I was just an inpatient at horizon hospital. I would like to say that all my nurses that took…read morecare of me while I was there for 3 days were top notch. they listened to me. helped me keep my pain under control from broken ribs. I had a brand new nurse, Harley who took care of me on night shift and she did a great job. I think she is going to make an excellent nurse as she goes along. thank you to all my nurses for doing such good work and special thanks to Jenn for excellent technique with IV's.

I found myself an inpatient at TriStar Horizon (NO, I'm not contagious!) They've taken pretty good…read morecare of me here. I'll break things down into pros and cons: Pros: 1. Everyone here is super-nice and respectful. 2. My privacy has been respected. I mean, they keep the door shut when you're buck naked in bed, or having a procedure performed. 3. Everyone is genuinely interested in helping you recover your health so you can get back to your life. Cons: 1. Sometimes when you use the call button to summon some help, they might forget about you. (I'll grant that you might be trying to reach someone when it's super-busy, but this happens more often than I'd like to see. Surely there's a solution to this problem.) 2. The menu is BORING! There are only so many days a person can eat overcooked scrambled eggs and tough turkey sausage. Thankfully, you have a little wiggle room if you can get hold of their "Menu at a Glance" which has a few different options you can request by calling down to the dietary office. 3. I use CPAP therapy, but I was only allowed to use a hospital-approved machine. A very loud hospital-approved machine with a very ill-fitting face mask. I mean, it got the job done, and I didn't suffocate in my sleep, but... That's all I can say about that. All in all, it's been a good stay, if you can forget you're in a hospital. I realize that everyone's experience with TriStar Horizon may differ. We've all heard the horror stories about different facilities. As for my experience, it's been pretty good, no horror stories and only a few minor inconveniences. No major complaints. I'm happy I chose to be treated here. And I recommend them.

I seen Dr. about prostate cancer. running more test .Vanderbilt in Nashville's never let me down. I…read morethink it St. Thomas is about two of the best hospitals we have. Can't remember the doctor's name but he's a good doctor. Explain things to me. Let me ask questions. He didn't rush in a rush out. He spent time with me. Will be running test in Nashville not here. I was thankful for that TriStar and Tennova hospitals are the worst hospitals I've ever seen there more worried about money not your health ..Ran by big Pharma an insurance company like United healthcare. Especially the tri-star in Portland, Tennessee through Hendersonville TriStar.. a doctor by the name of Harrison, the whole place is crooked

I just had my first appointment here and I can't recommend it enough. Everyone from reception to…read morestaff were friendly and professional. They were able to do various tests on site and I received most of my results by the next evening. Also, if you are receiving any care from Vanderbilt in Nashville all of your records are integrated. It took a while to get my first appointment to establish care but it was worth the wait.

Absolutely horrific hospital to go to. These people do not care about anyone, and blonde male in ED…read morejust laid back in his chair and made a joke about how the ambulance didn't help my mother, and so I mentioned how he wasn't either.. as he was sitting there chatting about food and laughing. It's an EMERGENCY department, show some urgency! The women at the waiting room desk, with not another soul in sight just looked at me lost and had no customer service whatsoever. This place is a joke! After waiting around for no reason they finally come into the room to tell us they don't have the equipment for the problem my mother was having! Why did the ambulance even bring her there? No communication at all... Hickman county emergency services are a joke all around.

This is the most pathetic hospital I've dealt with in 20 years. 89 year old w…read moreMother is brought in and we spend 5 hours waiting for her to get some care. While waiting for nearest available room, in Oregon OH at St Charles, mom was left alone for hours. Already dehydrated, we asked repeatedly for water or ice chips and never got either FOR 5 HOURS! Only one "Doctor" on duty and never saw them. Finally opened door so they had to hear her cry too! AVOID THIS PLACE!

I was involved in a car accident on Highway 13, north of Erin. Flew through the air, down into a…read moredeep gully, totaling the car. The ambulance arrived, cleaned off the blood and transported me to this place. I cannot imagine a worse level of medical "care". They put me on a bed in the ER, hooked me up to a monitor and took my vitals. And left me. After an indeterminate amount of time (apparently most of the staff were dealing with the woman in the next bed who "fell" and was screaming for demerol because that's what her doctor ALWAYS gives her), a doctor came in, poked me in the ribs a few times and said he would need an x-ray. After more waiting, they rolled me down the hall to radiology, where I was x-rayed. Turns out the ribs were not broken, so they gave me an anti-inflammatory shot and sent me home. Never cleaned or dressed my cuts and abrasions. Never even did a cursory exam for concussion. Told me if the ribs didn't feel better soon, I should follow up with my primary care physician.

