I can't say enough good about this car dealership!…read more My husband and I found a used vehicle online at Hanover Volkswagen. We called to inquire about it, but we live 3.5 hours away, and wanted to be sure that we had everything ready for a trade in and purchase. Megan (sales), made the process so easy! She was polite, professional, and helped make our buying experience easy and fun. Jesse, the GM of Sales made sure our long trip wasn't in vain. He worked with us over the phone for things that Megan needed a manager for. Jesse contacted us the morning of our purchase to verify that we had everything we needed and went above and beyond to help Megan make sure our deal went through in one trip. Fast forward a week, and we get a thank you card from Jesse. This truly goes to show that you aren't just another number at this dealership. They took great care of us from the first phone call, to helping us get what we need for NY registration, and beyond. we Will definitely recommend HV to friends and family!

Just got my new VW GLI last week. My experience was fantastic, Travis King, his boss Jesse and Brad…read morewere all great. I love stick shift and they left me have the car for a little over a day. This VW is the best. Travis really knows his stuff, understands the electronics and all the screens to make changes to your dashboard and everything in between, I am impressed. Jesse was very supportive and I have known Brad for a very long time. Brad will do most anything to make your experience the best. Great dealership!!

We bought a car with Apple Honda Hanover back in July. We agreed on a down payment and purchased…read morethe car. A month later we received a large check from them for the Gap coverage on our previous vehicle. Two months later that are asking for that money back. Apparently when we were applying for the loan, Apple saw that we had money due to us and planned to use that GAP money towards our down payment. We were never told and never agreed to these extra funds being applied to the new car loan. It's partially on us for not reading all 45+ pages at the time of signing of our agreement, but it's also very poor business practice to not let us know that money that was owed to us would be applied to the new car without our knowledge. I will also add that the money from the GAP coverage on the car was for a car that was sold over a year ago, so those funds were kept from us for over a year.

We made a mistake going to this dealership. Before handing over our new CR-V they oversprayed the…read morewindshield with clear coat, to the point where it could hardly be seen through. They also concealed this from us when we picked up the car. The CR-V we purchased is ok, nothing more, and poorly made. You would do well to stay as far from this dealership as possible, there are plenty of others where being honest with customers is more common.

My wife & I having gotten numerous vehicles and had car and truck serving there for 20+ years and…read morewe remain satisfied and loyal customers. The phycal building has been remodeled and greatly enlarged, however they maintain their commitment to customer safety and satisfaction. I took my Tundra for periodic maintenance and an ail change but had to take it back the following day, a Saturday, for a minor issue which was promptly fixed. We'll be getting vehicles from there for however much longer we are around. I hope that Hanover Toyota keeps doing what it's doing!

We did a lot of research and shopped around before deciding to buy from Hanover Toyota, and it was…read morea very positive experience. Their pricing was the best in the area (MD/NoVa) and our salesperson, Jacob Charles, was friendly, helpful, and very low pressure, which we appreciated. It was also a smooth and easy buying experience (about an hour from walking in the front door to leaving with our new car). Highly recommend this dealership and working with Jacob, in particular.

Service is always welcoming and friendly…read more Drove down on Saturday morning to get an oil change and tire rotation. Arrived around 7:05AM, several other vehicles waiting as well, service opens at 7:30AM, waited about an hour which is not bad in their customer lounge. Service was perfect !!

My 22 year old truck (that I absolutely love) was running pretty rough. They took such great care…read moreof it and it is back to running like new! I was treated very well and updated regularly on the progress. Highly recommend this team!

They had used vehicle I was interested in so I texted one of the salesperson and was told vehicle…read morewas being serviced and they would let me know when it was ready to test drive, didn't hear anything for a week and a few days so I texted salesperson to only find out he quit so I called dealership about vehicle and was told by another salesperson that vehicle was being serviced and they would contact me as soon as vehicle was ready to test drive so I waited for a week and a few days and didn't hear anything so I called salesperson back and was told they sold vehicle.

We found our new Pathfinder at Hanover Nissan and can't say enough about the excellent service and…read morefollow-up check-in service this dealership provides. any time we have a question or concern, their staff is quick to help and explain as we get used to this new vehicle.

We purchased a 2015 Toyota Camry for $15k from this dealership. During the initial process,…read moreeverything seemed to go smoothly. My husband asked ahead of time if they could replace the car battery bc of the mileage and it had not been replaced prior. Most places replace these items to ensure a tip top running vehicle before leaving the lot. The salesman stated it wouldn't be a problem however the manager refused. Insinuating that it didn't need it, etc. We weren't happy but took their word for it. They clearly don't look at their used vehicles because then our mechanic found very corroded spark plugs appearing to be original on a 100k mile vehicle. The other day our son was at a job site and the car wouldn't start. The battery was dead. My husband went out and purchased a new one and contacted our salesman to let them know what happened. Clearly the battery was old and should've been replaced like he originally asked and was told no. When they responded to the battery incident they basically said it's a wearable part and like many other wearable parts that'll go bad, it's not their problem! This could've been or should I say should've been replaced prior to being listed for sale! This isn't a beater car that was on a corner car lot for cheap cars. This is a very nice and gently used car that was supposed to be for sale on a reputable lot. Clearly they don't inspect the cars or care after the fact! They made their money and that's where the customer service died with the battery! Buyer beware!!!

I bought a jeep JKU less than two weeks ago and yesterday the brakes siezed. The service center…read moretold me this was not covered under a warranty and they would not honor the warranty the csr came with. I will not purchase another car from this dealership again.

If your looking for a amazing car buying experience and are in the market for a new or used Lincoln…read moreyou have to stop by this dealership amazing customer service

BEST Service Department EVER! I am from Upstate NY and while down visiting my dad the week before…read moreMemorial Day, the AC in my 2021 Navigator stopped working while driving down. I called first thing Monday morning to see if they could squeeze me in at some time knowing they probably had a full service schedule. I spoke with Phil and he generously told me they would try to fit my vehicle by Thursday in between vehicles already on their service schedule. I received a call Tuesday afternoon that my vehicle was ready. The kindness and customer service I received from the Service Department was A+++! Thanks Cooper Motors Service Department, you guys are AWESOME!

We took our car twice so far to Tj Brown and sons. The staff is professional and friendly but most…read moreof all...knowledgeable. They fixed the problem and their prices are fair. They even gave us a loaner car to use until ours was fixed. We will definitely continue to use them for our auto repair needs.

This garage has very reasonable prices and the mechanics really know their stuff. Tammy is a…read moresweetheart and they couldn't find a better person to take care of the customers. It's such a relief to find a garage that I can trust And in my neighborhood.