This is the information that's on their website:…read more 3120 Willow Creek Rd. Prescott, AZ. 86301 Tel: 928.212.1480 Urgent Care Hours: Mon.-Fri. 9am-7pm Sat & Sun  9am-2pm On the evening of Friday 1-25-19, I went through one of the longest and most painful experiences in my life with a UTI. In the early hours of the morning I started looking up urgent care facilities and this one had a 5-star rating behind it. At approximately 8:50 a.m. on Saturday 1- 26-19, I called this facility and their voicemail put me through to their new building nearby. I left a message stating how much pain I was in and that I'd like to make an appointment for that day. I left my phone number for them to call me back on. Ten minutes after they'd opened, I still hadn't heard from this urgent care facility so I called back and left the same information again. Shortly after that I went to their website and filled out my name and address, asking for someone to call me back. I waited and waited and waited and no one in this business ever got back to me. I'm absolutely disgusted with this urgent care facility and I will continue to tell my story to everyone I meet. Bottom line avoid this place all costs, because in my opinion they obviously don't care about a person who is in 'excruciating pain.'

The staff in the front are so incredibly rude and unhelpful. I can't even believe how rude the girl…read moreat the first desk on the left when you walk in. I asked where urgent care was and she looked at me with disgust and said "not here" and then picked up her phone again. She was then rude to the person that walked in behind me. I walked to another station and asked where urgent care was and they said we don't have an urgent care anymore go down the street to another place. But I had already called the office and they said they did have an urgent care. I will never go to this place again and do not recommend it to anyone.

As much as I like the doctors here, I am absolutely frustrated with the clinic. We have seen a…read moredoctor a couple of times, so we are not new patients. Two days ago, my baby got sick. I called the clinic right after they opened at 8 am, but it went straight to voicemail. I left a message asking them to call me back. I called again later, but it went to voicemail once more. There is no option to reach a person directly. Finally, at 2 pm that day, I received a call back, but by then, I had already seen a doctor at another clinic. The billing department is just as frustrating. Calls go straight to voicemail, and they say it will take 48 hours to get back to me. Every time they call back, I am at work and miss their call. They only bother to call once and leave a voicemail asking me to call them back. I've been playing this game for two months. I provided my insurance in he clinic but instead, they billed me the full amount as if I didn't have insurance... I would not recommend this clinic. They do not care about their patients.

I got really good care, butt the doctor I was assigned too and only met once has left facility! I…read morereally wish these doctors would stick around longer. It really amazes me h0ow much they job hop. I found out she is at another facility, but they do not take my insurance.

referral from a friend. mark i dont know if you have ever tried calling your own number to schedule…read morea appointment. sir you should try this it is the worst experience ever. after waiting on hold when someone actually human answers they just say nothing and put you on hold. if you have the patience to wait25 more min when the do answer they lift the handset and then hangup. they will tell you that they have other customers not sure how when this is the best service they can do answering the phone. not a very good referral. :(

Update to prior , giving Mr Priola benefit of the doubt which was not deserved…read more Competence, accountability, continual education, (as well as a modicum of humility, instead of continually being arrogant , lambasting , blaming the patient and Not being disparaging of a local Medical Facility ) , Should be the Standard and required for Any person in the field of medicine. Extremely important Hospital report from over 6 months earlier either Not thoroughly read and or Ignored. Only found out about urgent matters on it by another provider. Priola Primary Care was the GP to send to and on file. Jumping to unqualified , Shotgun, alarming, incorrect, dangerous diagnosis's without the proper backup tests being done or even consulting with an actual Medical Doctor/ Specialist , and sending patients on Wild Goose chases to PHX Hospital on a Wing and a Prayer, ( where 3 times the amounts of the local Hospital are charged ) and when asked why it could not be done in the Prescott Hospital , reply was that they were Morons. Being referred to a wrong type of specialist , Knowledge of Anatomy is critical. Being told severe stomach pains were just a virus with no testing or referring to Patients GI Doctor. Patient had to ask that be done 3 months later as the pains came back . Having to often ask numerous times for referrals . Being told proper coding for insurance for a test was corrected, after 8 requests and after 6 months and It was Not. Perhaps the State of AZ needs to require FNPS , Must be Partnered with an actual Medical Doctor. The address you have listed is incorrect for this Fnp.

I was a patient for years. Both of doctors retired, and I still stuck with the practice. They set…read moreme up with a Dr. Tracy Smith. Worst doctors appointment of my life. I IMMEDIATELY found a new PCP who actually helped me. I had to escape the Dignity network. Beware.

This is a better care facility and they have excellent customer service . Nice waiting area and…read morefriendly staff. Highly recommended.

Came to the ER with my great Uncle on Sunday, June 14, 2026 at 10:30am. I've been a nurse for 20…read moreyears and while the professional staff was very nice, professional, and accommodating, the old man behind the security desk was rude and down right nasty to some people coming in to visit patients. He is not a pleasant man and shouldn't be the face of Dignity Health.

I had labs drawn 2 weeks ago and have heard nothing about the results…read more There is no contact number, and even walked in to get the results, yet no one could provide them

I have been a patient at Prescott Complete Care since they opened. When ill I have been able to…read moremake a same day appointment. I have received excellent compassionate care. The office staff is great!

