I would drive all the way to Paoli again to rent a car !!JAZEL was GREAT!!! She had me in and out within minutes!!! Best car rental experience. read more

I had one of the worst customer service experiences I've ever encountered at the Hertz location in Westchester. From the moment I walked in, the attitude from both the front desk employee and the manager was rude, dismissive, and completely unprofessional. Instead of helping or even speaking respectfully, they talked down to me, acted like I was an inconvenience, and made the entire process more stressful than it ever needed to be. There was no courtesy, no effort to be helpful -- just plain arrogance and attitude. I've rented from many places before, but this was by far the worst interaction I've had. Save yourself the frustration and take your business somewhere else. Hertz seriously needs to reevaluate who they're putting in charge of customer service at this location. read more

I rated them the minimum, I've had a lot of problem with my weekly rental . It's hard to believe a company the size of hertz, does not answer their phones, or return emails. I used to be be Presidents circle at Hertz, I would recommend you go elsewhere. The truth is hertz doesn't care if you are forced to go elsewhere read more

Jazel is the manager of this location. Her and her staff will do all she can within her power to try to help the customer out. I will only rent through them because of the service they give. I appreciate all they have done and all the hard work they put in. read more

Each time I useHertz, I say never again. This time, two hours to pick up car. One overworked agent who had to clean each car before releasing it. Did not know their inventory - just a drawer-full of keys. It's hard to believe how bad Hertz is. But again, they once had OJ Simpson as their spokesman. read more

Better be sure to get gas receipts when you return a vehicle. They charged us for gas even though we filled it. Even states on their own return slip it was full! No one got back to me after several calls. Different reps gave me different answers. I am disgusted with this company. I've rented cars for decades and never ONE issue. This company is awful! I I was told twice I'd get a credit! Tried calling that location but they NEVER answer! My brother went in and the man made a call and authorized the credit to corporate I guess. The credit never came through. They deleted my comments on Facebook and blocked me. I messaged them and they didn't answer. Since I'm blocked, I can't message any longer. Thank God for WAWA. They asked for the date, time and which pump and they just emailed the receipt. But it clearly states on HERTZ's return slip, it was returned FULL. Use ENTERPRISE! Never had an issue with them. read more

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We made a reservation in advance. We arrived a few minutes early. There were two people working and 3-4 people in line ahead of us, mostly debating vehicle choice for their Uber. It took 40 minutes before we could receive service... 40. The people were friendly enough, which is the only reason I didn't give a 1 star. There was zero sense of urgency. Total bummer and delayed our whole day. I don't know why bother putting a pick up time on the reservation, when it was clearly meaningless. read more

So what can I say, we've just collected this car for a week for my wife to drive for work trips. Collection was fine but when she got it home and I looked at it it's terrible. The worst rental car I've seen yet. Look at the pictures, it was filthy inside and out. clearly not cleaned and the inside is disgusting. If I had collected it it would have been refused. How can you let a new customer drive a car away so dirty, covered in what looks like car auction chalk covering windows and also a damaged side with rubber hanging off the rear passenger side wheel arch. see pictures. The pictures are taken as proof after driving this home 10 minutes after collection. I have then spent 1 hour trying to clean the car myself to get it ok for my wife's road trip. This is terrible and tbh are there cars checked for road safety !!! read more

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Uber said they have cars and I get there and wait for 2 hours just for them to not have any. DO NOT DO BUSINESS WITH THIS LOCATION! Hertz needs to shut this one down. read more

I feel like only people with bad experiences post reviews. My experience was flawless. Great price, simple booking, car was great, got upgraded, very happy!!! read more

Why pay airport prices for your rental car when you can find a great Hertz location in the 'burbs? For this trip, I was flying into Wilmington, DE, which offers exactly one brand of rental car and probably one rental car. So, after a swift pickup from a friend, I utilized this Hertz location located right outside of West Chester to pick up a clean car with low miles at a GREAT price. And, unlike the airport, you won't be treated like another cog in the wheel. That's mainly because they don't have any customers. But still..... If your travels give you the opportunity to rent outside of the major or minor airports, you should consider this location. You can pick up a car the Amish can only dream about. read more

This was a long term rental due to an accident with a deer. Even though the rental was through my insurance company, I was going to have to pay for some of the rental fees so price was important. Ryan helped me get in a car with competitive pricing and assured me everything when be taken care of. The day I picked up the car Ryan was at another location, however Lisa helped us to tremendously. Great customer service even though it was late she took the time to go over all the paperwork and everything about the car. Good job to the team at Hertz in Westchester Pa. read more

