I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for a price of a mini sedan. It was great. Mimi did a great service and went above and beyond. read more

Enterprise Rent-A-Car - Car Rental Near Me - Schiller Park, Illinois

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My confirmation number for my reservation was 1890871859 I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either. read more

Enterprise Rent-A-Car - Car Rental Near Me - Schiller Park, Illinois

After a headache with two enterprise locations, i dont regret the annoyance i went thru by coming here. Last weekend i flew into Chicago from LA for my friends wedding. I initially reserved a audi (or other premium) at Ohare enterprise. After landing and waiting in the line there, we were told to go to enterprise on dempster. We had to uber there, and oh man. It just got more annoying from there. The workers were so rude to us, and even told us to "move" . They said they dont have anything except a corolla for me. They never held a premium car for me. I told them to check other enterprises, and the guy apparently said he did. They had nothing (BS). I told him i wasnt leaving until i get the car i paid for. So he called another guy at a different location, and he said he had the car there. They didn't offer to pay for our uber even though they caused such a problem. Im concluding this huge review by thanking Dzo ( sorry if misspelled) and Emmanuel. Omg guys. It was a miracle coming over to you. They immediately got onto our rental car, Emmanuel got it cleaned, and we were taken care of by Dzo. Amazing men and amazing customer service. I promise, my next trip im coming back to your location. Thank you, gentlemen!!! read more

Charged for a toll at a date and time when the vehicle was not even in the same state as the toll charge. Customer no service brushed me off and told me to go find proof myself. pursuing a complaint with the Illinois Attorney general's office read more

On November 21st I had reservations for a premium luxury car at the Schiller Park, Illinois location. A day before my arrival I received an unusual phone call from a not so friendly female from the pickup location stating that they may not have any vehicles for for Mr reservation. I found that odd. On the pickup day the location ononly had one person on duty and I was give a Toyota Carrola. I would not recommend to use this location. Very unreliable. The only good and outstanding person was Emmanuel Soto who was extremely friendly and helpful. read more

Great customer service. Very smooth pick up and drop off. Very helpful when calling about questions

My car was stolen and the insurance company setup a reservation with Enterprise. I called this location and asked if they had any AWD sedans available since we were expecting a foot of snow - my wife has to drive 30 miles each way for work. The individual I spoke to said they do not carry any AWD sedans and I would have to pay an extra $20 a day for an SUV since my insurance only covers $30 a day. I called Hertz in Stone Park and they were very helpful. They told me since they do not have any AWD sedans available they would upgrade me to an AWD SUV free of charge. Hertz clearly cares about their customers. I will never go through Enterprise again. They suck. read more

Waited over 1/2 hour to return a vehicle. The guy came to check out the return and really didn't know why I was there. The place seemed disorganized. I was a little stunned that the drawers were open, a tablet on the counter and no one there for quite some time with the phone ringing off the hook and 3 people waiting in the lobby......... Other than that, there were a few other minor issues.... I'll probably stick closer to home when getting a rental. read more

Enterprise Rent-A-Car - Entry - Car Rental Near Me - Schiller Park, Illinois

Great people working there. Very friendly and helpful. They didn't have the car i reserved so i got a free upgrade to a great car and even got a discount. They picked me up fast and even dropped me off at home after the rental. I really like this place and am renting cars from here from now on. read more

Enterprise Rent-A-Car - Lovely Upgrade! - Car Rental Near Me - Schiller Park, Illinois

I never met Erica and Sebastian before today but really felt they are top notch! Thanks

Nothing less than a great experience with Enterprise. my personal car was in a crash. State Farm Insurance authorized enterprise is my car rental. I was able to rent a car for a trip in Chicago, then rent another car in Arizona where I live. The collision shop extended my repair an additional 14 days so I got a third rental car from Enterprise. First two cars we great with the exception of wipers needing replacement. My second rental, a Ford pick up, got a flat tire that I changed myself. The third car was a smaller car that's great on gas. I could have gone in and exchange cars at any time but was happy so I didn't. The people I dealt with we're excellent customer service and would recommend Enterprise again. read more

