My second time using Three Hearts and I continue to be impressed with their quality of care. They are genuine, compassionate, knowledgeable, and extremely transparent and I believe their prices are more than fair for the quality of care. Thank you to the whole staff. Highly recommend them for all your veterinary needs. read more

Three Hearts Veterinary Hospital - Veterinarians Near Me - Oroville, California

The worse place ever....don't go there they don't give a shit about it sick dog all they want is to jack ur bill up. I took my dog there she has urinary tract infection which ended up being stones on her bladder she told me to use a certain dogfood and it has corn she's allergic so I called for 5 days and no response to what other dogfood I could use, my dog could die they didn't give a care. ILL NEVER GO BACK! I stand by my review!!!! read more

These people are rude they do not care about their animals they let a dog that had parvo go because the person did not have money at the time they didn't tell me a parvo and now he's around other animals which could be contagious to any other animal but they did not tell that person because he did not have any money I would definitely not go to these people they do not care about their patients and I tried telling them about it and they hung up the people need to know about this because they do not care about their patients read more

No bad, had a very sick kitty who had to be sent over the rainbow bridge. They were very kind and compassionate. Not cheap but I haven't found a vet that was. I was as pleased as I could be under the circumstances. read more

I genuinely don't understand how this place has so many bad reviews. I had SUCH a great experience here. I'm glad I didn't read reviews before I came here. Everyone working there was very friendly and helpful. The nurse and doctor were thorough with examining my cat and listened to all my concerns. They explained how to give him his medication and gave me further advice when I was concerned about giving him ear drops. I even got a call from the vet's office the next day asking how my cat was doing. I would definitely take him here again! read more

I am use to vets sending reminders for my pets when vaccines are due. 3hearts did not do this. I need a vet that provides follow up fir my pets care, that's part of Caring for my pet read more

I had nothing but great things to say about them when I first started going here. For the last two annual visits in a row, they have told me they would call in my cats prescription, that has to be made in a coin pounding pharmacy back East. When the prescriptions were due to run out, I called the pharmacy to check and they had never been called in. I asked the person at the vet what could be done to prevent this in the future, as they had 6-weeks to call it in. She was short, and would only say she'd put the request into the do it or. She was unwilling to discuss anything further. Very disappointing. You can and should do better for your animals and their caretakers. Come on. If someone wants to reach out to me on this, I am open. I would suggest you train staff on ensuring this doesn't, and in the rare instance it does, a response resembling something like you value your clients may be helpful. read more

This was by far the furthest from my house however none of the vets near our home had availability. Must say it was well worth the drive. We really liked the atmosphere of this vet.... was very clean, peaceful, & sanitize. The staff was friendly, professional, most of all caring of our baby boy whom is a Mini Schnauzer She really did answer all our questions and explained everything in great details. We will definitely be making this our Vet thanks in advance, Three Vet !!!! read more

Three Hearts Veterinary Hospital - Jock after receiving - Veterinarians Near Me - Oroville, California

The techs and facility are nice, the vet is cruel and unusual. They are all about turning a profit. Our family dog of 7 years was very sick and when we couldnt afford to shell out tons of money (already spent thousands) we asked how much it would cost to have her put to sleep, because we simply could not afford it or provide necessary extensive at home care for the dog, she treated me like a terrible person and tried to lecture me. When i asked her to apologize for her treatment toward me, for her insensitivity when im considering a difficult choice, she said no i wont apologize and i think youre making the wrong decision. Horrifying... read more

I came here a month ago to put my 16 year old dog down. There was a lot of signs of this was the end. It was a hard decision to even drive there from Chico. When we got there, place was clean, my dog was having a good moment cause she actually went for a car ride (her last one ) and the lady at front had a judging look and made comments how happy she looks. When it came time to the end, the vet was trying to talk us out and kept saying "well you know what she is like at home" and keep telling us with medication and tests she would be ok. We kept denying and saying all the symptoms and how quality of life was. At the end, when she was just a body, the vet asked if we wanted to stay and I said no she is just a body, the vet looked at me like I was evil. The soul left already so why would I stay with the body? I wish I waited the 6 weeks and got in here in Chico. read more

