I thought Zach McNair was a knowledgeable PA who took the time to listen and describe his medical…read morediagnosis. I recommend requesting him if you come here.

Walked in to be seen and as soon as I got in the door, the reception said that there were no…read moreDoctors or nurses working.

The wait was a little ridiculous there were only two other people in the waiting room and I sat…read morethere almost two hours, but they got results of my tests super fast and were super nice, the front desk lady (Leah I think was her name) was super super nice.

I highly do not recommend going to this Urgent Care Clinic. I was prescribed a high dose medication…read moreand almost landed in the ER because they were not thorough enough to check what else I was taking. The prescription was written out on additional piece of paper. The name on my prescription bottle doesn't match the providers listed on their website which I thought was weird. Felt horrible for 3 days. Blood pressure through the roof. I will never go back. Hopefully nobody else experiences this.

My husband and I had an exceptional experience at Kadlec Medical Center this week. From the moment…read morewe arrived, we were impressed by the outstanding level of care, kindness, and professionalism shown to us. We arrived ahead of schedule, as we always do, and they were able to take my husband in right away. When he came out of his appointment, he was genuinely happy and relieved. He told me, "The representative from the pacemaker company was so friendly and personable and immediately put me at ease. The MRI technician was very kind and even asked if I would like to listen to music during the MRI. The gentleman who escorted me to the imaging department could tell I was nervous and did everything he could to reassure me. Three wonderful men treated me like I truly mattered." We desperately needed a positive experience with a local hospital, and Kadlec provided exactly that. Compassionate care makes such a difference--especially when a patient is already anxious--and this team went above and beyond. We highly recommend Kadlec Medical Center. The drive from Walla Walla is absolutely worthwhile. Thank you to the entire Kadlec team for your exceptional care, compassion, and professionalism!

Odd review.... Emergency Room, Father got the flu having COPD got mild pneumonia. Waiting in the ER…read morelobby got a Milky Way (I believe $2.75) the vending machine rips you off. Gave it a $5 bill, got 2 $1 coins in change (Pictured). This is a class action lawsuit waiting to happen.

I slammed my finger in the car door. I was bleeding profusely, but was next door to the Urgent care…read moreso my wife drove over there. When I went in they told me I had to have an appointment that they were understaffed. Well after I passed out they changed their story. I was there for about 45 minutes and was moved through the hallway to x-ray, and there was no one there. This is ridiculous and not a very good service to the community.

Even they have bad reviews we had a good service, just the waiting for a no busy day was longer…read morethat we thought since they were only 2 people before us, we guess there were only one doctor and one nurse helping people.

Took a family member here for urgent care, staff was kind and caring. We got in quickly. They even…read morelet me go in with my elderly brother, I figuted they would make me wait outside. Dr was kind and compassionate. They sent us onto the ER.

I do not like coming to this place, the only complaint i have is that you wait here for a long,…read morelong time compared to others urgent care. I never learn, I keep on coming here and wasting my day here. You ask how long it gonna be and they say a little bit and you end up being here all morning or at least a couple of hours. I have been here for about 3 hours today, for my daughters stomach ache. If you do not have anything to do for the day, this is the place to come. If you do have something to do for the day, you better clear out your schedule. The staff is really friendly and doctors.

Review for Best Med Urgent Care…read more I rarely leave reviews, but our recent experience at Best Med was disappointing enough that I felt it should be shared. We called ahead at 6:15 p.m. to ask if they were busy, knowing they closed at 7. The person on the phone said they were very busy and it would depend on how many more people arrived before us. We asked if there was a way to reserve a spot or check in online, and were told no it's first come, first served. I was in excruciating pain from a kidney stone, so we drove straight there and arrived within five minutes. The parking lot was nearly empty, just a couple of employees outside smoking. When I walked in, the receptionist said, "Sorry, we're not taking any more patients this evening," claiming two more patients had just walked in. Yet, the waiting room was completely empty, and there was no indication that the clinic was too full to help. To make matters more confusing, the front of the building has a sign saying you can check in online. I asked why this wasn't mentioned when we called, and in fact, we were told the opposite that they did not do that and so why advertise it on the building of all places?. The entire interaction felt dismissive and unhelpful, especially in the context of someone clearly in visible pain. If they were done seeing patients for the night, they should've just said so upfront it would've saved us time, frustration, and unnecessary discomfort. I hope they consider improving their communication and patient care process. Transparency and empathy go a long way in healthcare

I'm writing this for my 88 year old mother. The care was great, but it's the billing that is…read morehorrible. My mother paid the bill right away and has received the same bill 3 more times. She has gone down all 3 times to explain that she already paid it and nothing changes.

Honestly wasn't expecting much from them, but I got to say, they were terrible. They misdiagnosed…read moremy boyfriend, threw medication at him, and no matter how many times we tried explaining his symptoms and the severity of them, they didn't listen. They just said he had a virus and gave him medicine obviously did nothing. Later on, we ended up going to Health First on road 68 in Pasco and they thankfully found out what was actually wrong... he had walking pneumonia.

Very efficient and kind staff, receptionists, nursing , and providers. I have always been pleased…read morewith care.

Came in for a small laceration on my foot that would not stop bleeding last minute late at night…read more The support staff, nurse, and doctor were all so very kind and thorough during and after my procedure. I felt taken care of and not rushed, overall the most less stressed felt visit than any other urgent care I've been to. You guys rock! :) Thank you!!

As a parent, you know your child best. and compassion…read more My daughter was diagnosed with an infection and received the medication she needed, which I'm thankful for. However, our experience at Kadlec on 395 was very disappointing. Nurse Jazmin and another nurse were extremely rude, and Dr. Dominic Nicacio was also unfriendly and barely acknowledged us. I understand urgent care can be busy, but a simple greeting or a little communication would have made a big difference. The only person who was kind and respectful was Nurse Eneyda, and I truly appreciate her. We bring our children to urgent care because they need help, not to feel dismissed or mistreated. Unfortunately, based on our experience, I would not recommend this urgent care.