Wow so very close to O'Hare but without the O'Hare airport premium rates! I rented a car from here for two weeks. The staff was very nice. When I needed a car, they picked me up at my office. When I was done with the car, the dropped me back off at my office. Pretty smooth. The office is no frills but it is clean with adequate seating. read more

I was stuck for 6 hrs in middle of nowhere in Wisconsin without food or water even though I bought "24/7" roadside service. After an hour on hold, I was told to find my own way back and I ubered. Now these guys tell me that they won't even refund my Uber. What kind of service is this?! read more

This is by far the worst rental experience I've had in my life. First, the manager there tried to talk me into taking the car I did not want, while telling me the car I requested it was not available. Turns out the car I requested was available. The car was so filthy, I found catchup packets cigarette ashes and marijuana residue all over the car. Hey enterprise, us brown people deserve clean cars also. read more

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Donato is great! We were a little late to pick up and he was more than happy to help my dad and I. He went out of his way to show us cool features of the car and even took the time to tell us some fun things to do while we're out here. Great job Donato! read more

First of all, It was my mistake to trust hotwire.Com , our flight arrived at O'hare Airport letter bit late. It was snowing, I was surprised when the Enterprise Agent told me my reservation was not made to his office. So I had to take the CTA to downtown Chicago. I walked for four miles from the CTA to the dealer. When I arrived there the agent told me we are sold out, what? So he told me to come back after 5pm, what is this? So a whole day gone, just commuting to the dealer office. My reservation was 9days for $295 but the agent charged me $355 for 8 days, why? I am satisfied Again it was my fault to trust www.hotwire.Com read more

Very poor attitude. Having rented from enterprise hundreds of times over the years, I have to say, this was one of the worst experiences in one. The shabby low-rent strip mall location, on the WRONG side of town has you triple checking your door locks and reconsidering that bullet proof vest purchase you passed up. The store was EMPTY (have never seen that before at an Enterprise). Empty except for a pudgy little guy in the far back who eventually surfaced behind the counter and a huge homeless looking person with missing teeth (lot attendant? Dealer?) he was actually quite nice and friendly to me, but slightly scary, on the customer side of the counter. The agent, Winston?, exhibited a pissy attitude from the start and flopped between arrogant attitude and inability. I, of course, reflected a pissy, entitled yelper attitude right back. Didn't help for some reason. They have an absurd $300 deposit policy! And they are militant about it. I made the poor assumption when booking (never told anything to the contrary) that all of the other times I'd rented from Enterprise would be a guide to the deposit requirement on this one. I take the blame for not investigating this further before jumping on a 2,000 mile flight. In my defense, two confirmatory phone calls to the location dumped me into a St Louis, MO call center, so I gave up trying to reach the physical location. Still, they have the right to have whatever policy they think is best for them, I would just ask for better communication to customers when deviating from the typical. One extra star since they agreed to take $3 less than the enormous deposit requirement due to my credit card being nearly maxed out by Fox rental car earlier that same day. This agreement took 20 minutes and a phone call to the "manager" who wasn't in the store at the time. The location smelled like 5 day old Chinese food and made me second guess my choice to skip nearby O'hare for the lower price. Strange vibe, with a... "we're doing YOU a favor by taking your money" kind of tone. Wait - not kind of, he actually said he's doing me a big favor!! The car had chewing gum stuck to the floor, smelled of camel cigarettes, was filthy and obviously not washed for weeks. There was a strange substance stain on the back seat and the trunk had a wet carpet floor. First thing that happened as I pulled away, the check engine light popped on before the first turnpike. I'm sure Enterprise spends millions on creating a brand with consistency that customers can count on, but this time, they missed the mark. The agent could have turned this thing around several times and been the hero. Instead, he either adopts the "us versus them" thinking that infects so many of us when dealing with the god awful public, or he lacks the confidence of authority to take charge in absence of a leader onsite. Based on his comment as I departed I'm afraid it's the former. Thankfully, it's not a system wide departure from the corporate culture that brings me back to them every few days. read more

