks with you--the kind that's rare, not because it's flashy, but because it's competent, thoughtful, and consistent. I spent over a decade in client-facing sales, including quality assurance and training, and I've seen what "above and beyond" really looks like. Shalisha at the Royersford Kohl's Sephora absolutely nailed it. Her initiative, product knowledge, time management, and customer-first approach stood out immediately--not just in how she helped me, but in how she handled the entire store. This is the kind of employee you want leading teams and training others. I came in the store looking for foundation that works well for my skin--this has been an ongoing and frustrating search. Shalisha gave a warm and enthusiastic greeting--and though I took up more of her time than I intended, she gave her all to this interaction and maintained that high level of supportive enthusiasm throughout my visit. Shalisha listened, asked the right questions, and walked me through several options that actually made sense for my skin. And not just what was on the shelf--she also referenced products carried in full-size Sephora locations, not available at this one. That's the kind of product familiarity you don't get from a one-time training session. It comes from effort, and choosing to learn about everything, not just what she personally uses. She's young and has flawless skin, which made it all the more impressive how well she understood what works (and what doesn't) on skin that's aging, textured, or harder to match. That tells me she's not just learning to serve people like herself--she's learning to serve everyone. That doesn't happen by accident. That's what it looks like when someone takes real pride in their work and uses their downtime to learn, not just wait out their shift. And her customer handling? Spot-on. While she was helping me, other customers came in. I noticed right away that she didn't panic, didn't ignore anyone, and didn't try to rush me to get to the next person. She looked up, acknowledged the new customer (just enough to let them know they'd be helped), then smoothly gave me a bit of space to explore the products she'd recommended while she addressed the next person. Nobody felt ignored. Nobody stood awkwardly waiting. That's real time management, and it's hard to teach. Also worth mentioning: I asked if she worked on commission--because the kind of effort she put in would make sense if she did. But no. No commission. No incentive other than doing the job well. That's rare. Most people don't go this far even when they are getting a bonus. So to see it from someone in a non-commissioned retail role? That's next-level. For context: My career was in customer service-oriented sales, including quality assurance and training. Having been trained by a Fortune 50 company known for winning the J.D. Power award for customer experience year after year, I have a solid understanding of what good client service should look like. I've also reviewed thousands of customer interactions from the coaching side. So I don't throw around compliments lightly, and I don't say someone's exceptional unless I really mean it. I'm also not the type of person who shops in person unless I absolutely have to. I order groceries, glasses, medication--everything--online. But the quality of service at this location, especially from Shalisha, is making me rethink that. When someone makes the experience this smooth and genuinely helpful, it's worth making the trip. If you're in management--especially district or regional--please take note. Shalisha isn't just a good hire. She's a high-return investment. She knows how to handle clients, how to adapt to different needs, and how to keep things moving without sacrificing quality. She's the kind of person you build a team around, and if there's any discussion happening around leadership or advancement, her name should be on that list. Sincerely, Sam T. May 2025

I purchased some items from Kohls online for a family member last night. I earned Kohls Bucks which…read moreare for valid for a couple of weeks. Knowing I won't be going to Kohls in the near future, I went to this one as it was nearby my vacation area. The store is large and clean. A staff person bright me to the men's clothing section and I bought the item with Kohls bucks. Total out of pocket cost: $0. Highly recommend their rewards program, which is free to join.

The sales staff here have been pleasant, but I mostly consign clothes here. If that's what you are…read moredoing then note you won't get a billion dollars for your stuff. I find they mostly have a price SET for certain items and it doesn't necessarily matter if they come from high end stores or run of the mill ones. Also you get a percentage based on that set price.............30% 40%. And when you get your check when the contract is finished it really is a small pittance, but if you do it regularly it adds up. I'm quite surprised at some of the clothing brands they do take cause some come from TJ Maxx which is in the same shopping center, some come from ummmmm Kohl's or Boscov's.............but hey if it's your style than go for it. And they do have some nice shoes and purses. I suppose the people who have high end name brand make out the best cause the percentage is higher. I would definitely visit the store if you thrift just know it's pricey- but you do get clean clothes.

This place is a joke. I've been browsing their inventory for the past year and a half; so, when I…read morewas told they only deal in "name brand high end designers," I thought I was in the twilight zone. The rude person inspecting my clothing never introduced herself and told me to go back to my closet and find more high end items then come back. (Not likely.) I find it ironic that this enterprise, part of Nordstrom, which is where most of my clothing is from, was not interested in pristine Nic and Zoe, Madewell, Zella, etc. Linen items she didn't recognize (bought in New Orleans and Miami, were also passed on. Better consignment shops to deal with.

The workers won't leave you alone while you shop; wtf! I'll just shop online next time-that way I…read morewon't get harassed while I'm trying to look!

I stopped into Tillys for the first time on New Years Day 2019, when I was walking around the…read moreProvidence Town Center with my friend. I've never been to a Tillys before and from what I can gather it is a SoCal-born chain stocking surf- & skate-inspired brand-name clothing, shoes & accessories. It's not really my thing and I'm not sure if I'll really be back on my own but I can appreciate it for those who do enjoy this kind of store.

Well organized and clean store but the quality of the clothing seems so cheap! Everyone was nice in…read morethe store. I wish old navy was the same as it used to be.

I ordered 5 items online for my daughter's birthday to be shipped to my house. One pair of pants…read morewere not in my bag. I called Old Navy and was asked to submit a claim online. About 2 hours later, Old Navy denied my claim via email. I called and was told there was nobody I could talk to who could help and that I would need to file a claim with my bank. I will NEVER buy from Old Navy online again. I love their clothes, but refuse to let them attempt to rip off like this ever again. Just go into the store and buy what is available there. It is not worth it. (There is no option to review their online business, so I am posting for the closest physical location)