Exceptional Service From Marcos Pangelinan at Ron DuPratt Ford…read more After my transmission failed and my hybrid system shut down late at night on a country road, I was in a rough place. I had been sitting alone in the dark for about 30 minutes, stressed and discouraged, before finally calling for a tow. When Tow Operator Marcos Pangelinan from Ron DuPratt Ford arrived, the situation immediately felt under control. He greeted me with genuine kindness, professionalism, and calm confidence. He assured me that I would be taken care of, then got to work with impressive focus and precision. Marcos handled my vehicle carefully and methodically. His equipment was exceptionally organized, his straps were properly maintained, neatly arranged, and it was obvious that he takes pride in doing the job correctly. His truck was clean, orderly, and professional as well. During the one hour ride, Marcos was friendly, respectful, and easy to talk with. I learned that he is taking in person classes to advance his career, staying disciplined with the gym and nutrition, and working demanding night shift hours. That level of work ethic, accountability, self improvement, and professionalism is rare. Marcos has the temperament, discipline, customer service instincts, and leadership qualities that would make him an excellent candidate for greater responsibility, and in my view, a future management role. Ron DuPratt Ford is fortunate to have him representing the company. Thank you, Marcos, for turning a stressful late night breakdown into an experience where I felt safe, respected, and genuinely taken care of.

I had the absolute best experience at Ford dealership Dixon. Every single person there was beyond…read morefriendly, welcoming, and genuinely helpful from start to finish. I worked with Mason, who helped me purchase my new vehicle, and I couldn't be happier with the entire experience. He really took the time to find me the perfect fit something that stayed within my budget but was still a car I absolutely fell in love with. That balance isn't easy, and he made it happen. What really stood out to me was his level of dedication. He even went out of his way to pick up documents from out of town just to make the process smoother for me. That kind of customer service is rare and truly says everything about how much they care. Mason was incredibly friendly, knowledgeable, and just an all-around great person to work with. I also think it's amazing that he comes from a second-generation car dealer family you can tell he knows exactly what he's doing. I highly, highly recommend this dealership and especially Mason if you're looking for a great car-buying experience!

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Update on my review! I have to add I love this company so much. It's been a couple years and they…read morestill call me on my birthday asking about the truck and how our family is. This business is truly amazing. I wish I could give more than five stars because wow, the service is stellar.

I just bought a new vehicle from Hyundai of Vacaville after getting into an accident resulting in a…read moretotal loss of my previous vehicle. My sales person was Evo. He listened to what my needs and expectations were and delivered. He addressed all the concerns and hesitations I had as well. Couldn't be more happier with my purchase!

Over the past few days, I've been working out a deal for a Rivian on this lot. After a lot of back…read morein forth, we settled on a price I was comfortable with and I came in to test drive the car. When inspecting the car, I noticed how unkept it was. Mounds of sand in the front truck, the storage tunnel had drawings made with crayons on it. Just unkept and filthy everywhere. I test drove the car and noticed it had a slight pull to the left, which made me question the vehicles history, and asked for a full report. The car had an open recall, and when I asked the manager about fixing it, he tried to sell me on how they sell cars with recalls all the time and took no ownership over the issue. He stated that because Rivian has a slower turnaround time, that they refused contacting them about the truck I was interested in. Basically putting the issue on me. They clearly didn't recondition the car. Rushed it to market, and haven't invested anything into it. The sales rep was fine - more of a yes man - even agreeing with me on things I found questionable. The sales manager - Mike - refused to take ownership of anything and offerd no solutions to valid questions/issues.

We needed to find a car quickly for our daughter after her old one was not salvageable. We knew we…read morewanted to find a newer Honda Civic that would get her through college and beyond. I did a lot of research via both private party and dealerships. We found a 2019 here at a terrific price. We already had a busy week with lots of appointments but Sam worked with our schedule. Sam was incredibly nice as was Mike who we worked with as well. They said it would only take about 15 minutes to complete signing paperwork and it did. Smooth, simple transaction. Our daughter is thrilled as are we. Thank you Sam & Mike for your exceptional service!

This place is very professional and reliable. They helped both me and my friends with service, body…read morework, and detailing, and the experience was great every time. Ali is truly a professional--he was extremely helpful in arranging everything, explaining the process clearly, and providing fair and transparent estimates. Pricing was reasonable, and the overall service exceeded our expectations. Highly recommend!

Mandeep was great to work with and continues to be very helpful as well as available to answer any…read morequestions I have. I will say that the time from arrival at 10:30am, a quick test drive, to finally making a deal was somewhat long. we waited even longer to sign papers(was fast once in office) but then waited for detailing/wash/paint clear sealer for seemed like forever!!!! we were told that the delay was due to having only one detailer on site that day. I understand but, cars interior and exterior detailed at the bare minimum. the place was super busy but appreciate Mandeep for being attentive to us

I was looking for a new car for my son. He owned an older Honda- High-school car, and it was time…read morefor new. We looked at pre-owned vehicles and found a few He was interested in hybrids. We found a list, and took with us to meet Vinny. Vinny was extremely professional, helpful, down to earth, and was trying his best to accommodate my son's needs. My son has extremely high anxiety, so Vinny made it that much easier. The only reason I gave 4 stars, is because they couldn't find the keys to one car of interest, so we waited and waited, but then found another car of interest, and the first car was extremely comfortable, but dirty. Seats were dirty, stained, and I figured these cars would have been cleaned if they were posted on their sites. My son settled on the car of his choice. They filled up, cleaned and went through it's inspection process. We arrived around 1 and left about 6, so it was a long day. It's a smaller office, so we were waiting in line to be next for the financial side of things, but Vinny was very kind and offered us water, free snacks, etc. The only thing we noticed was that the spare tire was missing from the car which was odd, because the car had about 7k miles?? We noticed after we left with car. One of the other salesmen were a little pushy when it came to the extras and packages, after I told him no thank-you. He still seemed to shove in front of my son. Anyhow, it ended with a happy deserving young man. So, that made me feel good. Appreciate you Vinny.

Man, Mike W. Really helped me out big time on my car purchase. He explained and helped me…read moreunderstand my options and what I wad signing up for. Real clean setup and welcoming. Thank you Big Mike Frank M.

Salesman Michael Wallace sold me a car. He was so easy to talk with. I did not feel any pressure…read more He took me out for a test drive. When we got back he took the car to a gas station and filled it up so I wouldn't have to. He is great person to do business with. Sharon

Awesome Service! Great Selection! Great service department and fair prices! Friendly staff and good…read moreprices

Stay away. I went to test drive a car. Pulled over to call a couple local mechanics for a…read morepre-inspection. Both denied doing it bc of this business. They argue and slander the mechanic's character and opinions of what needs to be fixed. When I returned the vehicle I said to my quite nice sales guy it wasn't going to work. He asked why. I said the above. He wanted to know which mechanic. I said no way. Upon driving out the mgr approached my car. Said he just wanted to clarify what I said, that he didn't want to argue. I shared my experience and why I was moving on. Then he insisted I was there to argue. Why would I drive 2 hours to argue?! When I started to roll up my window he said Go F yourself. You Fing B. Nice. Great leadership. Stay away!

The service department here is great. Dominic and Shahaub are always super friendly and make…read moreeverything easy. The service is fast and done well. I will always bring my Honda here.

I had a great experience buying my 2026 Honda HR-V AWD Sport…read more Shout out to Joshua Warshawsky for making the entire process, easy and quick! I am very pleased with my vehicle and the exceptional service provided by Josh, Ricardo, and Glen. Thank you Vacaville Honda Team!