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    Thwaits Excavating

    5.0 (1 review)

    Services - Thwaits Excavating

    Excavation

    Trench digging

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    7 years ago

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    Pipe Dreams Sewer & Drain

    Pipe Dreams Sewer & Drain

    (8 reviews)

    Tyler of Pipe Dreams Sewer & Drain is *fantastic*. I've lived in my townhouse condo for nearly 12…read moreyears, and the kitchen sink has never drained marvelously well. I had understood that it was due at least in part to a shallow grade of the outlet pipe...whatever. A couple of years ago, it had gradually become clogged enough that it was draining painfully slowly. I had RotoRooter out to clear it, and when the work was done, it was much better. It drained just fine, like before. Over two or three months this past fall, it gradually slowed down again, and I waited because I remembered how expensive it was the last time. Finally, there was no more waiting. It had become gross, it was so *disgustingly* slow, and I was even wondering whether it would require major work of some kind. I am so happy to have seen the glowing reviews here of Pipe Dreams. I called them & they were able to get me in in two days. Tyler was here for about an hour, and the tools he used were very different from the long, manual snake that RotoRooter had used. It/they were motorized things that had a reach far down the pipes. Tyler explained that he was staying mindful of the neighbors' pipes and not disturbing those. When he was done, he filled the sink with water & then released it. Since we bought this place all those years ago, I had NEVER seen it empty so fast, and I didn't even think it was possible. The water began to spin and make the most beautiful whirlpool and then was gone. The whole time he was here, Tyler could not have been more considerate, clear in his communication, and helpful. He also gave me tips on how to keep the drain clear. I kept meaning to write this review soon after he was here, but it's now been three months - oops! Here is the bright side to the delay: I can report that the sink has been draining wonderfully ever since, and it makes me soooo happy every time I use the sink. Call Pipe Dreams! You will be glad you did.

    We feel very fortunate to have found Tyler and Elizabeth Scott, of Pipe Dreams, for our septic pump…read morereplacement. They were reliable, open and honest about the entire process even when the items on the blueprint didn't match the actual equipment that had been installed 20 years prior, along with outdated instalment features. They had to find a different pump, and electrical replacement solutions. They were great and did it with positive attitudes and friendly hardworking ethics. We enjoyed getting to know them and were very impressed with how much they care. They made the job change work with the price they had quoted us as well, which was very reasonable. Thank you both for being a great team. Louisa and Dean

    Drummac Septic Service

    Drummac Septic Service

    (7 reviews)

    Update: Ended up paying Drummac $380 for an evaluation during a septic overflow. The technician and…read moresupervisor both stated our leach field was completely dead and needed to be fully replaced, leaving us stranded. We brought in a second opinion. It turned out the leach field was perfectly fine, the 1/4 HP pump had simply failed. We replaced it with a 1/2 HP pump, and the system drained immediately. Drummac completely misdiagnosed a simple pump issue as a multi-thousand-dollar failure. Buyer beware. __________________________________________________ Incomplete service and a lazy, flawed evaluation. I am incredibly disappointed with the lack of thoroughness and technical competence from this company. I had to do all the heavy detective work and troubleshooting myself because their teams failed to properly diagnose a potential structural issue. The Major Issues: 1. Incomplete Pumping: The original pumping technician only emptied the main sewage tank. They completely ignored the separate 1,000-gallon pump chamber, leaving it overflowing, above the alarm sensor levels, and actively causing an emergency alert. 2. Lazy Diagnostics: The evaluation technician who came out next refused to wait for the pump chamber to be properly emptied. They attempted to diagnose a complex hydraulic system while standing over a dark, flooded pit. 3. Flawed Logic: The evaluator simply disconnected the pipe union, watched water squirt out for one second, and claimed everything was "fine." All this proved was that the pump motor spun. 4. Ignored Critical Failures: Their rushed test completely ignored a potential failed internal check valve, heavy outside groundwater infiltration possibly leaking through the concrete seals, and the fact that the waterlogged hillside was actively looping water backward into the system. 5. Incorrect Explanations: The technician claimed the high overflow pipe from the empty sewage tank was dripping water into the pump chamber. It is physically impossible for water to climb up four vertical feet from the floor of a completely empty tank to drip into the next chamber. The sound we heard was likely actually groundwater leaking in from the saturated yard. This was a lazy guess by a technician who failed to do their job properly. We paid over $900 for what we expected to be a proper, professional service. Instead, we were left with an active plumbing emergency, an un-pumped tank, and a completely useless, lazy diagnostic guess that could have cost us thousands more in unneeded repairs. If you want a company that actually understands plumbing physics, data, and complete system diagnostics, look elsewhere.

    Complete Incompetence. They needed to replace the septic pump. They wired it to the wrong voltage…read moreand had the pump running with the floats in the down position. They then had to pump it out twice before they could figure out what was wrong. After the second pumping, I hired a different company. They figured it out right away. They then refused to reimburse me for the two pumpings that happened because of their mess up.

    Thwaits Excavating - masonry_concrete - Updated July 2026

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