Would give negative stars if possible. Have had horrible experiences with bringing my dog here. They only care about money and NOT helping animals. What a joke. I'm going to Oroville Animal Health Center instead. read more

this place sucks Ok so I would give this a negative but that not a option so let me tell you about my experience there. First of all when I brought my cat there they told us to drop her off at 9:00 no big deal right the kept her there tell 5:30 you might be telling yourself oh the close at 5:00 no they kept are cat that long and when we got her back she was cold missing fur on top and so scared they told us to come at 3:45 we were there at 3:40 they made us wait 2 hours and people who got there after us went first then are pride was 700 hundred dollars for eye drops and some little medicine then they gave us a fee of using a debit card and the reason why we took are cat in was because she was limping and there was something in her eye But they said that she wasn't limping and there was nothing wrong with her eye so this place sucks read more

***AMAZING AXMAN IS THE AWESOME DOG IN PHOTOS with that said let's get on with the review shall we ?*** I have been patiently waiting for Three Hearts to open. Axman needed a wellness check so this was a perfect time to make an appointment. Appointments are easy to make. You can make them by phone or on line. I got an appointment for the next day! When Axman and I opened that beautiful door we were greeted with happiness by Patsy. Once again most of my paperwork was done online...so paperwork was quick. The office is bright and clean. Decor is on point! The tech (ugg forgot her name but have a photo) brought us to a room and while asking questions and doing vitals she was patient, friendly and efficient! I couldn't be happier! Axman loved her! Dr. Dallas Wentz will be Axmans vet forever! She really took the time to talk with me about my questions and concerns! She is very knowledgeable . Came up with a better treatment plan for Axman. I really am excited that she is our vet now! As most of us know vet bills aren't inexpensive, I thought their fees were reasonable and the care of Three Hearts Vet was top notch ! I highly recommend this independently owned practice! I mean come on...it is AMAZING AXMAN APPROVED! read more

Three Hearts Veterinary Hospital - Waiting for the amazing Dr. Dallas! - Veterinarians Near Me - Oroville, California

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I absolutely LOVE this vet hospital. From the front staff, to the vet techs to the veterinarian herself. They are all incredible. I had a bearded dragon emergency (or what felt like it) a couple of weeks ago and the vet in my area where I typically take my exotic pets was out on medical leave. After numerous other calls to any place that listed that they treated exotic pets I was completely at my wits end. NOBODY was available. I received word that Three Hearts treated exotic pets and I called. Even though they were completely booked the front staff filled out a triage request for the vet. I was called back a little bit later and advised that the vet (Dr. Wentz) said that if I could bring down my beardie (Scarlett) that she would assess her. I hung up the phone and was on my way. I was greeted by a vet tech who came out and took some information and then I went in and waited in the front lobby. The front staff are all incredibly nice and as I watched were very helpful to all the clients that came in. Dr. Wentz came out herself and told me what she thought and we agreed on a treatment plan. She was incredibly helpful and went the extra mile to make sure that she covered all the bases with regard to Scarlett, even going so far as to call a reptile specialist that she knew to get their opinion. I was sent home with medication and very good instructions on how to administer it. And after all of that - the cost was very reasonable. The next day I received a call asking how Scarlett was doing and then another follow up call the week after. I have never been more impressed the level of service and compassion I received from a veterinarian and her entire staff. I'll definitely be going back. read more

Three Hearts Veterinary Hospital - Veterinarians Near Me - Oroville, California

I own Persian cats for over 30 years, and I dealt with a lot of vets. This place is absolutely amazing, and if I could give them 100 stars, I would. The vet was so professional and knowledgable, the staff was very professional, everybody was very pleasant and friendly. I was very impressed. Thank you so much for taking care of Felix! read more

Three Hearts Veterinary Hospital - Veterinarians Near Me - Oroville, California

Avoid this place at all costs. Nickel and dime tactics to maximize profits. Refused to give me my animals medical records. Was told I had to wait 7-14 days to receive my records. They charge you to use your debit card, which is as good as cash. Staff is rude, and the care is sub par. read more

I highly recommend having your animals cared for at Three Hearts! They have a wonderful and caring staff!