My daughter had open heart surgery at Vanderbilt on the 29th of April. After she came home just a…read morefew days later she was in a lot of pain, and was having a hard time breathing. Well she lives only about 20 minutes from Erin, so the doctor that did her surgery, wanted her to go to the nearest hospital, and just have a CT scan done, to make sure that she didn't have a blood clot in her lungs. She got there between 4:30 and 5:00 pm. it was 3 hours later that they finally got around to doing anything for her. Then only to tell her that she was dehydrated and that he had to run some fluids in before he could do the CT scan. He ask her why did she come there instead of going to Vanderbilt where she had the surgery, she told him that the doctor just wanted her to go to the closest hospital just to have the CT scan run. This Dr. Lye I think was his name a African American doctor said to her so Vanderbilt wants us to take care of their problems. He was very rude to her. Just about scared her to death he told her that she had something wrong with her artery, and that they will need to call lifefligh. He did not have enough common sense to know that he was looking at where they had repaired her heart. Then he went on to say that he was going to try something else, so after putting fluids in her he started her on Lasix, this was around 11:00 pm. About 12:30 am., he decides to transfer her to Vanderbilt, only after the doctors in Nashville were not getting any feedback from him they requested him to transfer her to Vanderbilt, needless to say at 3:00 am. He finally sent her to Nashville. So would I ever recommended this hospital to anyone, no way, and I will let everyone I know the treatment she got there I have never seen any hospital that a person coming in with known heart problems that they did not see them right away. So I would suggest, if you need anything done go to Dickson, and bypass this Hospital all together. I would like to give this hospital a -star rating.

My 17 yo son was throwing up blood and went to the ER. I understand he needs an adult in order to…read morebe seen, but they kicked him out of the hospital in 40 degree weather and wouldn't give him a drink of water. The only reason we stayed here instead of going to Dickson was so they HAD to do their jobs (even if done poorly) after being so rude. We will probably visit another hospital for a second opinion after finishing here. The last time I was here seeking treatment, the nurse performing triage for me asked if I was insured. When I told her no, she stated, I'm sure you have TennCare (I absolutely do not) and snottily declared "some of us went to school so we wouldn't have to be dependent on the state". I don't have state care; regardless, though, the comment was completely unnecessary. I DO NOT recommend this hospital if you can possibly make it anywhere else. Paris is about as bad. Huntington is ok. Dickson is amazing!

This place should not be called a hospital. Slow slow slow. If you have a medical emergency go…read moreelsewhere. Even a vet would be preferable. Average wait time of 18 minutes? Who says that. My quickest wait time was 3 hours with a broken finger wrapped in a dirty glove.

Amazing staff who clearly have mastered both compassionate care and competency to serve their…read morecommunity. Excellent resources for a community hospital. Disappointed, however, in the underutilization of AP Providers-an essential element in maintaining high quality care in smaller communities. It seems a bit provincial to not embrace highly trained and effective practitioners to help stretch resources and improve patient care. Overall, amazing little gem of a hospital surrounded by quite a few weeds. I would take my family here (and have) in an emergency because I trust the level of care I have received and I have witnessed.

Emergency room, Johnaton Macias did an exceptional job answering my questions and making sure that…read moreI was taken care of. Despite the fact, they were short-staffed. JM made sure that his patients needs were met. Thank you, Nurse Macias!

I recently went into anaphylactic shock and received some of the most compassionate, attentive care…read moreI could have hoped for during such a frightening experience. The entire team acted quickly, kept me informed, and treated me with genuine kindness the entire time. The paramedic who cared for me was especially wonderful. He explained every medication before giving it to me, made sure I understood what to expect, and even got me a blanket to help keep me comfortable. One nurse also went out of her way to bring me the fluids I requested since I hadn't eaten that morning, and even brought me food. That level of compassion and attentiveness truly stood out. This experience was night and day compared to my previous experiences before Vanderbilt took over, and I genuinely believe they are on track to providing this community with the level of care patients deserve. Thank you to everyone involved for your professionalism, urgency, empathy, and humanity.

