Angelica at the front desk is amazing!! She went above and beyond helping me with investigating my…read morenew insurance information coverage. Super sweet and helpful. I would highly recommend.

Scheduling process was easy, I was able to get an appointment for the time that worked with my…read moreschedule. The front desk MA was thorough and courteous when it came to making sure my insurance booked my return trip to the Pharmacy.  Otherwise, this visit to Nextcare was a complete disappointment. The MA that checked me in was short and rude in her responses. Especially when it came to any questions I had before my appointment. When she swabbed me for the flu and Covid test, she did so so carelessly that it hurt beyond it should have. In the end, I just let it go and chalked it up to lack of proper training and poor bedside manner. However, the practitioner herself was also unhelpful. I waited a long time to see her and then felt the time she spent with me during the appointment was rushed. I have a persistent infection with zero relief to show from my efforts of going to an urgent care. I was never even shown the results of the flu swab- this experience is a stark reminder of the importance of seeing the physical evidence of test results with my own eyes.  I am left with stuffy, painful sinus congestion, a tender swollen neck and a persistent cough that keeps me up at night and bothers me throughout the day. The over-the-counter medication I take is not working, which tells me something went overlooked and something else is truly wrong despite what I was told. I will not be returning to this Nextcare if this provider is the one seeing patients. I will be asking beforehand and I will advise anyone I know that visits this location to do the same. This experience was a true letdown and it's a shame because it's the only Nextcare in the area that I'm aware of. Any other visit I've had here has been beneficial, the staff has been helpful and courteous. For those visits, my needs were addressed appropriately.

I have been a patient at Prescott Complete Care since they opened. When ill I have been able to…read moremake a same day appointment. I have received excellent compassionate care. The office staff is great!

I was told this office accepted my insurance and that I'd only owe a co-pay. Two weeks later, I…read morereceived a $200 bill by email with no explanation or mailed statement. When I called for clarification, I was bounced around, spoken to unprofessionally (a billing rep answered while chewing and saying he was "on lunch"), and never received a straight answer. I specifically asked for a detailed voicemail so I would have documentation, but instead I was told there was "no point " to leave one. Zachary even replied to my Google review stating they'd leave a detailed message, but that did not happen. For the record, the office has three of my voicemails with my phone number, and Zachary is welcome to contact me directly. All I have asked for is something in writing that explains why I was told I was in-network when I was not, and what exactly the $200 charge for a 20-minute consult covers. To date, I have received no transparency or professionalism. Patients deserve better.

Kelly Tracey DO is an outstanding PCP. I am so happy to have finally found a caring doctor who…read moregives me her full and undivided attention. Listens carefully and makes me feel like she truly cares about my health. She is thorough, kind, knowledgeable and never rushed. The entire office staff are exceptional as well. I almost hate to let this little secret out! Took me four years to find them. So glad I did!

I went i with my husband and the staff were terrible! That office has a severe lack of…read moreunderstanding and care. Quality of care is a HUGE flat zero. 1 star is too many. Ever since Dr Sandy left hands down terrible.

The staff, service, and quality of care has been exceptional. I've rarely seen a hospital that has…read moreexceeded my expectations in just about every category. Even their bathroom and toilet paper's quality was excellent. I hope to never have to go back but if I or my fiancee do, we know we will be in great hands! Dr. Weston, Carl, Brooke, Dr. McGonagall, Rob, Ashley, and several others were the superheroes who rose above and beyond for their patient.

Husband in ER 9 hours, 8 of those hours I was in the awful waiting area with people vomiting,…read morehacking coughs and people trying to get the staff's attention. Finally admitted, tests were run and given the diagnosis of stage 4 cirrhosis of the liver. He has maybe two drinks a month. Mayo Clinic did not give him that diagnosis. A few years ago they said he had lymphoma. His own Oncologist said that wasn't true. Two times we were basically told that he was going to die soon. Never going back there.

I was a patient for years. Both of doctors retired, and I still stuck with the practice. They set…read moreme up with a Dr. Tracy Smith. Worst doctors appointment of my life. I IMMEDIATELY found a new PCP who actually helped me. I had to escape the Dignity network. Beware.

This is a better care facility and they have excellent customer service . Nice waiting area and…read morefriendly staff. Highly recommended.

Up until today, every single time I went there, there was always an administrative "glitch" that…read moreextended my visit far beyond what it should have taken. Today, that changed. The people they had up front were outstanding and really pleasant to interact with.