We had the most amazing experience at this veterinarian. We are visiting our family and our dog suddenly was crying and showing us that her ear was hurting. I called and they got me in at 2pm. The vet techs were so incredibly assuring and sweet. Our dog had a foxtail really deep in her ear. They had to sedate her to remove it. Their prices were very reasonable and they were able to do it quickly. Overall amazing experience. We would highly recommend this vet hospital! read more

Three Hearts Veterinary Hospital - Right before they took her back. - Veterinarians Near Me - Oroville, California

I recently switched from my old veterinarian to three hearts veterinary hospital & am so happy!! I am no longer just another customer, the staff is very cordial, pleasant, and treats me like they've known me for a long time.. The doctor is beyond compassionate and she is such a nice doctor !, Not to mention very well informed in her field.. She has done wonders for my little Smokey who has kidney problems and for that I will be forever grateful! It is such a pleasure going there if it could ever be a pleasure taking your sick animal to the vet :( I definitely will transfer my dogs records from my old vet to Three Hearts!! And the kicker is, they are open on Saturdays and Sundays, which this town needed desperately !!! HIGHLY RECOMMEND !!! read more

I rushed my way here a couple of weeks ago when my Siberian Husky was bit by a rattle snake. I was instantly taken in. The entire staff was so friendly, and so professional, I was absolutely amazed. I did not feel worried about leaving my dog overnight since everyone seemed to know exactly what they were doing. They administered anti venom and kept her hydrated on IVs, All while Dr.Dallas was there to stay over night and monitor my husky during this scary episode. My husky was doing sooo much better the next day. I couldn't be more grateful for a better staff. I will be coming here to care for all of my creatures. read more

I needed a written prescription for my Lab for a heartgard and nexgard, I was told that they only give out written prescriptions and no longer work with outside pharmacies. Ok I get it, they write and sell it make the most money and keep it local. the problem is, when you are asking someone to buy it from you, you better be able to sell it. I asked when I could pick it up and i was told "I don't know, I will call you when it is ready", then when I questioned her about her comment she told me "You don't have to be rude" and hung up on me. Time to find a new vet. read more

My dog wasn't eating or drinking water, I was told she should be seen immediately ( could be an infection among other things). Called three hearts and explained the situation on 8/5. While veery sympathetic I was told my dog couldn't be seen until 8/13. Do you really think a dog not eating or drinking is going to last 8 FREAKING. DAYS. read more

Avoid this place. Only care about money and not treating animals. Brought my dying pet here and they refused to even look at it. No thanks.

it shouldn't be three hearts vet but instead NO HEART VET. Let me tell you my story. First visit $500 with no info and no better. I asked to meet the vet numerous times and was told you need to make an appointment to meet her. The next visit $451 with no answers. when I tried to introduce myself to the dr when she came in she wouldn't shake my hand. I have severe anxiety and it started climbing when they took my dog to do test. As I paced the room on camera the dr came in to ask if I was ok. I said I'm just anxious and she said just don't be. When the appointment was over I had no answers. I was ushered to the front to pay my bill. when I asked for my dog they said after I went up front. By now I'm extremely anxious and starting to cry. when I went to pay my bill I accidentally gave her the wrong card. i immediately asked her to stop the transaction so I could use my card. they refused. called the office manager and she refused. it's very easy to void a transaction. its not like I wasn't paying my bill. I asked for my dog several times and they didn't bring him out until I signed the receipt. When I refused they threatened to call security. Alls I wanted was to get my dog and go home. Today they have succeeded to overdraw my account for 4 days over the weekend until the bank can stop payment and refund my money. Then I can go in and pay with my credit card. This all could of been avoided if they had shown some customer service. They have no heart. The NO HEART VET. read more

Worth the drive from Chico ! Practice was able to schedule our sick cat in a timely manner, staff was very kind and Dr Wentz was straightforward with diagnosis. No unnecessary labs/diagnostics and kind and compassionate end of life care for our senior cat. Thank you Dr. Wentz and staff - highly recommend ! read more

