My daughter needed her AC fixed and called them in the morning. Dropped the car off and was met by…read morethe friendliest staff!! Kudos to all of you, even the service tech that pulled the car up for pickup in record time! 5 stars are not enough

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

My son used the self-service car wash and encountered an issue with an excessive amount of…read moreblue-colored concentrate coming through the hose. The concentrated dye ran down the hose and onto his hands, legs, feet, shoes, socks, and shorts. As a result, the dye permanently stained and ruined his socks, shoes, and shorts. The dye was so difficult to remove that he had to use brake cleaner to get it off his hands. When he brought the issue to Doug's attention, Doug was dismissive and unwilling to take responsibility. He commented that my son's shoes were old anyway and offered only a few dollars toward dry cleaning the shorts. Doug's response was disrespectful and failed to acknowledge the seriousness of the problem. The car wash bays themselves are visibly stained blue, indicating this is not an isolated incident and has affected other customers as well. Despite this, Doug did not appear concerned about correcting the issue or adequately compensating for the damage caused. Beware, do mot use their care wash!!

Never ever buy the tire and rim package that Criswell automotive of Thurmont sells! It's a total…read morescam! They totally ripped me off when I bought my vehicle I opting in to this worthless program! A year later, I needed two new tires due to constantly losing pressure, a screw in my tire, a tire that had already been plugged continuously losing air and was denied by their claim office. When I asked to receive all communication, I was told there was nothing documented that they could forward to me. The claims department. The claims department at Maximus auto group was unresponsive to me despite multiple phone calls and emails. Don't waste your money! They were unhelpful and horrible during my time of need now I'm expected to continue to drive around on two tires that lose air pressure on a biweekly basis while I care for our communities, most vulnerable providing home healthcare services. They do not care about their customers. They only care about getting your money!

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

They are amazing. Honest and to their word. Came highly recommended by 2 great friends.read more

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.

My family has made several purchases and always pleased with the service and sales at j.r. Keith…read moreauto sales !

Best car place period, they went out of their way to help us, made the process fast, friendly, and…read morehow car buying should strongly urge anyone in need of finding vehicle help please call, visit or go here. Car's are used but maintained, repaired, etc. Through & through suggest this place hands down no complaints to give, only praises of how good this company is and personable they are. Five stars all day and would give more stars if allowed.

They make title and tags just like MVA but we are fast no waiting 4 hours. Great people, great…read morebusiness.

Absolute best experience buying a car. Chris made it so easy, and even gave me a great deal on my…read moreclunkers I had been trying to sell on my own. My payments are low and I couldn't beat the interest rate if I tried. If you want a good deal on a GREAT car, go here. You won't regret it.