Needed to schedule a specialized CT scan. Made the appointment over the phone and was told I would…read moreget a callback for procedure prep. No-one called and had to reschedule and pick up the prep kit three days prior to the procedure. Picked up kit and looked online for instructions, none. Called no one knew. Finally on the third call I was put in touch with Prescott and told that I had to drive the 20 miles back to Prescott to pick up the instructions. They wouldn't email or just tell me what to do. One the day of the appointment they tell me that my insurance isn't covering it and wanted me to sign that I understand that I'm responsible for payment. This is after fasting for a day and drinking the awful prep. I told them to jump in a lake. Just two months ago they tell me after I was undressed that they couldn't do my MRI because of my pacemaker. I'll never use them again!

Optima Medical / Taylor Price APRN…read more As a new patient I used Zodoc to schedule an appointment for the next day in the afternoon. They called 8 am due to a problem using Zodoc and rescheduled for a couple of days later to see Erik Munoz. I showed up for that appointment but since Erik doesn't accept Medicare they had to reschedule again. They managed to squeeze me in for an appointment the next day with Taylor Price APRN. Visit was great. She listens well and very thorough. If using your cell phone to fill out Patient Information using their link, it didn't accept the information that I spent an hour entering. So then, I copied the link to my home computer and filled it out from there. Also, be prepared to spend another 30 minutes in their office answering the many health questions using their kiosk.

In the last several years...they have had their ups and downs...front office was touch n go, the…read moreturnover, who knows. Seems solid now though. Texting with front office staff for appts and refill requests is much better than it was ...and the Med techs have always been really sweet and friendly. I originally saw PA Theresiamo Anthony (lol, spelling) Ive really missed her! We connected, I felt heard and validated. Others ive seen since have been professional. But, Ive felt super-misunderstood and invalidated pretty regularly. Maybe Ive just outgrown the whole-sitch. No hard feelings, just time to move forward. I wish everyone there well.

Do not go there. Waiting time is far too long, even when you have appointments. No actual MD. At…read morethe office. Love Christopher Novak. Great guy. The office will not do more than 2 referrals per visit. Even though they have your medical records they do not review them prior to your visit so not only do you celebrate one birthday waiting in the lobby, you celebrate Christmas in the examine room. It feels like you are going to mass production line. The office personnel are rude and lack the knowledge necessary to do their job. If I could rate the zero stars I would. They actually deserve a black hole

Zero stars if i could…read more This place sucks. You're better off asking a random stranger on the street for medical attention. The wait times are terrible. If you are a walk in patient, count on a 2hr wait. Even if you have an appointment, count on being there an hour and a half past your appointment time before you are seen. When you call, they leave you on hold for a half hour. When you finally do get to talk to someone, they give you the runaround, brush-off, or just plain stonewall you. When you try to book an appointment online, it takes them 2 weeks to get back to you. The doctor misdiagnosed my son. He had an eye problem, but didn't even look at his eye. He instantly called it conjunctivitis. It was actually a blocked tear duct. We were told they would call us to discuss our daughter's case in a few days. They never called. When we called them, we were given excuses and the old brush off. This place sucks.

Came to the ER with my great Uncle on Sunday, June 14, 2026 at 10:30am. I've been a nurse for 20…read moreyears and while the professional staff was very nice, professional, and accommodating, the old man behind the security desk was rude and down right nasty to some people coming in to visit patients. He is not a pleasant man and shouldn't be the face of Dignity Health.

I had labs drawn 2 weeks ago and have heard nothing about the results…read more There is no contact number, and even walked in to get the results, yet no one could provide them

As much as I like the doctors here, I am absolutely frustrated with the clinic. We have seen a…read moredoctor a couple of times, so we are not new patients. Two days ago, my baby got sick. I called the clinic right after they opened at 8 am, but it went straight to voicemail. I left a message asking them to call me back. I called again later, but it went to voicemail once more. There is no option to reach a person directly. Finally, at 2 pm that day, I received a call back, but by then, I had already seen a doctor at another clinic. The billing department is just as frustrating. Calls go straight to voicemail, and they say it will take 48 hours to get back to me. Every time they call back, I am at work and miss their call. They only bother to call once and leave a voicemail asking me to call them back. I've been playing this game for two months. I provided my insurance in he clinic but instead, they billed me the full amount as if I didn't have insurance... I would not recommend this clinic. They do not care about their patients.

I got really good care, butt the doctor I was assigned too and only met once has left facility! I…read morereally wish these doctors would stick around longer. It really amazes me h0ow much they job hop. I found out she is at another facility, but they do not take my insurance.