I would drive all the way to Paoli again to rent a car !!JAZEL was GREAT!!! She had me in and out…read morewithin minutes!!! Best car rental experience.

I had one of the worst customer service experiences I've ever encountered at the Hertz location in…read moreWestchester. From the moment I walked in, the attitude from both the front desk employee and the manager was rude, dismissive, and completely unprofessional. Instead of helping or even speaking respectfully, they talked down to me, acted like I was an inconvenience, and made the entire process more stressful than it ever needed to be. There was no courtesy, no effort to be helpful -- just plain arrogance and attitude. I've rented from many places before, but this was by far the worst interaction I've had. Save yourself the frustration and take your business somewhere else. Hertz seriously needs to reevaluate who they're putting in charge of customer service at this location.

I'm going to start this by saying my (minor) complaints were dealt with professionally and far…read moreexceeded my expectations. I left very happy. Periodically I rent a car for a week and Enterprise is the closest rental agency so I go to them. Sometimes I use the one in Exton and sometimes in West Chester. I booked a "Jetta or equivalent". I was dealt with by a very professional trainee but was a bit annoyed when the keys she gathered for my selection on the lot were for cars that would cost an additional $30. Not really a big deal but in my mind I thought they should waive any additional fee for any car they offered that was "above" the level I asked for. I was shown a Nissan something or other which I took. The inspection revealed a number of dings and scrapes as well as a hole in the rear brake light housing. This was a 2018 car with more than 22000 miles so clearly it had been driven hard. But I took it. I didn't really have time to look at any other cars. There were a couple of other things that I didn't like but let's focus on the positive. When I returned the car I was greeted, after hours, by an Enterprise rep. I casually complained... I wasn't really upset. The car did what it was rented for. But I voiced my dissatisfaction... and jokingly said, "and while I'm complaining... " and went on to describe something else that annoyed me. He asked me for the key and went inside while I was unloading my stuff into my own car. When he came back out he'd reduced my bill by about $150 and said all he asked was that I give Enterprise the opportunity to make me happy the next time I rented. This is what customer service should be: service to the customer. There was no defensiveness or excuses. He made it right ... and then some. I take two stars off the perfect score because of my (again, minor) complaints and add one back for the superlative customer service. Well done!

Good for the initial rental, got me into a vehicle smooth and quickly. After that, the customer…read moreservice stops! If you need any helpful assistance after that..... good luck. Don't get me wrong, they were polite, but no follow through, no call backs, no genuine help. 1st fail was bad wiper blades, was told I could take it to a shop (on my time). 2nd this was my fault. I left some items in the trunk. Got no call back, and items whereabouts were unknown. Call backs would have been nice, even if they lost my stuff! Again, I do understand that I was the one that left it there in the 1st place! That being said, I would still recommend, but would be more thorough in my procedures.

Don't waste your time buying from this place. They have a decent amount of inventory on their lot…read morebut they wash your hands of you after the sale is complete. I purchased a certified pre-owned Q50 with them in December. A week later I realized that the clips in the front bumper popped out. On Feb 28th they picked my car up and fixed it. They dropped my car back off to me on March 2nd. Fast forward to May 20th , Shawna, the manager is stating that they did the work 6 months ago and that's not on them. Please please please don't waste your time or money at this place.

I recently purchased a Q50 from Darrin Hill. It was the best car buying experience I've had and…read moreI've bought a lot of cars. I strongly recommend them.

If you're looking for a great deal on a reliable used vehicle, this is the place. I bought my car…read morefrom them and took my son there for his first purchase. I appreciate Chris & Lee's kindness and honesty. I will always refer everyone here and continue to do our vehicle purchases through Landmark Auto!!

From the owner: Landmark Auto & Van Rental has more than 50 years of experience in the automotive and rental…read moreindustry, Landmark is the most reliable source for rental vehicles in Chester County, PA. Our bilingual staff will assist you with your rental needs. We strive to make your rental experience a pleasurable one. We look forward to serve you within the near future! We specialize in Insurance Replacement Vehicles, Rentals for Conventions, Church Groups & Day Care Centers, Summer Camps, Local Moving Rentals, Vacations and your everyday rental needs.