I was told this office accepted my insurance and that I'd only owe a co-pay. Two weeks later, I…read morereceived a $200 bill by email with no explanation or mailed statement. When I called for clarification, I was bounced around, spoken to unprofessionally (a billing rep answered while chewing and saying he was "on lunch"), and never received a straight answer. I specifically asked for a detailed voicemail so I would have documentation, but instead I was told there was "no point " to leave one. Zachary even replied to my Google review stating they'd leave a detailed message, but that did not happen. For the record, the office has three of my voicemails with my phone number, and Zachary is welcome to contact me directly. All I have asked for is something in writing that explains why I was told I was in-network when I was not, and what exactly the $200 charge for a 20-minute consult covers. To date, I have received no transparency or professionalism. Patients deserve better.

Angelica at the front desk is amazing!! She went above and beyond helping me with investigating my…read morenew insurance information coverage. Super sweet and helpful. I would highly recommend.

Scheduling process was easy, I was able to get an appointment for the time that worked with my…read moreschedule. The front desk MA was thorough and courteous when it came to making sure my insurance booked my return trip to the Pharmacy.  Otherwise, this visit to Nextcare was a complete disappointment. The MA that checked me in was short and rude in her responses. Especially when it came to any questions I had before my appointment. When she swabbed me for the flu and Covid test, she did so so carelessly that it hurt beyond it should have. In the end, I just let it go and chalked it up to lack of proper training and poor bedside manner. However, the practitioner herself was also unhelpful. I waited a long time to see her and then felt the time she spent with me during the appointment was rushed. I have a persistent infection with zero relief to show from my efforts of going to an urgent care. I was never even shown the results of the flu swab- this experience is a stark reminder of the importance of seeing the physical evidence of test results with my own eyes.  I am left with stuffy, painful sinus congestion, a tender swollen neck and a persistent cough that keeps me up at night and bothers me throughout the day. The over-the-counter medication I take is not working, which tells me something went overlooked and something else is truly wrong despite what I was told. I will not be returning to this Nextcare if this provider is the one seeing patients. I will be asking beforehand and I will advise anyone I know that visits this location to do the same. This experience was a true letdown and it's a shame because it's the only Nextcare in the area that I'm aware of. Any other visit I've had here has been beneficial, the staff has been helpful and courteous. For those visits, my needs were addressed appropriately.

Kelly Tracey DO is an outstanding PCP. I am so happy to have finally found a caring doctor who…read moregives me her full and undivided attention. Listens carefully and makes me feel like she truly cares about my health. She is thorough, kind, knowledgeable and never rushed. The entire office staff are exceptional as well. I almost hate to let this little secret out! Took me four years to find them. So glad I did!

I went i with my husband and the staff were terrible! That office has a severe lack of…read moreunderstanding and care. Quality of care is a HUGE flat zero. 1 star is too many. Ever since Dr Sandy left hands down terrible.

I completely disagree with most of the reviews here, about The Pain Center in Prescott! I suspect…read moremost of them are junkies looking for pills. Unlike in CA, AZ doesn't just hand out oxycodone without making you jump through some hoops; you are not going to get an immediate prescription, and likely, no matter how long you've been taking oxy, they're rightly going to start you out at an entry-level, like 5/325, or they might start you off with Tramadol. I lived with back pain for about 15 years, only getting oxy. The Pain Center actually diagnosed the problems and suggested the surgeries & implant. I only take oxy now, like 2-3 times per month! I've been a patient of TPC for several years. I've been operated on by both Dr's Siwek (jr & sr), and by Dr. Park, before he left the practice. I've also been seen by Dr. Jones. All of the doctors and staff are outstanding! They do procedures, either in their clinics, or in surgery centers, which I prefer. I have bad arthritis all throughout my spine & pelvis. I had an Abbott neurostimulator, with two leads up inside my spinal canal that helps mitigate my lumbar pain, and I recently had both my sacroiliac joints fused. Dr. Siwek (jr) did the Abbott implant, and Dr. Siwrk (sr) did my two SI fusions. It can be difficult to have a sit-down, face-to-face meeting with the TPC doctors, due to time constraints, especially in Prescott, but they're excellent surgeons. One of the criteria I use for recommending *ANY* doctor, is that they must have a good sense of humor, and not take themselves too seriously. That's been my experience with Dr's Park, both Dr's Siwek, and Dr. Jones: They are all good-natured, and easy to talk to. And IMO, the staff at the TPC Prescott clinic, and the staff at ASSC are also top-notch. If all you want is oxy, go to a pain management clinic in CA, or buy your drugs off the street. Arizona has a drug problem, and they've rightly made it harder for addicts to get drugs. I got the surgeries because I wanted to get off the drugs!

Excellent service for treatment of chronic lower back pain. I have had RFA (radiofrequency…read moreablation) of the left and right S1 lateral nerve for sacroiliac joint dysfunction, as well as medial branch nerve RFA from L1-L5 to alleviate pain associated with facet joint syndrome. The procedures (two visits) were done without anesthesia and were relatively painless. The procedures were performed by Dr. Steven Siwek, who is excellent at performing minimally invasive procedures to treat conditions like back pain, nerve pain, and other chronic pain syndromes. Highly recommended for quick, professional treatment by a superior, caring staff.