My decision to move to Trulee was a good one! Excellence prevails at Trulee-Evanston, the…read morenewly-established senior living community located on Ridge Avenue in Evanston, Illinois. Vitality abounds in a community designed for both wellness and social engagement. Daily activities include exercise classes and thoughtfully-planned events including guest presentations/performances, current events, documentary discussions, travel talks, board/card games and more. The inviting smells coming from Trulee's kitchen permeate the second-floor dining center. Nutritious meals are served with a culinary flair, enhanced by the company, smiles and laughter of my new friends. As a spirited woman of 78, I continue to celebrate my 21st birthday. I recall over dinner the other evening asking my companions, "What is the secret of longevity?" One response was "attitude," another said, "happiness," the third said "thinking positively." There you have it! I'm surrounded by people who love life and continue to live life well. Genuine caring is demonstrated regularly by both administrative and medical staff. Living life well in an environment of kindness and caring is what Trulee-Evanston is all about. Charlene Blockinger

From the owner: Trulee Evanston is a modern senior living community just 13 miles north of Chicago. This is a…read morelifestyle that rewards your love of an urban, yet close-knit vibe with striking architecture, cutting-edge technology conveniences, extraordinary culinary experiences, and refreshing outdoor spaces. Mirroring the experience of a 5-star hotel, with the finest in hospitality and services. A 9-story senior living community that can inspire you to rise to new levels of wellness and peace of mind. In Evanston, Illinois, Trulee Evanston features Independent Living, Assisted Living and Memory Care. We'd love to tell you more.

I highly recommend CHC, and especially Siobhan S., the Nurse Manager at Lincolnwood Place. Like…read moremany people, I was new to navigating the complex and ever-changing needs of an aging parent, and Siobhan was an invaluable guide every step of the way. She consistently provided support with kindness, wisdom, genuine care, and a high level of professionalism. Her guidance and advocacy made an overwhelming process feel manageable, and we are incredibly grateful for her help. We truly don't know what we would have done without her. I also recommend Kiara D., our assigned caregiver at Lincolnwood Place. Like many families, we were new to navigating the complex and constantly evolving needs of an aging parent. We truly needed someone onsite who could take ownership of my mom's care and clearly communicate with us about what was happening and what was needed. Kiara has been an absolute lifesaver for both my mom and our family. She consistently shows genuine compassion, attentiveness, and a strong sense of responsibility in everything she does. Every day, she goes above and beyond, and she is truly a pleasure to work with. When Kiara began caring for my mom--who was 100 years old at the time--she was nearly bedridden and not doing well. Thanks to Kiara's steady, kind, and dedicated care, my mom is now back on a positive path. She is up, walking every day, and receiving excellent care. I cannot say enough good things about Kiara. She has my highest recommendation.

The staff is very kind. The caretakers are always warm and are patient. It is easy to schedule…read moreservices with the office. I highly recommend.

My mother was an outpatient client for 3 weeks after a brief stay at Evanston Hospital. We had a…read morefantastic care team on the 3rd floor, who showed her the utmost respect and care. They are always willing to lend a helping hand when we need it. The facility does offer free parking. Visitors must check in and check out at the front desk on every visit. I do want to mention that on occasions, the staff does take cruel treatment from some patients, so be kind, as they are there to take care of your loved ones.

Our loved one experienced a couple of health setbacks while at this facility. Each time, there…read moreseemed to be a delay in calling paramedics and getting them transferred to the hospital, which was concerning. What really made a difference were the CNAs. Victorine, Quincy, Annie, Ngozi and several others were consistently kind, attentive, and compassionate -- they're the ones who helped make a tough situation more bearable. We actually returned for a second stay mainly because we trusted the care provided by these CNAs. There were also a few nurses, especially those on the late-night shift, who clearly had our loved one's best interests at heart and provided excellent care. The doctor wasn't particularly warm or approachable, but when I raised concerns about medications (through the nurses), he usually responded and tried to address them. Unfortunately, therapy was the most disappointing part of the experience. I had to be very vocal to get my loved one the therapy they needed, and it felt like there was little initiative or follow-through from the therapy team. Basic equipment like gait belts seemed unfamiliar to them, and we were pushed toward using a Hoyer lift rather than working toward the mobility goals we had set. Another concern was cleanliness -- not once did I see anyone doing thorough cleaning. For a medical facility, that was troubling and made us uneasy about infection control.

