Erin Burgess is caring and takes her time with me. She listens and truly provides service with a…read morecaring heart.

What a Blessed experience! I have been to many doctors and this has got to be the best and most…read morecaring doctors office I've ever been to. The office staff is friendly and polite. Dr. Erin Burgess is easy to talk to and really cares about her clients. She sees you as a person, not a dollar sign. She does not run in and out in 5 minutes. She listens attentively to what you say. I have been here in Prescott for decades and this is the most competent, comprehensive medical care I have ever received. She solved my chronic medical problems in 3 months! Chronic no more, I have my health back and am pain free, with NO meds. I will never leave. BTW I am 69.

I saw these reviews and was stoked to finally find a place that people were raving about! Well...I…read morewas sadly disappointed, and clueless as to why people are glorifying this place. Billing is horrible. I was seen on May 11th, it's now June 9th, and nothing has been billed to my Insurance. I called office, and was told the claim was sent. I called my Insurance they said nothing has been received. I then wrote an email to the office, and was sent a copy of some fax as "proof" that they sent my claims. However, the fax does not has the name or phone number to whom it was sent. It only says "claims", and my info. LOL. What a joke. Needless to say I was told in the email to contact my Insurance again, so I did, still nothing. Gaslighting at it's finest or they sent it to the wrong place. LOL. I was also waiting on a referral. In that same email I was told that they faxed the referral to said doctor. I called that doctors office, and they do not have any referral from this office. Again, I was told by the office staff that it was sent on May 18th via fax, if that were true then the doctor's office would have it. Maybe they faxed it, but not to the right place. That's what you get when you have one person doing multiple jobs. The front desk lady is also the medical assistant. It's no wonder this is a mess!

Kelly and Bailey are great. They have availability, are always on time and truly listen to what's…read morehappening to you. They are empathetic, kind and very knowledgeable. The comfort and support they provide is much appreciated when dealing with health issues.

Debra Krupnick is a skilled Nurse Practitioner working under her husband's license. Both my husband…read moreand I find her highly attentive and detail-oriented. She does not like to push pills onto you unless absolutely necessary, and is working with me to get my blood pressure down without meds, which I appreciate. It's a small, friendly office where I've never felt rushed or put off, and am always welcomed.

I got established with this office after a recommendation from a friend. I was told I would be…read moreseeing a part time nurse practitioner and I was fine with that so I went in for my first appointment and I was told I need to establish as a patient and there was a $150.00 yearly fee which I paid. I was then told I would have to return for my physical after I did my testing and bloodwork which I also did. When I returned I had my physical paid a copay and all seemed well. The following year I went back for my physical and again had a copay which I paid that day. I went for testing bloodwork etc... then About a month ago I received a bill. I was confused on what I owed so I called the number on the bill multiple times and never received a call back I also called the office and they took messages for billing. Finally I received a call stating that I was paying for something from almost a year ago! I don't remember any outstanding bills being mentioned when I visited before?!? I have decided to move myself to a place that doesn't have an extra fee to establish and then has a mixed up billing system run by people who won't communicate. I have excellent insurance and have always paid my bills on time. The practice seems ok, nothing special but the billing system is very concerning as well as the extra fee. I didn't see that I received any type of special service that warranted an extra fee.

I have no respect for any doctor that changes my prescription without consulting me about the…read morechange. And I have never had to pay a $100 new patient fee!!!! What the .... And then I was sent a bill for my 10 minute visit but somehow I received another patients bill along with mine. I noticed that I was charged almost double what the other patient was charged. What happened to ethics?

During my annual Sleep Doctor appt he noticed my left ankle was considerably larger than my right…read more He stated that's not right and you should look into that. I was able to get into my PCP in hours. I met Doctor Brett Jones MD. Great guy, great personality and ordered an MRI within minutes. Although I like Dr Dennis Little he has several associates and Dr Jones may be my new go to physician. Thanks to the Doctors for prompt attention.

