I took 2 watches in for new batteries and asked to clean up one of them since it looked a bit dull. He said $60, which is expensive (I can get batteries changed for $12 each in Burbank) but out of convenience I said ok. He said 30-minutes. I left and when I came back he said he forgot the charge to clean the one watch so it's $100. I refused and he quickly said $60 is okay. The watch he cleaned has the gold worn off since he ran it through the machine even though he said he wouldn't and would just use liquid and buff with a cloth. NEVER AGAIN. He tried to scam me out of 40 more dollars just to see if I would. Horrible service. read more

I brought three watches in for service, but one is a solar watch and he said that watch needed a new battery and capacitor, and the other watches just needed batteries. he gave a price of 160.00 to fix all three watches. he was able to put a battery in the two other watches and I paid 50.00 which meant I owed him 110.00 but after a couple of days went by, I got a call from him saying the solar watch was ready. I went into pick the watch up and he said you owe me 160.00. I guess he was doing the new math. I say stay away otherwise he will use that new math on you. read more

Ralph is definitely master and commander of his repair & retail shop. May need to rub his ego a bit as it is quite front & center, I.e. "I'm the very best repair watch & clock guy anywhere!" That being said, we've always been happy with Ralph's work and when it wasn't done to completion, he's been receptive to do whatever it takes without additional charges. He's pretty booked up so be aware that clocks especially can take up to 2-3 months. read more

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What a fun little shop. Very old school. Lots of great classic watches at good prices. Owner is helpful and responsive. Got a great watch for a good price and had a number of watches to choose from read more

This man is a thief, stay away. Went for a free estimate and he quoted me 250$ and I figured it was high so I took my watch and left. I went to another watch guy in Hollywood that I know for another estimate and he told me that they there is a part missing inside my watch. I'm sure it was this place that took it since if he wasn't the one....he would've mention that there is a part missing inside my automatic watch. It sad there are people like the owner of this place in the world. Stay away specifically if you have an expensive automatic watch . read more

Stay away, he charged me $40 for a simple watch resize. This is usually a $10 service.

Scratched my watch and charged a really high insane fee. There is a reason why this place has such a low rating. The owner is a scam artist. I'm surprised he hasn't been reported yet. Read all the negative reviews. 1) He will scratch your watch 2) Charge a really high insane price 3) Force you to pay and if not, will scratch your watch even more 4) Steal parts from your watch read more

Excellent workmanship. My watch looked better after being repaired. Ralph sustains an outstanding work ethic and is Friendly and trustworthy. read more

Great service. I've had many watches serviced here. My favorite watch was cracked and they got it fix to perfect working condition again read more

Tic Time of Pasadena - Before - Watch Repair Near Me - Pasadena, California

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Absolute worst. I got ripped off here and when I brought back the watch sold to me because it broke, the man was so rude. I needed the watch so I asked if he could fix it. I should have asked how much it would cost but did not think he would charge me $40 for something he did in under 10 minutes. $20 to fix it and $20 for a new battery. When I objected to the price, he told me he could just take apart the watch and give it back to me. Don't buy watches here. The sales guy misrepresents them and their histories. He told me something about the used watch I bought that I later learned was not true AND the watch was a fake! Look up the watches on Amazon/online for comparison. I know it's important to support small businesses, but I truly felt ripped off here. I went here because I was desperate before leaving for a trip. Don't make the same mistake as me. Go to a reputable place. Also, buy your bands online -- much cheaper and better than here. read more

This guy is a total scam artist. When I came into his shop to have a link removed from my new watch, I had no idea how much he was overcharging me. $20 to remove a link from my new watch!!!! If you go down the street, you'll pay $8. Rip-Off Artist who takes advantage of unsuspecting young women! Stay Away! read more

A few years ago I witnessed Ralph rework a French grandfather clock either from the late 1700's or 1800's; it has worked beautifully ever since. Recently i entrusted Ralph with the complete rebuild of my family's grandfather clock made in PA in 1825. Ii now works perfectly; did not work at all before. Ralph is the ultimate master of clock repair, actually so much more than repair.... He has now become a friend, and this is my good fortune. read more

Excellent watch repair and sales, you can't go wrong. I have been going here for my watch and clock repairs and needs since 1990s

The owner of this store sold me a watch made by Soki. You other haven't heard of it, but when you look at the logo, you can see that they're trying to rip off Luminox. The owner said, "oh, you should get any watch as long as it isn't made in China." Yet this Soki was exactly that, I found out after buying. The watch was super cheap, didn't keep time well and the band started coming apart with a couple weeks of average use. I showered with the watch, because it claimed to be water resistant and it stopped. The owner for the watch running again but it stopped again soon afterward. The price of this watch was outrageous. You can get Soki watches on the big auction website for around 5-20 dollars. Tic Time charged $60. Three times the maximum price at other places or 12 times the minimum. I could understand 1.5x to 2x the online price, but 3x is too much. read more

STAY AWAY. He charged me $40 to replace the little black box on the back of a wall clock. It worked for a day or so and then stopped. This is not the first time I have had issues with poor work - shame on me for going back. Don't make the same mistake. Rip off - just as the other reviewers say. Try Time Essentials on Colorado and San Gabriel - just down the street. Super nice guy who fixed my clock in under 5 minutes and charged me $6!!! He was appalled that Tic Time over charged so much and didn't even fix it. read more

This place is great. The guy at the counter was a trip. He helped us replace the innards to a clock that belongs to my mother and hadn't worked in a few years. He was knowledgeable, helpful and capable. He provides adept service and is very reputable and cost-efficient. Oh, if you need a watch, this store has a tremendous selection of used watches. I saw some really nice pieces. read more

The owners personality is amazing , great customer service. I came in for some battery replacement for my watches, the end result was ok.

