There are no words for the peace and relief I've felt since connecting with Full Bloom Memory Care…read more From day one, their team has treated my loved one -- and me -- with compassion, respect, and unwavering support. They don't just provide care; they provide dignity, understanding, and genuine connection. Every phone call, every check-in, every thoughtful detail reminds me that we're not alone on this journey.

Full Bloom's description is 100 percent accurate! They have the dementia care expertise, but even…read moremore importantly, they bring so much personal caring as well. Each of them has gone above and beyond expectations in so many ways -- thus the "concierge-level approach" -- which it certainly is, caring for, and getting to know, each individual patient. Theirs is definitely not a cookie-cutter approach. Their communication is excellent, their app provides details about each visit immediately, their resourcefulness is unmatched from any agency I have tried/heard of. I can't thank Full Bloom enough. I want to also note my loved one is no longer at home, but Full Bloom has made the experience at a senior living facility SO much fuller. As their site notes (and it's true!), they not only have made my loved one's life infinitely better, they have contributed exponentially to my own peace of mind. Thanks to them, both my loved one and I have many, many more good days.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

Formerly known as Spring Meadows Libertyville…read more I'm writing to let you know that Lana, who is one of your receptionists, is an angel. She helped my Dad, Richard, with a problem with a prescription delivery from Walgreens today. She called Walgreens to get to the bottom of the problem, and even went there to pick up an emergency script for him. I would like to commend her for going beyond what I expected, and you for hiring such a caring and compassionate person. As a family member of one of your residents, it is so nice to know there are people like Lana working at Story Point. She was an advocate for my Dad when I couldn't be. Lana's actions today are a positive reflection on the quality of genuine care for the residents living at StoryPoint in Libertyville.

Beautiful building... always something fun to do. It's like a college campus for seniors. The food…read moreis great! They are able to help seniors age in place. They have a continuum of care from independent living to secure memory care.

A tiny, calm elder 8 pound dog was taken away from a senior resident. After 11 years together, he…read morewas given to another family. He snapped at a worker who does not know how to handle a dog. Incredibly sad. Don't allow dogs/hire employees that do not know how to properly handle the dogs in their care.

My aging parents moved here in 2014, and my dad is still there...at 94 and counting! They both…read morearrived with "mild cognitive deficits of the Alzheimer's type." Because the care and programming and staff are so family- and patient-centered, my brothers and sister and I have a kind of peace of mind and heart we never thought possible. All I can say is thank heavens they bought long-term care insurance (with no cap!) back in the late '90s. After mom passed in 2016, dad ultimately moved to the "Renaissance Care" floor, where every possible need he has is met. We even transferred his supplementary health insurance coverage plan to the Sunrise Advantage Plan, as it's far less costly than BCBS, and his care is even more comprehensive, with visiting providers instead of the disruption of him having to go to them, which is quite difficult in his current confused state. We were worried they wouldn't like the food, but they loved it from the start! I think the food at a place like this serves as a barometer for their feelings about being there, and from the start, although a bit bumpy at first (nobody wants to move away from home), they settled in nicely and made friends. I would highly recommend Sunrise to anyone considering assisted living.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

This place just tries to rope u in to steal ur money - We Signed our mom in for respite care but…read morepulled her out after 1week because her care was nothing that they promised - my mom. Now they wont refund our money- DONT LISTEN TO ANY OF THE ADMIN They LIE AND ONLY CARE ABOUT MONEY ! Not the patient

BUYER BEWARE!!! My rent for my husband who is a resident…read morehere at the Sheridan at Green Oaks on Waukegan Rd in Lake Bluff, went up in January by 274.00 a month and just went up another 502.00 in June putting the annual rent increase over 10%. Activities for residents in Memory care are minimal at best, and if you can believe this, the Health and Wellness Director responded to me when I informed her that the Village of Lake Bluff was under a boil order, that the Sheridan of Green Oaks was exempted by the LCH department from following the order. This is a negligent and irresponsible and potentially dangerous response to residents of the Memory Care Unit and their loved ones. LCH department does not proffer exemptions, only villages can do that. Thankfully we were later informed by the Executive Director, after doing his due diligence, that the water system is through the Village of Green Oaks, not Lake Bluff snd the boil order was not in effect for The Village Of Green Oaks.

My brother was sent there from the ER. He had a stroke in their care and nobody called us. He was…read morealso drugged but when we asked if was given anything they showed us their records and said he never got medicated. When we pushed them the nurses said he actually was given drugs several times. Ugh!

I do not recommend this place at all, especially in light of the fact that there are so many better…read moreoptions. Encompass in Libertyville comes to mind, and are exceptionally good at what they do! My 91-year-old mother was sent to Balmoral for rehabilitation after a knee surgery. While there were complications stemming from blood loss, the physical therapy promised by Balmoral and the overall rehabilitation process was abysmal in terms of preparing her to live her life at home. The CNA''s and RN's that helped her were good, but the physical therapy team, and especially the administration team was wholly unprepared and had zero drive to provide my mom with any substantive rehabilitation. As I understand it this was once a fine facility, with a good reputation from years ago. However it seems the current administration has changed everything that made this a one time great facility, The ability of this facility to meet the needs of not only the patient, but also the patient's family gets a solid failing grade from me; F. I would highly recommend avoiding this facility, especially for the purposes of rehabilitation. Pay attention to other such reviews.