I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

RECOMMENDED: Enterprise Rent-a-Car on W. Zemke Blvd. has always treated me well. I have rented…read morethere multiple times during my trips outside the country (conveniently located next to Chicago O'Hare Airport with connecting terminal trains). Best of all, they never cheat me by giving me a lower quality vehicle than the one that I paid for. As a bad example, some other rental places will provide you with a Compact car even though you booked an Intermediate/Standard car. This location does not do that! This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????

Routes is a great place to rent with wonderful prices! Some people just don't read, so they leave…read morebad review....IF YOU READ THE TERMS OR IMPORTANT POLICY INFORMATION YOU WILL BE FINE and you will save money, just come with your insurance , a major credit card and your round trip tickets....

Joss helped out today he was great ! Attentive and…read morecourteous! Highly recommend this place as their prices are reasonable as well ! Thank you Joss and Routes !

Hands down the best rental car experience I've ever had at O'Hare. The Alamo team was phenomenal…read morefrom start to finish. Everything was quick, easy, and genuinely pleasant--which is not something I normally expect when renting a car at a busy airport. A huge shoutout to Tommy, Eric, Austin, and Cesar. Every one of them was friendly, professional, helpful, and went out of their way to make the experience seamless. Their customer service really stood out. These guys are the case study in customer service and professionalism. I've rented plenty of cars while traveling, and this Alamo location set a new standard. I'll absolutely be using them again the next time I'm flying through Chicago. Highly recommend!

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

This is my first time renting from this location. I walked up to the board to see that it just said…read morepresident's circle and not a slot number like I'm used to. I've never had that before so I walked back into the counter area to inquire. It was early morning so there was only one associate available. She was very swift and friendly with the line of 6 and explained to us how the president's circle worked. Super neat to be able to choose our own rental option! Car was new and clean (minus the two random water/Gatorade bottles that rolled out from under the driver's seat during our pit stop. No biggie!). Seamless checkout and check-in. Received our digital receipt later that afternoon. Easy peasy!

Hertz, in general, is fine. The customer service at this specific location (Hertz), is total…read moregarbage. The guy at the counter inside the garage, was a total A-hole. Big Caucasian guy, about 250lbs, really short hair, tattoos all over both of his arms, totally visible flakes on his hair. No "hi," no "hello, I'll be with you in a minute," no "sorry for the wait," no nothing. If the guy was having a bad day, well, don't take it out on the customers. The rude dude clearly didn't want to be there, and wasn't willing to listen to anything the customers had to say/ask. It's sad to know that people from outside of Chicago arrives at O'Hare and this guy is one of the first people that they have interact with, because these people will think "wow, Chicagoans suck!"

Make sure you take a video of the whole entire car before you leave the lot with the FLASH ON. They…read moreWILL attempt to charge you for damages not caused by you. First car rental that makes renting a car a hassle. Protect yourself! The staff does not take customer concerns seriously, tries to blow you off in a friendly manner of course. Jan please message me directly. Your business profile does not provide a message option.

1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight…read morelanded 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM -- 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away -- I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal -- every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs -- we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this -- they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name -- not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally.

I believe this place is now referred to as the Multi-Modal Facility or MMF. I was staying at a…read morenearby hotel. So from O'Hare Airport, I could just take a free tram ride on the ATS (Airport Transit System) to get here and walk over. This place looked really big, clean, and modern. From here, you can either go to your car in the economy lot, pick up your rental car, catch a bus, or ride on the Metra train. Very convenient to have almost every ground transportation option centralized.

To get to the rental car garage from the airport terminals, you must take the train. Once off the…read moretrain the directions are very good to find which level the car is located based on the company you rent from. The garage has adequate lighting and the cars are all located by overhead number system. entering and exiting the garage is pretty simple too with good signage. It does take about 30 minutes walking time from the airline gates to the garage and visa versa upon return.

Very efficient. We had a brand new Nissan. perfect size for…read moreour trip. Quick service coming back and a decent shuttle to the airport. (location is a bit away from the airport)

I rented a vehicle and I got their gas package and I drove to Mt. Carroll and it was approximately…read more450 miles round trip. When I booked the car I was not properly explained their gas package. I thought they would top it off and and charge me $3.99 a gallon for what the amount was needed to fill the tank. This was mine and my husband's understanding of the explanation we got. Instead we charged $65 for a full tank of gas. I called and spoke to Steve on the phone and he said I should have only put in the amount of gas needed to get back. I was driving over 225 miles back to Chicago from a rural area and had no choice for my safety to fill the tank. So I returned it with a 3/4's tank and the guy Steve said he has no way of telling how much gas is in the vehicle. Look at the gas gauge. It's not rocket science!!! It's a 3/4's of a tank. I was being nice by asking for him to return half of it and he said they would not. This is insane and unacceptable to me. They lost a customer. I will never ever rent a car from them again.

CHECK YOUR CONTRACTOR FOR THE FUEL SURCHARGE. I denied it and they still put it on my contract that…read moreI accepted it. Since I signed it they said it was a valid charge. After arguing for 20 mins they refunded me. Budget trying to get shifty and charge numerous customers for this hoping no one would notice. CHECK YOUR CONTRACT!!! This pic was when I dropped off and they didn't even ask if I fuel but I told them anyways that I did. Not cool budget. Read the other reviews.

I don't know what people expect out of a car rental agency. I suspect that traveling just makes…read morefor irritability. But I got a good rate thanks to Costco. The airport has a lengthy but easy way to get to the car rental desk. The car check out personnel themselves were friendly. I had very little wait to get into the actual car itself. And the car we had was nice, clean, and got the job done.