3hearts Vet in Oroville CA Terrible Vet!! If I could give NO stars I would. Took my dog here here in 9/2920 for lumps on here skin I was UPSOLD to a chest X-rays due to " heart murmur" I asked for the X-ray results 3 times over the course of a few months and if my dog needed heart meds due to her " heart murmur" I never received a call back, ever! No where dose it say nor was I told verbally that my pets medical records are NOT my property!! I paid for the treatment and the records should be part of what I paid for. I was told that my dogs medical records are not my property and I have to fill out a release for them to even be sent to another vet. EVEN when my dog is at a emergency vet to be treated for the same issue. This vet withholds important medical information and her treatment from vet/patients who are in emergency medical need and are being currently treated. WHO DOSE THAT??? And WHY? So the emergency vet can't properly treat my pet??? Make no sense whatsoever. She refused to give me the medical files even after I signed her stupid paperwork and I never received records in their stated 5 days. It's been 3 weeks now and still no medical records. Something very FISHY is going on at this vet office. Apparently the vet either is trying to keep my dogs records confidential for some reason. Is she up selling? maybe she didn't even take the x rays? or maybe she didn't send them to Radiology? like she said she was, or maybe she doesn't care about the animals and is just in it for the $$$ and to make people stay her clients. Glad I figured it out before she got the $24.000 I spent at a real Caring vet. Good vets are worth every penny and this place is not a good vet. Run as fast as you can to any other vet! 3hearts Vet in Oroville CA Something Strange go on here Took my dog here here in 9/2920 for lumps on here skin I was UPSOLD to a chest X-rays due to " heart murmur" I asked for the X-ray results 3 times and if my dog needed heart meds due to her " heart murmur" I never received a call back. No where dose it say NOR was I told verbally that my pets medical records are NOT my property!! I paid for the treatment and the records should be part of what I paid for. I was told that my dogs medical records are not my property and I have to fill out a release for them to even be sent to another vet. EVEN when my dog is at a emergency vet to be treated for the same issue. This vet withholds important medical information and her treatment from patients who are in emergency medical need. She will refused to give me the medical files even after I signed her stupid paper and I never received records in their stated 5 days. It's been 3 weeks now and still no medical records. Something very FISHY is going on at this vet office. Apparently the vet either is trying to keep my dogs records confidential for some reason. Is she up selling? maybe she didn't even take the x rays? or maybe she didn't send them to Radiology? like she said she was, or maybe she doesn't care about the animals and is just in it for the $$$ and to make people stay her clients. Glad I figured it out before she got the $24.000 I spent at a real Caring vet. Good vets are worth every penny and this place is not a good vet. Run as fast as you can to any other vet! read more

They are by appointment only. Open on weekends but my dog needs to see a vet today but their next opening is September 12th. Dog could be dead by then. They do not care. If your dog is sick go somewhere else... read more

my Little dog started having Problem breathing, never sick No signs that day That there was Something wrong,There is no emergency Vet in Oroville or Chico.you have to go to davis or Loomis.I went to three hearts bee if the could see her they have on then Webpage set up for Emergency.They openat8:00 I got there cand 9:-00 They wanted to Change mean extra 250.00 dollars For emergency but they Were open. noway that was so wrong there expensive even without the 250, I couldn't afford that, I Love my dogs so much.,I will neverbring or call this vet foreven a dead animal they have no compassion, read more

Went this morning for a progesterone test. Great place! Clean, staff is friendly and professional. Everyone did their jobs very well. Best part of all was the results only took 10 minutes. Used to waiting 24 hours. In house results are the bomb!!!! read more

Dr. Wentz has many years of experience and is bringing her skills to us here in Oroville. Clean & friendly, they truly care about your pets. They're new, but the staff is knowledgeable. Will work with you to make a treatment plan. Best to call ahead to figure out how they can get you in and best help you. Work with mostly dogs and cats, but can see some exotics/birds cases. They really treat your pet like one of their own! read more

This place is the worst place I have ever been to,they are very unfriendly. My dog needed surgery and the day of the surgery I was 40 dollars short because of bills and the refused to help me, I offered to give them a check to hold on to till I got paid and the refused to help telling me to come back when I had full amount. My dog died two days later my daughter was heart broken. These people are evil read more