I love this place the owner is very happy, helpful and friendly . My husband came in to change out a few of his old watch bands. The owner took his time to help my demanding husband and very picky..... we highly recommend coming here to buy a new watch or repair an old one... read more

Excellent service and always so helpful. Over the years I've been coming to Tic Time for everything from changing a battery to new watch straps. So many great watches to chose from. Reasonable prices on all their work. read more

Watch master!! Great selection of watch bands for my new moto 360 smart watch!! Beautiful job!! Definitely worth going to a pro for so it's done right and I done end up breaking anything. Highly recommend!! read more

Ralph is a consummate professional. He replaced a battery and removed 2 other batteries in watches I'm not using right now all in about 10 minutes. He said I got good life out of the last battery and I said how'd you know that and he said he marked the old battery. That's just how he is meticulous. His prices are not the cheapest but they are fair and in the long run are actually a bargain. read more

I rarely complain about service, I just don't go back, but this is an exception. I brought a Breitling (circa 1950) in for service. Not only did it take several months and multiple calls, but I brought it back no less than three times. It still ran fast. Not a minute or a couple minutes a day, but 10 minutes within a few hours. On the last visit he put it on a device that I now know is a timegrapher and he says 'look, it says running perfect'. I know differently now. I found you can run an app on a cell phone that functions adequately. I discovered that while its supposed to run at 18000 beats per hour, it was running at 18800. Consistently. Minor adjustments (regulation) are pretty easy to do. I attempted adjusting to the maximum retard/slow, which brought it to 18680 or so. Now I not only paid for a expen$ive complete overhaul which never happened but after months and many trips its still broken and I just gave up. (probably what he wanted). Avoid this scam artist at all costs! read more

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I have loved ever visit here. The owner/operator is extremely knowledgeable and very very entertaining. I will always go here going forward. I have taken my kids in for fun cheap watches and have bought a few unique items myself. This one of Pasadena's hidden gems!!!! read more

Always super nice and takes care of my watch needs quickly and with the most pleasant attitude. I've just come here for small things like having batteries replaced and getting watches fitted. He's great, and I'll continue to come back here. read more

NEVER GO HERE UNLESS YOU WANT TO GET RIPPED OFF. All the bad reviews about this place are true. This guy is a scam artist, and overcharges for everything, went here twice cause it was convenient but will never be back again. Had him change the batteries on a few watches then had to go back again after they died a short time later and had him change them again. Batteries still didnt last, went to another place and the guy there asked if my batteries were dieing quickly, because whoever changed them before was putting used batteries in my watches. NEVER GO HERE UNLESS YOU WANT TO GET RIPPED OFF. read more

This's a watch repair next to my house, and I had 4 watches link removed for $60 several months ago, today I asked him to remove the links for my new watch without asking price, then he asked me to pay $40, finally I paid $30 for a 5 minutes work, he said because my watch was expensive... I believe expensive is normal for a certain complicated job. I'm just more concerned about his dishonesty. I know several professional watch repair places to go, and they would never ask me to pay $40 for a link removal. I will never recommend this place to anyone. read more

Ralph at Tic Time is great! He sized 2 of my girlfriends watches and repaired 2 more of mine. He's got a friendly and helpful personality and wants to make sure you're happy before you leave. My go to watch shop! Thanks Ralph! read more

Ralph is super kind, helpful, and humorous. This place runs their business for about 60 years. If you want to buy an ancient or old watch/clock, I also will recommend this place. I shortened a watch strap and he charged me $15. read more

This is literally the best watch repair place I've ever been to in my life. I go inside, I tell him what I need-- he doesn't miss a beat, immediately going behind the counter, fixing the watch, and in less than two minutes comes back around. Reasonable price, fast, and friendly. I'm never going anywhere but here again for watch repair. Five stars. read more

Came in to just replace the battery in a watch that has been out of commission for nearly a year. In about 5 minutes, the watch battery was in place for a reasonable price ($13) and I'm very pleased with the quick, pleasant service at Tic Time. read more

Best watch place around! The owner is a great guy with lots of knowledge and experience. Very accommodating to my schedule and is ultimately a very friendly person who owns a great business. 5/5. read more

Ralp[h, the owner has repaired three watches for me, and an antique clock. The repairs were well done and fairly priced. You don't see that combination much in SoCal. He is also droll, leaning towards silly. You might even enjoy yourself. BDL read more

the man who works there was super helpful in selecting a special band to replace an old one on my husbands favorite old watch. Great service, great band selection, feels like they really care about quality and attention to detail! I'll be back! read more

He Rocks! thank you very much! Best service in the area and smiles the whole time.

I'm in shock -- I just had a bracelet repaired, and while the work is nice, I was completely ripped off. $75 for a repair that should have cost a third of that. I asked why it was so expensive, and he just said, "I did a good job, and polished it, too." I should have fought harder. Word to the wise -- never get work done without an estimate. I trusted the Yelp reviews, and that was a big mistake. read more

Have been looking for a watch repair for some time now.... found Ralph! So helpful, nice and pleasant.... Took in 3 watches, batteries for all and links removed for another. Very reasonable prices and will go back to look in this cases! A very happy client! read more

Ralph has gone beyond the call of duty for me. I have brought him several vintage watches to restore. One recently that was very difficult to locate the part....but he did. My projects are time consuming so I expect to have to wait, but if it can be serviced timely, he will do it. He is welcoming and always pleasant. read more

Very bad experience. I was quoted one price, but then was charged double the street price and then the watched stopped because the repair was done incorrectly and had to spend more to fix it. read more