I rented a car at a separate location, where I was assured that the West Chester branch had after…read morehours drop off. When I called the branch to confirm, they told me that it was not the case, and that I'd have to pay for an extra day if I dropped it off after six. The point of renting a car is to have convenience and this branch does not provide that with their hours. On the bright side, I showed up exactly when they closed, and they were very polite in allowing me to return the car even though they were closing. Overall, I would have been very pleased other my experience had the location allowed for a convenient return. My advice would be for Avis to require all of their locations to have after hours returns.

I have had the best experience buying a vehicle here. Was in and out of there in 2-3 hours. Their…read morecars are clean, reliable, and priced accurately. They're an honest business and I appreciate everything they did to help me yesterday. I'll definitely be a returning customer!!!! Thanks David!!

BEWARE! If you think you've actually found an "honest" used car dealership, THINK AGAIN. These guys…read moreare LIARS! Not only is their word good for toilet tissue, instead of honoring their verbal commitment, they will call YOU a liar. DO NOT BELIEVE A WORD THESE GUYS SAY! Stay away from this business, buy your used car elsewhere - anywhere else!

Worthless! Linda Downing processed our payment booked a flight and cruise that appears to be the…read moreextent of her job. She has not responded to requests for site seeing recommendations or even entered required passport information for our travel. I would NOT recommend!

Do not go here, the warranties are fake!!! Purchased a…read morevehicle a month ago. Had an issue that should be covered under the 6k warranty but instead of help and assistance, I get ignored for a week and then had there service rep argue with me about why it wouldn't be covered and to figure it out myself. The manager was just as bad. Got super cold with me and confirm he would indeed take a look at the vehicle but only for full price of all repairs. Don't go here if you value respect and customer service, they will make you regret your purchase almost immediately

My salesman was Derek, He was very kind, generous, wholesome and will do whatever he can to make…read moreboth the customer and dealership happy. I recommend Scott Selects to anyone looking for used cars. If you ever find yourself at Scott Selects ask for Derek.

Always a great experience at the Exton Enterprise. I rent cars a lot for my new job and I have had…read morea great experience every time. I even pass multiple car rental places (including 2 other Enterprises) that are closer to my home and I will still go to Exton!! They are extremely friendly and are always as accommodating as possible. Look no farther.

Dear Enterprise Customer Service & EXTON Team,…read more I am writing to formally complain about my recent rental experience, which involved an unaddressed vehicle issue and an unjustified late fee. Vehicle Condition at Pickup I rented a vehicle through Priceline (with damage insurance also purchased through Priceline) and picked it up at your Enterprise location last Friday. At the time of pickup, I was informed that smoking was not permitted in the vehicle; however, the car had a strong smoke smell. I requested a vehicle change at that time, but was told this was not possible because the reservation had been booked through Priceline. If Enterprise does not permit vehicle changes for Priceline reservations, I do not believe Enterprise should accept such bookings in the first place. Since I urgently needed the car and had no alternative rental option available, I felt this policy was used to my disadvantage, and I was given a vehicle in poor condition -- the worst I have ever driven. Discomfort During Travel The smoke smell caused significant discomfort for my family during our trip. On Saturday, July 25th, I contacted Enterprise customer support to report the issue. I was told that the local rental office would call me back to address it. I never received that callback. Late Return Due to Weather Delay My scheduled return time was 5:00 PM on July 28th. Due to severe weather conditions in Philadelphia (heavy rain and flight delays), I was unable to return the vehicle on time. I returned the car at 8:45 PM and placed the keys in the drop box as instructed. Unjustified Late Fee Subsequently, I received a call from an Enterprise representative (Eric), who stated that I was charged a late fee for returning the car two hours past the scheduled time. When I explained that I had already contacted customer support about the smoke smell issue and was awaiting a callback, I was told there was no record or note of my call in the system. Summary of Concerns The vehicle had a smoke odor despite a no-smoking policy, and my request to change vehicles was denied due to the Priceline booking. My reported issue was never followed up on, despite being assured of a callback. I was charged a late fee despite the delay being caused by weather conditions beyond my control, and despite having attempted to resolve the underlying vehicle issue in advance. I would appreciate a review of this situation and a waiver of the late return charge, given the circumstances. I would also like to understand what steps Enterprise is taking to ensure vehicle quality checks and customer follow-up are properly handled for future rentals. Please let me know how this matter can be resolved. Thank you for your attention to this matter. I rented car from the same location 2 weeks ago for one weeks time with the same kind of booking they provided good car. With that same assumption i booked the car and they ......