This office is so much nicer and cheaper than the airport location! It is less than 10 minutes from O'Hare and the outrageous airport fees and taxes do not exist here. Bear in mind you will need to get a taxi cab to and from the airport but the combined fares are minimal compared to all the charges you get hit with at the airport location. The staff is professional, helpful, efficient and NICE. No excuses, just action...all to help the customer. This was not the case at the airport location. There was a mixup (both our fault) where a female manager kept saying that she "had 1,000 vehicles coming in and out" that day. All I cared about was my situation and how to solve it. She walked away from me before the situation was resolved. A nice employee called me a cab to take me to the Schiller Park location. I am so grateful I ended up at the Enterprise Schiller Park location. It is worth the extra half hour to come here because you will save a LOT of $$ and you will be helped by people who are truly glad to work with you! read more

Our flight was late, but the agent stayed past closing time to allow us the opportunity to pick up our van. Overall, they were courteous and helpful, and promptly returned me to my hotel nearby after the rental was over. read more

My experience with Enterprise was in Chicago, IL. I am giving 3 starts for a good car that we got and for a friendly personal! My only concern was the price we payed 270$ for 3 days! I understand that there are additional charge for people under 25 but i did have a California ID so i got charged from my Credit Card a bit more because of that. My advice use the online renting with Enterprise cause it's cheaper when you go to their office they charge you more! I tried to do that a night before but I was having troubles with pre-ordering that's why i stop by their office hoping will be the same price! read more

The toll fees are a total scam! Seems there is now way for out of state people using rental cars not to get scammed. The rental company wants you yo use their 10 dollar a day service. I only needed tolls one day. When I tried doing dire toy it did not work because I listed the Toyota Corolla as a passenger vehicle. According to the Chicago toll roads it and all rental cars are trucks. No way to know this as I was not informed of this at rental counter. This then frees the rental company to charge 30 dollars in admin fees on a 9 dollar toll. read more

Enterprise is not cleaning their cars thoroughly! Passenger seat was obviously stained, the car was also obviously not vacuumed (finding crumbs in the backseat cushions, and I found a wrapper in the seat buckle pouch. You would think they would be extra thorough with their cleaning (with COVID), but no! It's just not acceptable for them to be getting LAZY with cleaning. I rent cars often, and this is the 2nd time in a row I've gotten a subpar clean rental car from Enterprise, next rental I'm going with Hertz. read more

After getting in a horrific car crash and dealing with the stress that comes along with it. It was so refreshing to step into Enterprise and be delighted with my experience. I came on a Sunday with mom because they were one of the few enterprises that are open late. Everyone was more than helpful and ensure to help me out as much as possible. Thank you, and keep doing a great job! read more

One thing you have to watch out is the auto insurance. They are $16 to $20 a day. Even if you tell them you don't want it, they may still circle it in the contract for you to sign. Or, they don't circle anyplace and let you look at the fine print and hope that you would cycle the place where it says you want to buy insurance. Enterprise is very bad on this, especially in Las Vegas. They push very hard and con you to take the insurance. Watch Out for Enterprise. We rented a car for 10 days in Vegas. We told the agent that we didn't want any coverage, including collision. Usually they would cycle the box for us to initial. Now some Enterprise Car agent may not do it. They let us look at the fine print and cycle yourselves. I cycled the wrong box. Thy agent knew that we did not want any coverage,but still entered it in the computer system. It is unethical. Enterprise push very hard on it because it is a money maker and I think the agent who sell them may get a commission. Think twice before you accept the collision Damage Waiver (CDW). You may not need to buy it at Enterprise. Normally if you have auto insurance full coverage on you own car, it will cover the rental car. Most credit cards will cover the deductible and whatever your insurance company do not cover. I have a special CHASE Sapphire credit and it even covers the CDW or collision Waiver. If my rental car hit a brick wall, they 'll fix the rental car. I don't even have to report it to my insurance company. read more