The care I have received at the Prescott office is quite good, but the office is understaffed and…read morethe call center usually has a long wait time. When I have left a callback number or.*save my place in line* they don't always call back

Need an appointment - sure - just give them a call.... "you are #7 in line - average wait time is…read more18 minutes" It used to be so much better - there was a local office number 928-. I'm tired of being my own doctor and not having things looked at because it is just not easy to get in.

My doctor, Dr. Christensen is very good. This office is horrible. They do not answer their phone…read morein a timely manner. If you let it right 15-20 times or more, you may get an answer from someone at a call center not in the US. Their English skills are variable. Messages I've left with them are sometimes relayed to the office, sometimes not. Or the message might be relayed but whoever you can get to answer the phone at the office says they have not received that message. The office also says that they do not receive requests from my pharmacy (2 different pharmacies, on two separate occasions) for refills. The pharmacy tells me they have tried to contact the office but get no response. I have tried valiantly to get to the bottom of this situation but I can't get a satisfactory answer. More than once I've driven to the office out of frustration because they do not answer their phone. On one of these occasions a person (patient) waiting in the office overheard what I was saying and came up to me and said "I've had the same problem as you. I'm here to get a refill, then I'm leaving this office and never coming back." I have tried to get ahold of IMS in Phoenix and could get no further than the person who answered the phone. I asked to speak to the practice manager and was told there was not such a person on the staff. I explained my situation and was given a name of someone who was supposedly the "office manager" but was not given their number or transferred to them. Basically I was stonewalled. On my own, I googled the name I was given and tracked a person down that was connected to IMS. I found an email address and wrote her a detailed email explaining what I'd been going through. I gave her my contact information. I never received a response (this is over 1 month ago.) Finding a PC doctor in Prescott is very difficult. As I said, I really like my doctor at this practice, (Dr.Christensen) but if you decide to engage him, please be aware of the office issues I've described.

There aren't enough good words I can say about this place and the wonderful folks who work here. I…read moream beyond thankful for them and I highly HIGHLY recommend them. I was very sick and they took such great care of me, very supportive and I'm feeling relief much faster than I expected. So thankful.

From the owner: We believe that health is an unalienable right and you deserve full access to healthcare that is…read morenot confined to an exam room.

Patients have NO idea how awful and sexist Dr Purush is!! Look at the staff turnover he has. That…read moreis why!! He does not care about his patients and just looks at them like another number and orders every test there is without really listening to them!! Save yourself and DO NOT GO TO THIS SO CALLED DOCTOR!!!

Dr. Purush is ok. He'll just get every test done on you to increase his $$$. Female NP is best,…read moreand Eric is good. However, his office manager only knows how to shop for Toliet Paper and their billing department will really mess with you and double bill, if you complain little girl will cry to Daddy and office mgr. Josh will fire you without resolution. They tend to double bill! NOT PROFESSIONAL!

Optima Medical / Taylor Price APRN…read more As a new patient I used Zodoc to schedule an appointment for the next day in the afternoon. They called 8 am due to a problem using Zodoc and rescheduled for a couple of days later to see Erik Munoz. I showed up for that appointment but since Erik doesn't accept Medicare they had to reschedule again. They managed to squeeze me in for an appointment the next day with Taylor Price APRN. Visit was great. She listens well and very thorough. If using your cell phone to fill out Patient Information using their link, it didn't accept the information that I spent an hour entering. So then, I copied the link to my home computer and filled it out from there. Also, be prepared to spend another 30 minutes in their office answering the many health questions using their kiosk.

In the last several years...they have had their ups and downs...front office was touch n go, the…read moreturnover, who knows. Seems solid now though. Texting with front office staff for appts and refill requests is much better than it was ...and the Med techs have always been really sweet and friendly. I originally saw PA Theresiamo Anthony (lol, spelling) Ive really missed her! We connected, I felt heard and validated. Others ive seen since have been professional. But, Ive felt super-misunderstood and invalidated pretty regularly. Maybe Ive just outgrown the whole-sitch. No hard feelings, just time to move forward. I wish everyone there well.