This is the information that's on their website:…read more 3120 Willow Creek Rd. Prescott, AZ. 86301 Tel: 928.212.1480 Urgent Care Hours: Mon.-Fri. 9am-7pm Sat & Sun  9am-2pm On the evening of Friday 1-25-19, I went through one of the longest and most painful experiences in my life with a UTI. In the early hours of the morning I started looking up urgent care facilities and this one had a 5-star rating behind it. At approximately 8:50 a.m. on Saturday 1- 26-19, I called this facility and their voicemail put me through to their new building nearby. I left a message stating how much pain I was in and that I'd like to make an appointment for that day. I left my phone number for them to call me back on. Ten minutes after they'd opened, I still hadn't heard from this urgent care facility so I called back and left the same information again. Shortly after that I went to their website and filled out my name and address, asking for someone to call me back. I waited and waited and waited and no one in this business ever got back to me. I'm absolutely disgusted with this urgent care facility and I will continue to tell my story to everyone I meet. Bottom line avoid this place all costs, because in my opinion they obviously don't care about a person who is in 'excruciating pain.'

The staff in the front are so incredibly rude and unhelpful. I can't even believe how rude the girl…read moreat the first desk on the left when you walk in. I asked where urgent care was and she looked at me with disgust and said "not here" and then picked up her phone again. She was then rude to the person that walked in behind me. I walked to another station and asked where urgent care was and they said we don't have an urgent care anymore go down the street to another place. But I had already called the office and they said they did have an urgent care. I will never go to this place again and do not recommend it to anyone.

N.P Gann has been my primary care physician for a year and I couldn't be happier. Every time I need…read moreto come in.... which fortunately is not too often.... everything is easy peasy from reception to billing! I usually don't have to wait more than ten minutes, and I have been able to schedule appts. as early as two days in advance without much difficulty. I've usually been able to come in before work, so a visit to a doctor for a physical check barley impacts my day.

The woman I take care of has been going here for years.And the op manager called her taller, they…read moredon't take her insurance anymore.After thomas gann , her doctor told her he would keep seeing her. The woman I take care of is seventy five percent disabled has c o p d and needs anxiety medication , and they just cut off her care completely , so if I could give them zero stars , I would the office manager , she's just fucking rude.

referral from a friend. mark i dont know if you have ever tried calling your own number to schedule…read morea appointment. sir you should try this it is the worst experience ever. after waiting on hold when someone actually human answers they just say nothing and put you on hold. if you have the patience to wait25 more min when the do answer they lift the handset and then hangup. they will tell you that they have other customers not sure how when this is the best service they can do answering the phone. not a very good referral. :(

Update to prior , giving Mr Priola benefit of the doubt which was not deserved…read more Competence, accountability, continual education, (as well as a modicum of humility, instead of continually being arrogant , lambasting , blaming the patient and Not being disparaging of a local Medical Facility ) , Should be the Standard and required for Any person in the field of medicine. Extremely important Hospital report from over 6 months earlier either Not thoroughly read and or Ignored. Only found out about urgent matters on it by another provider. Priola Primary Care was the GP to send to and on file. Jumping to unqualified , Shotgun, alarming, incorrect, dangerous diagnosis's without the proper backup tests being done or even consulting with an actual Medical Doctor/ Specialist , and sending patients on Wild Goose chases to PHX Hospital on a Wing and a Prayer, ( where 3 times the amounts of the local Hospital are charged ) and when asked why it could not be done in the Prescott Hospital , reply was that they were Morons. Being referred to a wrong type of specialist , Knowledge of Anatomy is critical. Being told severe stomach pains were just a virus with no testing or referring to Patients GI Doctor. Patient had to ask that be done 3 months later as the pains came back . Having to often ask numerous times for referrals . Being told proper coding for insurance for a test was corrected, after 8 requests and after 6 months and It was Not. Perhaps the State of AZ needs to require FNPS , Must be Partnered with an actual Medical Doctor. The address you have listed is incorrect for this Fnp.

I was a patient for years. Both of doctors retired, and I still stuck with the practice. They set…read moreme up with a Dr. Tracy Smith. Worst doctors appointment of my life. I IMMEDIATELY found a new PCP who actually helped me. I had to escape the Dignity network. Beware.

This is a better care facility and they have excellent customer service . Nice waiting area and…read morefriendly staff. Highly recommended.

First rate experience. Triaged in the ER immediately. Short wait for tests (15 minutes.) Short wait…read morefor results of scans, labs and tests. Dr. Permar was excellent as was the entire team that took care of me.