If I can give this place and the one on Trans World (which is where I got my rental from but now they're closed down, go figure) a big fat fucking zero I would. First of all if you have to rent from them TAKE PICTURES OF THE CAR BEFORE AND ESPECIALLY AFTER YOU DROP IT OFF TO THEM!!! They are trying to scam you!!!! I had gotten into a car accident in February and went through my insurance to fix. I brought it to the location at Trans World and was told they work with Enterprise and will give me a rental. I had the rental for less than a week. I brought it back no problem and full tank of gas. They inspected the car and said everything was fine on the car and gave me back my car that was in the shop. Fast forward almost TWO MONTHS later, they had the audacity to call me (from an unknown number at that, sketchy already) and tell me there's a claim on me for damage to the car (which they later said is a RUBBER scratch to the fender. Rubber are black marks that are very visible so you're trying to tell me you didn't see it when I returned the car!!??? And where does one hit rubber to get on the car?) How the hell is that possible to tell someone after inspecting the car and telling them that they're good to go, then call damn near two months later to try and charge them money for a damage they didn't do? How do I know the guy who moved the car didn't scratch it? So much can happen in two months. They're so full of crap. They even called me twice for follow-up and NEVER EVER did they tell me there was problems with the car. At this point I'm so livid and was already on the phone with my lawyer. Then when I called the Trans World location to confirm if it's true, they're closed down. I called the one on river road and a guy name Mark tells me someone will call me in 15-20 minutes. Hour and a half goes by, nobody calls. I called back twice and told Mark they need to call me before 11 because I have work. They call me at 11:30. Then I spoke to Zack, who has no idea what's going on and has the audacity to raise HIS voice at me after I went off on him. Yes I know it's not his fault but you work for a company that pulls BS on customer like this so deal with it, I'm sure I'm not the first customer to get mad and won't be the last. I work for customer service for 10+ years and I would never yell back at an angry customer for something the company did wrong. Then he tells me that they let me leave without fully inspecting the vehicle. Funny, he loudly tells me not to be loud with him because he know nothing of this case but all of a sudden he knows for a fact they didn't inspect the car before I left. Again, a load of crap because I was finishing up the remaining paperwork while the man went to inspect it. It wasn't until I used the L word did all of a sudden they will try to see if it can be resolved within the company because proper steps weren't taken on their part. Uh...duh!!! Then after that I apologized for yelling at him but for him to see where I was coming from as a customer. I will never rent from this place ever again. I would rather pay double than give these people a penny. I would rather bus it than rent from these money hungry thirsty ass POS. I'm even thinking about switching my insurance (Progressive whom I've been with for 8 years) just because they fuck with them. That's how much I hate them. read more

The staff was slow. They took an hour to finish processing an online rental. They took over 90 minutes the next day to add a driver. they pulled up the wrong contract. They entered the incorrect corporate code at the time of rental and then stuck me with the go-around with their billing and collection agencies! Never renting from them again. Oh and staff was rude when I called them to fix the billing issue read more

I rent a lot. Staff is moved around to different locations periodically so your experience could change, depending. However, this location is laid back, friendly, flexible. They try to work with you on pricing, etc. The airport can be cheaper even with higher tax, you have to check all convenient locations. Dan is the current manager, he's very nice and easy to deal with. Call for pick up before you are ready (all locations). read more

I have 3 other locations closer to me but I reserve my cars at this location. They are professional and patient with everyone no matter how busy they are. The vehicles are always clean and I love that I can drop the car off on Sunday because of the drop box for the keys. read more

The staff was very pleasant and accommodating. Price was excellent and the car was as promised.

