My husband and I had an amazing experience here. Nick was awesome to work with and made sure we…read morewere fitted properly and left satisfied and confident in the gear we purchased. We highly recommend going here.

Can't say enough good things about this place. Went there to get a pair of snowboard boots repaired…read morebecause the BOA knob to tighten my boots had broken. Within 5 minutes one of their employees had it fixed and didn't even charge me anything for it. You simply do not get experiences like that anymore today. Can't recommend enough!

I've been shopping here for 15 years. Great help, good merchandise,…read moreand very convenient to Lancaster. strongly recommended.

Way better than outdoor don't waste your time with those fools go here for quality and safetyread more

Workers are extremely unkind and condescending. They refused to return an unworn/unused defective…read moreitem with tags. When we offered other solutions like an exchange they also refused. I was very unhappy with both the service and treatment received.

Went in to get a fitting for a snowboard rental. Landon was very helpful in getting us fitted…read moreproperly.

I recently purchased skis and bindings from Buckman's and was disappointed with the overall…read moreexperience. When I called ahead, the employee I spoke with couldn't answer my questions without repeatedly asking a colleague. They charge about $45 to mount the bindings (discounted from $115), even though both the skis and bindings were purchased there. In my experience, most shops mount bindings for free when both items are bought from them. The skis also had to be sent out (understandable) but then I would be paying for a service and unable to ski for about a week or so. I went to Blue Mountain and found their services to be cheaper and faster. The employees were friendly and knowledgeable--unlike my experience at Buckman's. I'll be going there from now on.

We were at the Whitehall store twice during this ski season. My son's boots were tight. Both times…read morewe saw Nick. He was amazing. Nick was able to help us solve the boot issue. He was very knowledgeable! We will definitely be back next season. Nick is truly someone who cares and loves his job!

Great service. They have the skill and knowledge to fit you in the right equipment. At a fair price.read more

Excellent ski shop with friendly and knowledgeable staff. Large selection of equipment and…read moreclothing. Fantastic repair and ski care technicians. From buying equipment to taking care of your skis I wouldn't go anywhere else

They sell through Amazon and all over their product description it states free shipping and…read morereturns! Well, I was charged for shipping and was told it was because they were a third party! Then take it off your product description! It was the only reason I purchased from them! Its not like it was a cheap product; close to $300!

I had a very disappointing experience at the King of Prussia location…read more We purchased multiple ski items as gifts, including a child's helmet that turned out to be too small. The helmet was unused and returned within two days, yet the front desk employee named Jane refused the return, claiming it was "used," which is simply not true. She also stated that goggles must have tags attached to be considered new -- however, the goggles were sold to us without tags in the first place, exactly as we received them from the store. If tags are required for returns, that policy should be clearly explained at purchase, not enforced retroactively. Jane repeatedly emphasized that she had "worked there for 15 years" in a condescending manner, dismissed our explanation, and was extremely rude throughout the interaction. The tone and treatment felt disrespectful and unprofessional. Between being sold items without tags and then being denied a return based on those same missing tags, this experience felt unfair and frustrating. I expected much better customer service from a store with Buckman's reputation.

Great experience. Went in for a last-minute repair to my old snowboard bindings and they cheerfully…read moreand adroitly fixed both and sent me on my way -- and they refused to accept payment! Very nice. Will definitely go back.

Awesome team! We've taken bikes here that were not bought from their store for estimate of tune up…read more Each time we were not charged! They explained what needed adjustments etc. There were other services that we could have gotten done but they were not necessary for the kind of ride we use. They were transparent with what kind of work needed to get done, basically. We bought both of our kids' bikes here. They are pretty nice bikes. One outgrew her kiddie bike and the other still needs training wheels. Prices were fair to market value plus we liked their selections. Just to clarify. The tune ups and the purchases for the bikes were separate occasions. Different teammates helped us but same excellent service. They also carry snowboarding/skiing gear and have off season sales! Highly recommend!

These guys at Aistriu have always been a great help with whatever I need. They always go out of…read moretheir way to help and I really appreciate their service.

We went to Pelican up the road first and left without a great feeling about the place. Everything…read morewas overpriced and on sale. The sales person made me feel like I was in a used car sales lot. We drove past this place and turned around just to check it out. Boy are we glad we did. The sales person was so knowledgable and patient. Their selection of parts is unmatched. They had every thing in stock and a huge wall of various parts for all sorts of configuration. We recommend this place for the excellent service and selection.

My skis felt great after I got them tuned up here. It was very quick, I was able to pick them up…read morewithin 1-2 days after dropping them off. The emoloyees were nice.

We recently stayed there for 12 days. The place was awesome and convenient to so many places…read more Wendy, Kay, and ?Josh?, who work there were super friendly and helpful. Looking forward to staying there again in the future.

I love this place! It's clean and easy to pull in and out. It's close to everything; grocery store,…read morepost office, retail shops, and restaurants. I've spent 1000+ nights away from home and this one of the best places to stay. Rates are reasonable and the staff are responsive.