Simply called to ask if they could take me as a walk in tonight and the lady cut me off and said we…read moredon't do walk ins. They are categorized as a walk in urgent care on google maps.

Kadlec express care is appointment only. I did mine online. I was seen right away. The nurse…read morepractitioner was great as was the receptionist. They don't accept cash though, so bring a debit or credit card.

Honestly wasn't expecting much from them, but I got to say, they were terrible. They misdiagnosed…read moremy boyfriend, threw medication at him, and no matter how many times we tried explaining his symptoms and the severity of them, they didn't listen. They just said he had a virus and gave him medicine obviously did nothing. Later on, we ended up going to Health First on road 68 in Pasco and they thankfully found out what was actually wrong... he had walking pneumonia.

Very efficient and kind staff, receptionists, nursing , and providers. I have always been pleased…read morewith care.

Front desk said I was next, 9 patients were seen, waited an hour +…read more They shouldn't be called an Urgent Care...

My boyfriend had "walking" pneumonia for 2 weeks untreated, he was also misdiagnosed by two other…read moreurgent cares. This was the only location that actually gave him the care he needed. The nurse practitioner (Zach) that we saw got him X-rays and everything he needed. Zach is the best nurse practitioner there, I highly recommend calling beforehand to see if he's there, so he can see you!

I slammed my finger in the car door. I was bleeding profusely, but was next door to the Urgent care…read moreso my wife drove over there. When I went in they told me I had to have an appointment that they were understaffed. Well after I passed out they changed their story. I was there for about 45 minutes and was moved through the hallway to x-ray, and there was no one there. This is ridiculous and not a very good service to the community.

Even they have bad reviews we had a good service, just the waiting for a no busy day was longer…read morethat we thought since they were only 2 people before us, we guess there were only one doctor and one nurse helping people.

Walked in to be seen and as soon as I got in the door, the reception said that there were no…read moreDoctors or nurses working.

I thought Zach McNair was a knowledgeable PA who took the time to listen and describe his medical…read morediagnosis. I recommend requesting him if you come here.

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

Dr. is good. Long wait on exam room. 18 to 20 ahead of you when you call for anything. Still…read morewaiting for a return call from a nurse 3 days.

Treat people extremely unimportant. Decided you don't need to see a specialist even after their…read moreemergency room said to get in to a specialist as soon as possible! Had colony cancer and they graft me off. They think they know better than other Doctors who are specialists. Nurses entering things in charts untrue! If I had stayed here I would have died of cancer. Find a better place for your own welfare,

I'm writing this for my 88 year old mother. The care was great, but it's the billing that is…read morehorrible. My mother paid the bill right away and has received the same bill 3 more times. She has gone down all 3 times to explain that she already paid it and nothing changes.

Review for Best Med Urgent Care…read more I rarely leave reviews, but our recent experience at Best Med was disappointing enough that I felt it should be shared. We called ahead at 6:15 p.m. to ask if they were busy, knowing they closed at 7. The person on the phone said they were very busy and it would depend on how many more people arrived before us. We asked if there was a way to reserve a spot or check in online, and were told no it's first come, first served. I was in excruciating pain from a kidney stone, so we drove straight there and arrived within five minutes. The parking lot was nearly empty, just a couple of employees outside smoking. When I walked in, the receptionist said, "Sorry, we're not taking any more patients this evening," claiming two more patients had just walked in. Yet, the waiting room was completely empty, and there was no indication that the clinic was too full to help. To make matters more confusing, the front of the building has a sign saying you can check in online. I asked why this wasn't mentioned when we called, and in fact, we were told the opposite that they did not do that and so why advertise it on the building of all places?. The entire interaction felt dismissive and unhelpful, especially in the context of someone clearly in visible pain. If they were done seeing patients for the night, they should've just said so upfront it would've saved us time, frustration, and unnecessary discomfort. I hope they consider improving their communication and patient care process. Transparency and empathy go a long way in healthcare

On October 6, 2025, I picked up my mother and found she was crashing from low sugar. Urgent care on…read moregage was the closest facility. I rushed her in there and asked them to test her sugar, as I did not have anything with me. They told me they don't carry those supplies, and could not help me. Go to the emergency room. What?! I then asked aren't they an urgent care, and they said yes, but, there were 2 people before me...seriously? An 80 yr-old is having an insulin issue and you are sending her away. Unacceptable! I will never step foot in another best med facility. And I will continue spreading this info.

Maybe after your staff is better trained and staff realizes this is urgent care not a 9 to 5…read moreappointment only clinic since sign gives specific hours If service. don't tell coming in patients sorry no more patients being seen with 2 patients in waiting room and told to try North Richland or kennewick urgent care. I worked in the medical field 40 yrs and if treated patient in manner we were treated I would have been reprimanded and second time fired. Hope your staff realizes patients are your bread and butter.