Banish loneliness in a friendly group with good food and luxurious surroundings. Located in…read moredowntown Evanston so doctors and shopping are nearby. There's a van for some longer trips.

Warmly professional staff! Deliciously healthy food choices, gorgeous, well-planned, peaceful…read moreunits, inviting spaces in which to play, relax, or meet a friend to chat. Impressive activities schedule with excellent speakers. Perfect location, especially if you enjoy walking to excellent restaurants, music, groceries (Whole Foods, Trader Joe's, Farmers' Market, etc), or to Northwestern for fabulous and free jazz concerts by their brilliant students. I could go on and on. And, there are glorious sunrise walks by the lake! I look forward to living there..

Too long a story. Keep looking, there is a better place for your loved one. Don't believe the sales…read morepitch. Do your research, you'll see through the pitch.

I do not have experience with other places so I cannot compare in order to determine if what…read morehappened here is typical. My relative died here because they did not receive the care needed. (I will not be more specific because I do not want this place to be able to figure out who I am.) While they were there, I saw a few patients who had broken a hip or arm because of lack of staff. The food was not edible and sometimes not even cooked properly. There is an extra charge for absolutely everything and the base prices are very high. (In fact consider getting a full time care giver in your loved ones own place because you will save money.) If you think there will be activities and friends for your loved one, think again. Some of the staff members are the best in the world and some of them are mean and incompetent. When one resident gets a communicable illness many residents will become ill as well necessitating difficult trips to the emergency room. When you go for a look at the facility they tell you what you want to hear. They do not tell you the truth.

Buyer beware. Artis of Wilmette is poorly managed and prioritizes profit over resident care. Within…read moretwo days of moving in, my mother was unable to sleep due to a disruptive neighbor--an issue staff admitted was long-standing. The only solution offered was to downgrade her room or pay $1,000 more per month for a room originally quoted at the same price, a clear bait-and-switch. We moved her to another facility where she now sleeps peacefully. Artis cannot be trusted.

We moved my dad in 5 months ago and recently got him out. He got there a happy person and left…read moremiserable, disheveled, aggressive, handicapped and in diapers. I would never send a loved one to this program again. His disease progressed significantly. There was never enough staff, they lost medications, the room was often filthy, the food terrible. When visiting I would witness the saddest things - from people crawling down the halls or begging for help, to actual violence between residents. I'm so glad to have my dad out of this place. He is now much better now that he is out of Artis. If you visit, take note of how many families feel the need to hire private care in addition to memory care. Terrible!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Terrible company to work for. The upper management is not thorough in explaining what's expected…read moreof the employees. Care givers do not show up on time like they are supposed to. They don't get paid on time or for the skill set they have.

Communication is key when you are getting help for your family. Sally, the owner, was responsive,…read moreknowledgeable and caring. The caretakers, Nikki, Emilia and Mariam were kind, supportive, experienced and made a difference in our quality of life. In short, they were nourishing and a lifesaver.

Amazing place to work staff and community members and compassionate ready to lend a helping hand !…read moreI definitely recommend Open Arms for your loved ones to have a happy and safe home away from home !

The team at Open Arms has been wonderful in assisting with care for my mom (Alzheimer's). The care…read morecoordinators are excellent, communicating clearly and promptly. Open Arms did a great job of listening to our preferences and finding exactly the right caregiver fit for mom. The caregivers we have met have all been compassionate, helpful, patient, caring and professional. Highly recommended!

The Pearl of Evanston is a fantastic facility with top notch care ! The administration , nurses…read moreand physical therapy along with activities are exceptional . I give Pearl a 5 star rating . My friend Cubs Superfan Ronnie Woo Woo Wickers loves it there . I recommend Pearl to anyone needing short term or long term care

How can I leave a 1 star review without even going there? Well, I'll tell you. My mother in-law was…read morelooking for rehabilitation. I called not once, but four times to ask to take a tour of the facility. My wife called an additional three times. All calls went to the admissions voicemail. So 7 messages left, not one call has been returned. That tells me that The Pearl Of Evanston is not on top of things. What happens if there is an insurance issue, or logistics issue? Doesn't fill me with any confidence of their ability.