I went in due to a fall. My finger was going backwards when touched the gave me a xray. I was told…read moreit wasn't broken and to go to bone and joint if continued hurting or didn't stop going backwards. I explained that doesn't make sense to me. I received nothing for pain or anything. I left and didn't know none and joint had and emergency walk in come to find out I have 2 ligaments that are detached. Now I have to have surgery for repair. I feel like the quality of care is a 3 out of 10. I went due to pain and left hurt with no answers and had to ask after sitting so long to get my paperwork to go home

A little over a year ago I went to emergency room struggling to breath and a rash that started from…read morea burn . This was on a Saturday. They could not diagnose an asthma exacerbation OR a case of shingles. I walked back out with nothing but a prescription for some cream. I continued to struggle til Monday when I could see my REAL doctor, the pulmonologist . Then today, my pulmonologist sent me to get a nasal swab ( respiratory viral panel) at this hospital. She said to go in admittance, I did. They sent me to ER , I go to ER and they insist on ADMITTING me. OK. So she get vitals and does the swab then tells me to sit back out in the waiting room. I said what for, I just needed a test done, she said you still have to see a doctor. I wait. We are talking about the hospital....................... She comes and gets me and takes me down to the back hall and sits me on a bed , IN THE HALL. When does a doctor come see you IN THE HALL ??? He told them what I had continued to try to tell them. I didn't need admitted, it was just for a test !!!! So I wait longer for them to un-admit me... and wait. Finally someone comes to tell me the nurse was "working on it". WORKING ON WHAT ??? There was nothing to "work on" except the extra work they caused themselves. This has become a totally incompetent hospital. Oh, you thought that I was done...nope. after I finally walked out, they call me and I answer. She said I needed to come back in TO ADMITTANCE so I wouldn't get charged emergency room visit. I'm sick, struggling to breath with every step , mind you. I go back in ADMITTANCE without my paper orders anymore cause the nurse kept it , so I give my name and the long story. She has to get on the phone to find out what's going on and the AGAIN tells me I need to go....nowhere, I'm done with that run around game , where I'm taking my sick self is HOME !!!!​​

*** PoorTreatment *** I'm not sure when the Medical…read moreProfession became so un-caring and non-considerate, compassionate doctors are hard to find here. They have a policy for patients about being late or unable to attend an appointment, but the doctors are constantly running late without apologies or explanations. What I'm hearing from their policies is, their time is important and valuable and our time is not important or valuable. I will have to finish this review with the full report of our doctors visit after and if we get seen at all today. Just to be clear, we were here to check-in 20 minutes early, now they are 10 minutes late with at least calling us back from the waiting room area. Please see Updated Review after our Doctor Visit. ***UPDATE*** Unbelievable, uncaring and unfortunate, MCCH you should be ashamed to have doctors not treating patients and calling that healthcare. No Compassion, none. I understand MCCH is recording doctor patient visits on iPhone as a backup for notes and updating patients records, we've been doing that too, for years. That's the same reason we go to appointments together, to help each other remember, we also still take some hand written notes. This doctor never touched the patient, not a stethoscope to listen to her breathing or checking the feet of a type 1 diabetic, no looking in ears or throat, feeling limp nodes for irregularities. Everyone knows diabetes is an autoimmune disease, so leaving us sitting in a full waiting room most likely wasn't medically prudent. Once again i'm unhappy with MCCH selection of a representative, a patient should never be treated like this, give us our dignity back. Looking at the signs in your lobby, you already know there is a problem. Now, look inward and solve it. Most of your nurses and office staff are fantastic, I feel sorry for them taking the abuse because of the negligence of the doctors and, let's be honest it neglecting your duties as a medical professional establishment.

I'm from out of town and recently had an accident requiring hospitalization and surgery. I could…read morenot have been more fortunate than to be in Murray. The emergency room staff was kind and considerate of all my needs. My admitting physician Dr. Kelly and my surgeon Dr. Blalock were excellent. The nursing staff on the 4th floor south tower were all very kind and caring. I don't remember all their names but Meaghan, Emma, Robin, Lexi, and Jayden were outstanding. Many thanks for all the care and compassion.

Fast caring and knowledgeable. I have been there several times. They helped save my life! Thank all…read moreof you for helping me.

The only ER in Dickson worth rushing to! I have been to this ER a several times in the past few…read moreyears and my husband has been here twice. Response is immediate when needed and care by far the best. The dr's have been both knowledgeable and personable and the nurses are the best by far. Being a retired RN of 30 yrs., with 25 in nursing management , I feel I am more than adequately able to notice and recognize not only good nursing care but excellent . I am sorry for whomever judged your facility a 1 but you definitely do not deserve that! Thank you for everything.