Worst rental place ever!!! Unfriendly, unhelpful associates!! And a total lie that Enterprise will pick you up and take you back!! Don't rent from them if you are flying into Ohare airport! Filthy interior car, no way to clean off snow and ice from car, unless you have time to run and find a scraper! which should be provided considering it is winter and a basic necessity!! It took 45 minutes for them to complete the process, and i was the 1st person in!! read more

I will never, ever rent a vehicle from Enterprise again. Was charged 80 dollars in administrative fees for four tolls that added up to less than 5 dollars. Pathetic! read more

I made my ressie the day before before pick up. When I called they said to call 30 minutes before pick up. I called and they said it would be more like 45 minutes. They actually did come in around 30 minutes. Checking in was smooth. Drop off was even better. I think I had checked out within 15 minutes. I will definalty use enterprise again when rental car is needed. They guys were nice and personable. read more

I rent cars from this location frequently. It is more economical to take a Schiller Park taxi to this location from the airport and back than picking up at the airport location. Also the people who work here are fantastic. Very friendly, knowledgeable and provide great service. When I left my Ipass in the car they saved it for months, although I did not tell them because I didn't realize it until I returned to Chicago. And they had it. I rent cars around the US and I do love this location. read more

Price seemed a little higher than what I have paid for in the past...but the O'Hare Enterprise was out of cars two months prior to the pick-up...crazy! So I was referred to this one being the closest. Cab ride from O'Hare to here cost $17&some change...and going back was like $5 less (something about the city tax structure). My pick-up was scheduled for 12:noon but I was there at 8:00am due to the flight and they had my car ready for pick-up...even go a free upgrade for economy to a Chevy Malibu. Clean car, good condition. The two gentleman working were nice and accommodating. Nothing bad to say except that the car (I felt) was about $20 per day too much... read more

I rent cars all over the country on a regular basis, and the team at this location goes above and beyond to make pick up and drop off an easy, non-stressful transaction. The car was clean, the staff very courteous and professional. Overall, a great experience, I would highly recommend using this location. read more

I had a one day rental this weekend, and my experience with Schiller Park Enterprise Rent-A-Car was quite smooth. I went in, went up to the counter, signed the paperwork, and got the car I needed. Would definitely recommend this Enterprise to folks! The place only loses a star because it closes at noon on Saturday and is not open at all on Sunday. This presents a problem when you don't need the car past Saturday night, because then you have to drop the car off at the O'Hare Airport location and deal with the chaotic and confusing construction. read more

Just outside of O'Hare airport in Chicago - half the price of renting at the airport! I flew into O'Hare airport in Chicago and it was very easy to get this rental car. From my arrival, I walked to the CTA Blue Line Train in O'Hare, paid $3 and rode 1 stop. When I arrived at the Rosemont Stop I called Enterprise and someone picked me up at the train station within 10 minutes and took me to my car. At the Enterprise office, my order was processed quickly and I was on my way! This was so easy and pleasant - I will definitely rent from this Enterprise again. read more

Awful service: appt for pickup was set for 1:30PM and no one arrived, I called to them and they told me pickup is late and they don't know for how long... they told me to wait around an hour. I arrived on my own, but car was not ready, it was dirty inside. They also changed the price for tollpass rent. In confirmation it was 6.99$ a day, in the bill 9,99$. All set with this Company means nothing is set!!! read more

Rent from this location at least 5 times per year. Travel to O'Hare then take the train to 1st stop. They pick me up normally within 10-15 minutes and I'm on my way quickly. I can drop car during their business hours and they take me back to the train - blue line I take to O'Hare. I have also dropped off when they are closed and have never had a problem. Love the $9.99 daily weekend rates!! They are very nice here. read more

Rented a car for work, had zero issues at all. Employees were helpful, car ran great. Price was good. These other reviewers shouldn't downgrade ratings for things that aren't Enterprise's fault. Good work. Will use again any time I'm in Chicago. read more