My experience was terrible, will NEVER step foot in that place again. Wasted my time and went out…read moreof their way to NOT service my vehicle.

We are on a cross country trip and our RAV4 gave us a maintenance required message and we'd just…read morehad it in for a full maintenance. Needless to say we were concerned. We took it first thing in the am to Premier. We chatted w a salesman who said it was likely just a reset, which he promptly took care of in about 30 secs. So impressed and so grateful! Highly recommend this place. Friendly, prompt service.

We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

I go to Performance Auto for all of my mechanical needs. Chay is a great guy. He knows everything…read morethere is to know about vehicles, and is a good problem solver. I had to get new shocks put on my Ranger recently. My truck has been lowered so I thought this would be a big issue, but Chay had no problem with it at all. He has saved me a lot of money, and I wouldn't recommend anyone else!

"We had an issue during our visit that was quite frustrating. However, once the owner got involved…read morepersonally, they stepped up and made everything right. We really appreciate the owner taking the time to resolve the situation and ensure we were taken care of. It's good to know the person at the top cares about their customers."

very good experience…read more great communication ! exceeded expectations ! staff was very personable ! highly reccomend !

Took my pick up in there to get worked on first thing they asked me was if I purchased it there…read morethey said I needed one part and that didn't fix it so then they another part and that didn't fix it so then they said I needed a new transfer case and I said I will take it somewhere else. At that point the owner Todd Booth started yelling and using at me and called me names. The other shop I took it to said all it was was a corroded and that a competent mechanic that right away. The shop at Valley auto charge me $3300 for this.

Going through from Wichita , KS to Brule, NE. My fusion started over heating, so I limped it into…read morethe closest Ford dealership. I explained to them what was going on and the guy said "I'm booked out 3 weeks", I just stared because I thought the he was joking. Nope he was serious. I worked at the Toyota dealership in Wichita and would work emergency breakdowns in all the time. Dodge worked me in when I was out of town with a work truck. WTF Ford!