...another great experience with Tom & the guys at the shop!…read more I had an injured banjo in need of some emergency surgery. I called up the shop on a Sunday afternoon - in the middle of my "help-me-my-banjo-is-broken!!!-panic"...and I was surprised to hear Tom himself answer the phone. I talked to him a few minutes & made an appointment to have my banjo operated on the following day. I think I was lucky to get out of the shop for just under $60. For that $60...I got new tuning pegs, a new bridge, new strings (+ a lesson on how to string it myself), the head tightened, and a few other minor adjustments. I know there are other places where I could have taken my banjo to be repaired (Homestead Pickin' Parlor, Schmitt Music, My Music Store, etc) but I felt like Nechville Music was really my only option...I knew my banjo was in good hands...and I knew I would walk away happy...and I did.. :)

Amazing sounding banjos and friendly, helpful service. I love the playing the Zeus I bought, and…read morethey've been more than helpful with any questions I've had after I bought it!

Confused, and slightly pissed off: A week before my wedding…read moreI called to ask about rentals, the person I spoke with on the phone was confident in everything I was interested in, and quoted $550 for the rental. He also mentioned that this specific store was well stocked and I didn't need to make a reservation, so I didn't. A week later (two days before my wedding), I go in person to make the actual rental. Here is where things get interesting. They told me they don't usually rent out wireless mics, I needed two of them, they also didn't have the mixing board I wanted (Model-12 with SD Card recording capabilities). Fortunately they were able to pivot and rented me some new gear that worked well, but they charged $700 for the rental, so whoever I spoke with on the phone either wasn't well informed, or didn't calculate the rental properly, either way, the additional $150 ($300 with the deposits) didn't result in customer happiness. They assured me that all of the gear was checked ahead of time, and everything was ready to be used. They also said they would throw in a couple extra XLRs Incase anything wasn't correct. This was not the case. I should have counted the XLRs because I thought I was renting 10, and there were only 9 in the package, and to top it off, 3 of them didn't work. The band had to literally drive into town and buy 4 additional XLRs. This is unacceptable, and one of the main reasons why I'm writing this review. Not to get petty, but the batteries were also dead in the wireless lav mic, and one of the four mic stands (see photo) was broken. Again, Unacceptable. Other than that, the sound was great, and the wedding was incredible. Okay, after the wedding, I go back and drop off the rental. I explain all of these issues and they say "oh sorry about that", then I ask "what can be done to protect the customer from this happening? You have rental insurance to protect the gear, but is there not any security or compensation to the customer if the gear doesn't work?" ... then they took off an additional $50, which is fine and all, but doesn't even cover the additional expenses of the 4 new XLRs or batteries I had to buy. Kind of a long story, but all in all, seems like there are some systemic things that need to be worked on, specifically in the gear checking, and customer guarantee areas.

it's always a sh1tshow going in there. the last three times, I get tired of waiting over an hour…read moreand leave. the staff pretend they don't see you and the other people waiting to check out. if you do talk to them, they're rude AF. Everyone working there lacks leadership and they are set up for failure. it is more cheaper and much quicker to order off Amazon.

We needed to purchase a tuba for my son on rather short notice due to his school instrument being…read moretaken away due to a shortage. We had planned to buy, as he's a serious student, but weren't quite ready when this emergency occurred. Keith in the low brass shop went above and beyond to meet with us and make the process easy. He spent a ton of time with my son and his teacher, trying instruments and making sure everyone was comfortable. At his urging, we ended up taking one tuba home to try for a week, to make sure it was right. Once we made the decision, Keith also went out of his way to work with my out of state father, who had decided to foot the bill and needed to work out the payment details. Prior to all that happening, my son also decided he wanted to try to learn trombone, so we rented one from Schmitt, and Keith gave him a crash course on positions on the slide. The front desk staff who arranged the rental were also extremely friendly and helpful. I was saddened to read some of the lower rated reviews here. We've always had great service at Schmitt - even back when there was a small one in Woodbury where we bought sheet music and supplies.

Absolutely incredible!! I was looking for a music stand which I couldn't find at first, but a very…read moreknowledgable employee ended up selling me a very quality stand for such a low price! (Only $40!!) I also checked out some mouthpieces in their brass shop. I believe it was Keith Hilson who helped me look at mouthpieces; very nice guy and did a great job. Schmitt music overall seems to allow the customer to be on their own in terms of shopping, but all the employees are very kind and knowledgeable, so if you need help just ask!

I got a good deal on a nice acoustic guitar that was different from all the rest I like the store…read moreit was really cool

I recently joined a ukelele club and am a total beginner. I have been using a loaner owned by the…read moreclub but I've decided to commit to learning this instrument and went in looking to make a purchase. No one approached me as I sorted through their pretty good selection looking for one with a tone I liked. But when I was ready to talk business, they were ready to help. Helped me put together a package with a gig bag, tuner, capo, etc. Wasn't cheap, but I am happy with my purchase. A fun shop with people jamming together at the front of the store. Will go back if I ever need anything else even though I live in Ham Lake.