Confused, and slightly pissed off: A week before my wedding I called to ask about rentals, the person I spoke with on the phone was confident in everything I was interested in, and quoted $550 for the rental. He also mentioned that this specific store was well stocked and I didn't need to make a reservation, so I didn't. A week later (two days before my wedding), I go in person to make the actual rental. Here is where things get interesting. They told me they don't usually rent out wireless mics, I needed two of them, they also didn't have the mixing board I wanted (Model-12 with SD Card recording capabilities). Fortunately they were able to pivot and rented me some new gear that worked well, but they charged $700 for the rental, so whoever I spoke with on the phone either wasn't well informed, or didn't calculate the rental properly, either way, the additional $150 ($300 with the deposits) didn't result in customer happiness. They assured me that all of the gear was checked ahead of time, and everything was ready to be used. They also said they would throw in a couple extra XLRs Incase anything wasn't correct. This was not the case. I should have counted the XLRs because I thought I was renting 10, and there were only 9 in the package, and to top it off, 3 of them didn't work. The band had to literally drive into town and buy 4 additional XLRs. This is unacceptable, and one of the main reasons why I'm writing this review. Not to get petty, but the batteries were also dead in the wireless lav mic, and one of the four mic stands (see photo) was broken. Again, Unacceptable. Other than that, the sound was great, and the wedding was incredible. Okay, after the wedding, I go back and drop off the rental. I explain all of these issues and they say "oh sorry about that", then I ask "what can be done to protect the customer from this happening? You have rental insurance to protect the gear, but is there not any security or compensation to the customer if the gear doesn't work?" ... then they took off an additional $50, which is fine and all, but doesn't even cover the additional expenses of the 4 new XLRs or batteries I had to buy. Kind of a long story, but all in all, seems like there are some systemic things that need to be worked on, specifically in the gear checking, and customer guarantee areas. read more

it's always a sh1tshow going in there. the last three times, I get tired of waiting over an hour and leave. the staff pretend they don't see you and the other people waiting to check out. if you do talk to them, they're rude AF. Everyone working there lacks leadership and they are set up for failure. it is more cheaper and much quicker to order off Amazon. read more

Eric in Pro Audio was great. No BS, lead me to exactly what I was looking for. I've been to this location many times but I was very impressed with his knowledge and helpfulness. read more

Staff were super friendly and helpful. This location gets busy, fast. Spacious location with many areas you can spend large amounts of time. If you can't find what you're looking for, the online store has a lot to offer. They typically have multiple of most of what you're looking for. Other services are offered here outside of sale. of instruments. There is a large vinyl section that offers classics and modern vinyls. read more

Place is super understaffed so I do feel somewhat bad for the employees. That being said the guy who helped me was a pretty big jerk and it felt like he was frustrated that he had to help me. read more

We were looking for an inexpensive acoustic guitar to play while visiting family as our instruments cost too much to check as baggage. Jonathan was very helpful and the store had at least a dozen options in our price range. We walked out happy with a clearance guitar that we will enjoy here and ship home. Thanks! read more

Great place with a great staff. They help when you need help and leave you alone when you want to play and think. I bought 2 guitars this last year there and had a problem with one of them. They took care of the issue immediately. I'll always by my guitars at Guitar Center. read more

Very restrictive return policy. I was a week past their window (which I didn't expect it to be so short for a chain like this) and there was no options even though the item hasn't been used and was in the original packaging. It was an easy item to simply put back on the shelf. read more

This is a follow-up to my previous post on 11/16/2020 regarding Guitar Center After sending an email to GC's corporate office, Ryan reached-out to me. He seemed genuinely sorry for what had happened, admitted they probably couldn't totally make-up for it, but he wanted to turn this into a positive experience. We talked for a bit and I was able to get a sense of what he could do for me. Given some time to think about it, I proposed a remedy that would get me excited about the outcome, which involved an upgrade and guitar strap. He took that and proposed back an equal offer that made me satisfied with the outcome, and all-in-all I ended-up with a better guitar I am really happy to own (I returned the Epiphone). Bottom-line: It seems to always boil down to people and there are turds in every organization as well as champions. THANK YOU RYAN for being a champion and stepping-up for me and for Guitar Center. read more

Good workers! Put extra care into re-stringing the guitar and was super chill!! Long haired guy - felt like I need to come back!'

I went into this Guitar center mainly to look for a bass guitar. I hadn't planned on buying one but I found one I really liked. However not a single worker in the store asked if I was doing okay or greeted me. So I couldn't get my questions answered about the bass. So I left and they lost out on a sale. Very disappointing. read more

They sale used items as new. I was in town on business and made a purchase. Got back to the hotel and things were missing. Not able to get back to the store, so congrats, guys! read more

Friendly staff at this store, but they completely false advertised and wasted half of a day for me. They had a Pearl drum set on "clearance" for $300 off the original price. Right on the advertisement in the store, it said, "830 series hardware pack included" and "Also includes Demonator pedal." I bought the set, got it home, unpacked it, and there was no hardware or Demonator pedal. When I called the store, they said, "Oh yeah, our mistake. That set doesn't come with any hardware." Hardware costs $300. So not only was it not a deal, but it was false advertising. I could have gone ballistic, but instead I just returned everything. Don't waste your time with this place. Go to a non-chain specialty store. read more

The staff is all awesome, must be the criteria for their hiring process. Everyone is super friendly, eager to help out. They stand behind everything they sell. My son and me frequently stop by, and have purchased many items. Their new location in Bloomington is pretty large as well. Keep rockin guys. read more

Today was my first visit to Guitar Center in Bloomington, MN. I went in looking for a bass for my son. I waited about 30 minutes and not one employee asked my if I needed anything. I tried to stop a couple, but they just kept going. Luckily one of the customers shared some of their expertise with me. I picked out an instrument and took it to the counter. After I payed for the bass I was told there wasn't a box for it. I told him it was a gift and I needed a box. I feel that was reasonable considering I paid for a new instrument. They seem very eager to ring you up and shuffle you along. Next time, I will buy from amazon or a local music store. That is the first and last $300.00 I will spend at Guitar Center. read more