Very unfortunate experience here. I had a price online that was $200 less a week than they were quoting me. They told me to go home and bring in a print-out of the online price. Apparently, they could not access that price online. So I did that and brought it back in. I was told that the price on their office computer was correct for that location. All other information was the same drop-off, dates and times. I said to them, "So I wasted my time coming over here with the online print-out?" They said, "Yes." Terrible service. I will add that there is no sign on the street and it's very hard to find without a smart phone. read more

I think as other reviews may have referenced, there is a significant degree of disorganization at this location. Arranged for a pickup the week prior, and ended up being late because they did not communicate internally as to who was actually picking me up. Voicemail at the office is constantly full, have to keep dialing to get a live person. This was an insurance rental, so I really did not have a choice but the Ford Fiesta they rented me should not be in rotation. It's filthy and has an underlying smell of cigarette smoke. Definitely would fit under the POS definition. While others were being given premium cars, I basically got bottom of the barrel. While there were lots of employees sitting in the office, no one seemed inclined to jump up and help the line of folks waiting to rent. read more

If I could give zero stars I would. My husband and I rented from Hertz Paoli Pike West Chester, Pa location last week because of a blown engine on his car and we needed to buy a new car but needed some time to look. We were shopping around for the best weekly rate in the area and when we called Hertz we were told $129 which was considerably less than the $240 at Enterprise. We asked Olivia to hold the car and she told us that they couldn't hold anything but not to worry because they had plenty compact cars on the lot. We were there in 10 minutes and we were greeted with smiles and great customer service. We shared our story about needing to buy a new car and needing the car for the week because we had no idea how long it would take to find what we were looking for. Once again we were quoted $129 for the week. We asked if there would be a penalty if we brought it back early and were told no, it would just be adjusted. We were told that it would be an additional $13/ day for the extra driver which we agreed to pay. We signed the contract and then it was folded and put in an envelope and we were told to put it in the glove box and to show it to the police in case we were stopped. We were offered water bottles by Olivia while the guy who booked the reservation went out to grab the car. While he was outside we discussed plans about Easter with Olivia and learned about her plans with her daughter. I put in these details to prove the point that I remember in great detail what took place last Thursday. We then stepped outside and did the walk around the car to check for any damage. Then we were told we were good to go. So, we bought a car this morning and I was to meet my husband at Hertz to return the car a day early. Imagine my surprise when he texted me and told me they were charging us $422 for returning it late! When I walked in I saw Ryan, the manager, holding a receipt that he had highlighted in yellow highlighter stating we had signed a contract for a 3 day rental. There was no way! Not one time last Thursday did we ever mention a 3 day rental. We were twice quoted $129 for a weekly rental by Olivia and the guy who did the actual booking. Ryan kept repeating that I had signed the contract and that I should have read it over before I signed it. He would say it over and over each time my husband or I tried to explain. He was rude and condescending. Why would I have read over to make sure that Hertz wasn't stealing from me??? I asked for a week, I was quoted for a week and that is what I believed I was getting. Ryan then said he could give me a $50 voucher towards our next Hertz rental! I told him he had to be kidding! Then he explained that he did us a favor by removing the late return fee!!!! I looked at both Olivia and the guy who we originally worked with who were standing on either side of Ryan and they looked scared. Like if they said the truth they may lose their jobs. I asked Olivia if she remembered the conversation and she sheepishly shook her head yes. I could not even look at at the other guy because he was the one who had entered it into the computer and I know he knew it was wrong. Any good manager would have taken care of it at this point and made it right. This gutless smug jerk left his employees hanging out to dry. This is obviously an indication of what upper management is like at this thieving company. So, when we got in the car I called customer service thinking that they would certainly be able to make the refund. I was sadly mistaken. As part of the employee training they must be directed to repeat, "you signed a legally binding contract and you should have read it over." I can't tell you how many times it was repeated over and over by everyone at Hertz today. I asked for a breakdown of the charges and that is when I learned that we were also charged a $60 upgrade fee!! This was the last straw. We never asked for an upgrade nor were we told we were getting one. I was told that as a matter of good faith, the supervisor could remove that but that they refused to give us any other refunds. In closing, we made the mistake of not reading the contract, but after numerous times discussing a weekly rental, and getting quotes for a weekly rental and NEVER anything other than a weekly rental, we didn't think it necessary. In hindsight, the $240 Enterprise rental would have been much less expensive and then we would not have had to deal with the rudest management and customer service either of us has ever experienced. We will NEVER make the Hertz mistake again. read more