Came to the ER with my great Uncle on Sunday, June 14, 2026 at 10:30am. I've been a nurse for 20…read moreyears and while the professional staff was very nice, professional, and accommodating, the old man behind the security desk was rude and down right nasty to some people coming in to visit patients. He is not a pleasant man and shouldn't be the face of Dignity Health.

Go an appt quickly. Stuff was very friendly... the PA was so nice! I'd go back in the futureread more

I have been a patient at Prescott Complete Care since they opened. When ill I have been able to…read moremake a same day appointment. I have received excellent compassionate care. The office staff is great!

The people who work there are so kind and helpful. Despite having nosebleeds whilst there they were…read moreso helpful and patient. They are very good. I managed to get an appointment in minutes and they gave very important advice. I am very glad I went because they gave excellent care.

Came in for medical help and found they only had one doctor on staff for the day. Went through…read moretheir process online. Ended up cancelling and going to ER, per the front desk's advice. I would have had to wait hours. When I called to cancel I spent several minutes listening to their ringtone before anyone picked up. Urgent Care is a misnomer, as it isn't urgent and they do not care. NextCare is accurate, as you should just go to the next care facility. After providing my information to them I started getting spam/scam texts and calls. Pretty sure they're selling your contact information. Don't bother coming here, you're better off injured. Edit: the next day their manager calls me and tries to accuse the front desk of doing something wrong by recommending me medical care. The staff at location are fine. They helped. The issue is clearly with management considering they oversee 5 locations and have next to no staff. The staff that are here are doing what they can to compensate for the failures of management. Management cares more about business than medical care, and I imagine thats why the staff who care leave this location.

I went i with my husband and the staff were terrible! That office has a severe lack of…read moreunderstanding and care. Quality of care is a HUGE flat zero. 1 star is too many. Ever since Dr Sandy left hands down terrible.

I had an appointment with Total Point Prescott. Upon arrival and showing my insurance card, staff…read moretold me they no longer accepted my insurance. I offered to pay cash. No they can't do that - illegal they claim. Is this an organization more interested in Money - lots of money - and likely not so much as practicing medicine? Poor Docs, they just don't make enough money with their average GP income of $300,000 to $500,000 here in the US. I am glad to go elsewhere. We are approaching the time when Socialized Medicine will be necessary. Fee for service isn't working. Is Greed the industry standard?

I completely disagree with most of the reviews here, about The Pain Center in Prescott! I suspect…read moremost of them are junkies looking for pills. Unlike in CA, AZ doesn't just hand out oxycodone without making you jump through some hoops; you are not going to get an immediate prescription, and likely, no matter how long you've been taking oxy, they're rightly going to start you out at an entry-level, like 5/325, or they might start you off with Tramadol. I lived with back pain for about 15 years, only getting oxy. The Pain Center actually diagnosed the problems and suggested the surgeries & implant. I only take oxy now, like 2-3 times per month! I've been a patient of TPC for several years. I've been operated on by both Dr's Siwek (jr & sr), and by Dr. Park, before he left the practice. I've also been seen by Dr. Jones. All of the doctors and staff are outstanding! They do procedures, either in their clinics, or in surgery centers, which I prefer. I have bad arthritis all throughout my spine & pelvis. I had an Abbott neurostimulator, with two leads up inside my spinal canal that helps mitigate my lumbar pain, and I recently had both my sacroiliac joints fused. Dr. Siwek (jr) did the Abbott implant, and Dr. Siwrk (sr) did my two SI fusions. It can be difficult to have a sit-down, face-to-face meeting with the TPC doctors, due to time constraints, especially in Prescott, but they're excellent surgeons. One of the criteria I use for recommending *ANY* doctor, is that they must have a good sense of humor, and not take themselves too seriously. That's been my experience with Dr's Park, both Dr's Siwek, and Dr. Jones: They are all good-natured, and easy to talk to. And IMO, the staff at the TPC Prescott clinic, and the staff at ASSC are also top-notch. If all you want is oxy, go to a pain management clinic in CA, or buy your drugs off the street. Arizona has a drug problem, and they've rightly made it harder for addicts to get drugs. I got the surgeries because I wanted to get off the drugs!

Excellent service for treatment of chronic lower back pain. I have had RFA (radiofrequency…read moreablation) of the left and right S1 lateral nerve for sacroiliac joint dysfunction, as well as medial branch nerve RFA from L1-L5 to alleviate pain associated with facet joint syndrome. The procedures (two visits) were done without anesthesia and were relatively painless. The procedures were performed by Dr. Steven Siwek, who is excellent at performing minimally invasive procedures to treat conditions like back pain, nerve pain, and other chronic pain syndromes. Highly recommended for quick, professional treatment by a superior, caring staff.