Modern clean hotel with great amenities. My double Queen bed room was big, clean, comfy, equipped…read morewith mini fridge, microwave, coffee pot, smart TV with Netflix, Prime & more. Large bathroom with shower and tub. Everything functioned great. Large indoor pool was clean, I was surprised it wasn't heated (late October). Fitness Center was huge with so much clean modern equipment. Staff Jose & Nancy were friendly, professional & helpful.

This is a pretty new and modern Courtyard but even a drab, dumpy one would have served my purpose…read more I had been staying in Pendleton and my flight home was scheduled to depart at 6am. I couldn't ask any of my Pendleton Pals to pick me up at 3:30 in the morning to drive me the 70 miles. You can't beat this Courtyard for airport convenience. If I didn't have a heavy suitcase, I could have walked it and arrived in about 5-10 minutes. No need to walk; the hotel provides a free shuttle that runs every half hour starting at 4 in the morning. Can't review breakfast but the room and sheets were clean, the bed comfortable, the shower hot and powerful. The Bistro's chicken sandwich and fries were more than adequate saving me the trouble to get a Lyft to take me to a finer restaurant.

Locate within 10 mins of local airport this makes a perfect overnight if you're flying out. Walmart…read moreand several states res across the street as well as many restaurants. Rooms are clean and staff are very sweet. Great stay for the money

This hotel is great. Big rooms, very clean, nice workout room with a peloton cable machine and…read moreplenty of room to work out. Decent breakfast as well. The real star of the show is Monica.I lost my AirPod case and figured it was gone forever. She found them and tracked me down by looking at the booking reservation almost a week after I lost them and was able to coordinate shipping them back to me. Thank you so much Monica!

Request to move rooms due to noise from staff entrance was very professionally handled…read more The bedroom/bathroom was very well equipped, spotlessly clean and very comfortable and unlike some we had no issue with our mattress. However we were woken very early at 06.15 with deliveries/staff arrivals occurring beneath our room (204) which was an issue. However when we requested a room move the staff could not have been more efficient and obliging and the following night we slept until 09.30! The whole hotel is spotlessly clean. I ate in the bar one evening (interesting and tasty non typical bar food - very positive comment!) and my server was a lovely bubbly and chatty lady who took an interest in my conversation. If only she had not been at work I would have loved to keep chatting with her for hours......

Go here if you want your Mother's Day to leave a bad taste in your mouth. Absolutely lackluster…read morebrunch complete with overcooked prime rib and curdled scrambled eggs floating in water. $30 per kid for my child to eat a couple pieces of cantaloupe and drink water. $60 per adult for food we had to walk downstairs to get. When I booked the reservation they had a full brunch menu not a buffet. I had to go pour my own cup of drip coffee and they had the nerve to charge me $6 for it. 4 adults and 2 kids and the total was $425 because they included a compulsory 22% "catering fee" and then had the audacity to ask for more tip after being ignored and forgotten by the waiter. We will not be back and definitely not recommending to anyone.

Fast, friendly service at check in. Motorcycle parking right in front made for easy unload and…read morebring luggage in. Very clean room and bathroom, large room. Great area with couple nice restaurants within half block walk. Safe area, nice views.

The pictures look good when I book it .Nice view but other than that no . Gym wasn't working they…read morewere remodeling. Customer service in the morning wasn't all that . Lots of insects at night . House keeping people talking loud in Spanish and banging their carts in hallways

This place is amazing. Super clean. Staff remember your name and go above and beyond. Their…read morebreakfast is delicious. I highly recommend. No better place to stay in the Tri-Cities.

Hands down, best part was the breakfast: food itself was delicious, best hotel breakfast I've ever…read morehad, and somehow the service was even better. Special callout to Gloria for being so amazing, friendly, and accommodating. Everything about the stay was great, but if there was any way I could give bonus stars for the breakfast/Gloria's service I would!

When we checked-in to our room we immediately noticed and reported a loud, continuous running-water…read morenoise from the adjacent room. Hotel staff acknowledged this was an intentional "waterfall" noise machine used to mask barking dogs in the neighboring room. This condition was not disclosed prior to booking or check-in, and despite repeated complaints, no adequate remedy (e.g., room change, compensation, or noise abatement) was provided. The following evening, despite the hotel advertising "Premium Cable or Satellite TV" the nationally televised NFL playoff game was unable to be accessed on our guest room TV. Multiple requests for assistance went unremedied, with no alternative (e.g., room change, refund, or viewing accommodation) offered. Later that same evening, hotel staff verbally antagonized me when I complained. They offered no remedy or alternative, and evicted me while visibly intoxicated from alcohol consumed at the hotel bar (not belligerent or sloppy). I was unable to drive to find new accommodations. The outdoor temperature was approximately 32°F (freezing). Staff provided no safe alternative lodging, transportation, assistance, or warming options, creating a foreseeable risk of serious harm. Police were called to the scene. Prior to my agreement to leave, hotel staff explicitly assured me and police that the remaining group members could continue their stay without issue. Despite this assurance, hotel staff subsequently evicted the entire remaining group after I left. They had not been involved in any complaints or disturbances. They were evicted without cause or explanation. We have filed a civil lawsuit in Franklin County Superior Court and filed a complaint with the Washington Attorney General.

I was charged a $100. pet fee when I did not have a pet in my room. The girl at the counter would…read morenot take the fee off without a manager approval. Of course the manager was no where to be found. Now of course after calling for a week, I have yet to get a returned phone call. The managers name is Brody. He apparently SUCKS at his job, and is a total rip off!!! I want my $100. back!!!

This place was perfect! We're traveling cross country and needed to rest. We booked a King bed room…read moreand the room was awesome. It had a kitchenette and couch we could relax without mussing our bed. The staff were friendly, the hotel was very clean. This facility was up to date and decorated nicely.

From the jump, this place was awesome!…read more We were in town for my niece's 15, and we needed a place to stay. My step sister used to work for them, so she got us a room there. We arrived on Thursday morning around 10am, and the room was ready to go! They told us the rules, the pool information, and the breakfast schedule, gave us 2 keys and off we go! We opted out of the room service, but they ALWAYS made sure we had enough towels. Which was amazing! The pool was a perfect temperature, and we had it all to ourselves for a little under an hour! Which was great! The breakfast, isn't anything to write home about, but it was filling and proportionate...The pancake make is a trip! lol! They had Darigold Chocolate milk! My favorite from when I was in elementary school! lol! Overall it was a great experience, and everything was awesome! Thank you Holiday Inn Express! You guys are amazing! 10 stars!

I was pleasantly surprised at the high quality of this hotel, and I travel all over the world. From…read moresmall details like the sandalwood lotion which is gently scented, to the real butter at breakfast, everything was just at a higher level than your competitor hotels. Thank you so much for the real eggs, the Lipton tea, the hazelnut coffee creamer, the spacious shower, the SUPER COMFY beds and all the other details that made my stay ELEVATED. The hotel was quiet, clean, the front desk friendly and funny and gave great recommendations for dinners. We will be back! A+ and five stars!

Paige was so helpful i really appreciated her help, she was very sweet, amazing service.read more