I have never left an yelp review because I never felt like I had to. This will be long but I want to be thorough. I have a cockatiel who I noticed one day having trouble with bms. We made an apt with Three Heats with the systems of him pooping less, eating way less and sleeping more often than he should be. I asked them if he could have a bacteria infection or UTI and they said they would observe him and let us know. I dropped him off around 8:30AM and called to see I could get him at 3pm. They told us he was not ready. Around 4 they called for us to get him. When we got there, they had no answers to what was wrong with him. When I got him I know he went poo at least once cause I saw it on the napkin. This is where I started running into problems. Our bird was there for about 9 hours they could have taken a stool sample while he was there but they didn't. They gave me a tube to collect our birds stool sample for the next day and bring it back to them. I live a little over 30 minutes away, so not too far but still about 30 bucks worth of gas. (I don't mind doing this for my birdy but its frustrating when you are doing all you can and not get any results) a few days later they called back and told us he tested negative for worms. I was confused at this point cause I thought he was being tested for a UTI or the bacteria infection. The vet then started telling me we should do x-rays to find out the problem. This was very upsetting to hear. I was told at a later time the estimate would be between low $343.80, to high $393.80. I told her I needed a little time to get the extra cash and she assured me my case was not an emergency so that be fine. As soon as I had the money I called to make the apt. This was all happening during Christmas so I had to wait about 2 weeks. During these 2 weeks our bird would have one day where he seem completely healthy within his behavior, singing and playing but he still wasn't eating or pooping enough. Then he would have bad days where he barely eat at all and sleep most of the day. A couple days ago I got two messages about there being a cancelation and we could get him in earlier and during the messages they realized the same day they were trying to rescheduling me was the day we were coming in. Then they told me in the second message to drop him off at 10AM but when I called to confirm they said no bring him at 8:30AM. So there was some confusion going on. This brings us to today. Today on 1/7/2022 was our birds x-ray apt. I dropped him off and hoped we would finally get some answers. I got a call a few hours later and they told me that he seemed to be doing better, he gained a little weight and was pooping more. All good things to hear BUT he has been doing that the last two weeks on and off and I told her that. At this point I asked her again if it can be an infection or UTI and then realizing for the first time how stupid it was of me not to ask her that right when she told me tested for worms, not infection. (Please keep in mind during all of this I have been sick with worry and stressing on making enough money for x-rays/treatment. I wasn't thinking clearly and put all my trust into the vet.) She told me she was unsure and that it is really hard to test that for birds so she didn't know. (In my head I was thinking, OKAY BUT ISNT THIS YOUR JOB to find out what's wrong with pets?) Trying not to be rude I didn't ask her this but instead asked her what the x-rays showed. She then told me they didn't do any x-rays, that it had to be done on a specific day. I was very upset because we thought we were going to get answers and now they telling use they didn't even do the test. She told me since he seemed fine she didn't think it mattered anymore anyway. I again reminded her how hes been like this all week, good day and bad days. I asked her if it could maybe be cancer, she told me if I feel its cancer that I need to take him to see a vet that's a little over 2 hours away from me. At this point I was frustrated with her and was like that what today was suppose to be and why is he even there if they are not doing anything? She told me the receptionist made a scheduling mistake so what can she do about it? During this phone call she made me feel like she was blaming me for their mistakes. She rudely pointed out how they had an x-ray day set for him but that I turned it down cause I needed time to come up with the money. She seemed annoyed at me for their mistake. It also seemed she was refusing to do bacteria infections/UTI cause every time I ask she says its too hard to do. I also didn't understand why she is telling me to go to a vet over 2 hours away for me to get x-rays when we were suppose to be doing this with them. Over $120 we spent with no answers and her not doing the proper test to help our bird. It seem to us that she may not know how to treat birds. So why does she? read more

Great Vet and great Staff members went in because my German Shepard was itching and losing lots of fire and they brought me in while all other vets appointments were 4 to 5 weeks out this we'll definitely be bringing out pup here regularly read more

Dr. Dallas was wonderful with my dog. She explained everything. The cost is fair for the area. The best in Oroville.