I went to this location because State Farm has a contract with them and started the claim for me. They were made aware up front that my policy covers 80/20 meaning SF pays 80% and I pay the leftover 20%. They were aware I was coming on 09/26/2019 and I told them I would be there are 16:30 (4:30 pm). When I arrived, there were only two women working. There was what appeared to be a difficult customer so I was fine with waiting for service. I was give the option of either a Hyundai Sonata or a smaller sedan. I selected the Hyundai. The car had a terrible smell, but was already so frustrated about my personal vehicle needing body work that I didn't care. The car drove fine until 10/05/2019 when the tire pressure indicator came on. The car ended up getting a flat tire. My husband and I (on speaker) contacted the Road Side number. The woman who answered was rude which immediately set me off. She wanted $80 to replace the tire. My husband who works in the towing industry said that was BS and we decided to have it towed. The woman said that AAA would be coming to tow the vehicle to Philadelphia International Airport which is the regional hub. She would not give me the option to go to that location to obtain another rental vehicle. She also did not disclose if there would be a charge. The vehicle has been in Hertz's possession since 10/05/2019. Today 10/22/2019 at 16:06 (4:06 pm) I got a call from someone in the office. First I had to tell her the vehicle was towed away. She put me on hold. Then came back on the phone to discuss my charges including the tow. I flat out said I would not be paying as there was no cost disclosed to me. She tried to accuse me of yelling and cursing at her. I was at work when I received the call, so I was trying to remain calm. Long story short, I refused to pay anything until I got an itemized bill. I got the bill and forwarded it to my State Farm agent and my husband. According to my husband, by law the cost of any roadside service must be disclosed prior to the customer agreeing to services. My SF agent looked at the bill and it appears Hertz tried to charge me for the full bill. Why was the cost of the tow not disclosed? I could have gotten it done by my husband's colleagues for a fraction of the cost. Why did they wait 18 days to actually contact me about my charges? This should have been closed out within 48 hours of them getting the vehicle back in their possession. I got a second rental from Enterprise and they closed out my case two weeks ago and submitted the bill to my insurance company already. My agent will be working with Enterprise from now on. I use Enterprise and Budget and have never had any issues with them without expeditious customer service. This company is a joke. read more

If I could give this location 0 stars I would. If you rent a car here - DO NOT pay for the EZPass to be included - just pay your own tolls. Hertz runs a scam with some company called PlatePass that will charge you again 3 weeks after you've returned the car. So yes - you will pay a daily rate for the EZ Pass, and then you will pay an egregious amount 3 weeks after the fact AGAIN to these liars saying they need to charge you for the tolls you've accrued. (They won't even ask you or send you a bill, they will just automatically charge your credit card 3 weeks later.) And no one at Hertz will ever tell you about these additional charges or when to look out for them - they just swipe your card, settle your bill at the end, and send you on your merry way - only to be double charged 3 weeks later. So I went through 2-3 tolls for my one rental car, paying the daily EZ Pass fee for Hertz. Then got slapped with $95 charge three weeks later from PlatePass also for toll charges and plate fees. What?!?!?! That's almost as much as I paid to rent the dang car! So please do yourself a favor - and don't rent from here, or from Hertz anywhere for that matter. Find another company or just ensure that you have no tolls on your route. read more

The Hertz at this location is good. No issues with the cars that I rented with them in the past. Clean and usually low miles. Quick service to pick up and drop off the rental car. Never had any issues with my car rental bill. read more

Excellent service. Great people and cars that are clean and reliable. The entire team goes out of their way to make the experience professional and friendly. Keep up the great job! read more

I arrived to this location 15 minutes after they opened. I waited in line for 30 minutes before I was helped. They were even helping customers ahead of me in line and had clean cars ready for them. I was told they might not have any clean cars available and would have to get it ready and fill it with gas. After one of the employees pulls up the vehicle he then informs me it has no gas after making me wait in line for 30 minutes. I told them to forget it and ill take my own vehicle. Thanks to Hertz I was late to my meeting in Newark, NJ. This behavior is completely unacceptable and I refuse to rent from here ever again. Stay away ! read more

Very disappointing!!! We showed up to pick up our rental for a MUCH needed vacation and they did not have our reservation!!! When I called to make the reservation their phone flipped over to another office, in Avon Grove. The Avon Grove checked availability for West Chester said they had what I needed then proceeded to take my info. So I am not really sure who dropped the ball, but it left me scrambling to find a vehicle during busy vacation season and paying a much higher price because it was last minute...though Buget worked hard to get me a vehicle on short notice. read more

I would highly recommend this branch for your car rental needs! From the moment I walked in, the staff was very courteous and friendly. The prices are always very competitive and cars are kept in great condition. I have rented from many different centers in the past (in different cities and states), but every time I am in the West Chester area, I always make sure to rent from here! Thank you to Ryan and the rest of the staff! Please keep up the great work and awesome customer service! read more