After contracting to clean an apartment for a move-in, with specific requests to focus on cleaning…read moreand wiping down cabinets and drawers, the "final product" resulted in the photos below. Despite countless emails, phones calls and texts, the job was not completed to any level of satisfaction. They offered to help fix the issue, but not in a timeline that was convenient for work purposes and stated that "they did the job asked". I had to hire a new cleaner and requests for a reasonable refund were ignored. I would NOT recommend.

Lauren and Mike were phenomenal. They worked hard for the entire time and checked in with me to…read moreensure they hadn't missed any spots that I had expected them to get. They were also very receptive to feedback regarding products, equipment, and any spots I had concerns about. They went above and beyond for my basement flood clean up and spent extra time working (for free) to clean some of the spots that I wasn't even expecting them to do! Overall, I am very satisfied with the job that they did. I do believe that they needed slightly more equipment than they had to complete the job in the time frame they intended to which is the reason for the 4 stars. However, they completed the job in a timely manner and ensured it was to my liking before they left!

My experience with Zhanna and her cleaning service has been nothing but pleasant. This is a woman…read morethat takes pride in her business and ensures that her service is top notch. The girls that work with her are always polite and do a neat job. If there is ever an issue, Zhanna is always ready to work with you to resolve it. I can't recommend Zhannas Cleaning service enough!

RUN FAR AWAY!!!! These people stole two VERY expensive pieces of jewelry from my house a bracelet…read moreand a ring and the owner won't even call me back. The bracelet was my 16 year old son's bracelet his grandfather gave him two weeks before his grandfather died. We paid $200.00 for them to NOT clean my house and to steal from us. The pics say it all as to how terrible they are. Oh and they DON'T SPEAK ENGLISH!!!!! They are thieves and liars.

I've been using Preferred Carpet Cleaning for the last two years and I couldn't be happier…read more there are kind, accommodating, and their prices are reasonable. and they will match other Competitors. I always have the same rooms done. they take care with my delicate furniture in some rooms and never leave a mess. they clean up anything or any mess left. They're very good at accommodating you with times and they leave their windows short of arrival. I love that they use organic products so there is no worry my pets will be harmed or chemicals in the air. 5 Stars!

Bottom line: DO NOT USE Preferred Carpet Cleaning. They ruined my rug…read more I discovered this "service" from a living social deal and John, the owner, lured me in with a very good price on a cleaning for my 8' x 10' area rug. The rug was in good condition but could use a refresher (since its gray and I felt had picked up some dirt). After arriving more than an hour late, his guy came in and "cleaned" my rug with a large and to be honest, bad smelling contraption. It appeared when he was finished that the rug looked a bit brighter than before, but the next day, after it had dried there were more than a dozen BROWN WATER MARKS all over my rug AND a MILDEW smell permeating throughout my apartment. I was leaving on vacation in 4 days and called John frantically for an explanation and so he could fix this problem and he said there were no appointments in the time before I was leaving and to call back when I returned so he could come personally and take care of the problem. Well....I gave John 10 chances to redeem himself (that's how many time I've called him over the past week so make a follow up appointment) but he has not answered the phone a single time or returned my call after 2 messages. This was the biggest waste of money I've ever spent! My rug now looks horrible (I've included pictures of the stains that are all over the rug). If you care at all about your rugs/carpets...stay away from Preferred Carpet!

I've been trying to help a dear friend by sourcing companies that could do a deep cleaning of his…read moreapartment. After over a week, they couldn't be bothered to respond to my request for an estimate. Completely understand if the company is busy but at least communicate one way or another. The company came with a recommendation from the hospital but I'm going to recommend that they take this company off their list to save others the trouble.

Brigador and her team went above and beyond on my project. My 92 year old uncle unexpectedly died…read moremid-month. His apartment was stuffed to walls and infested with pests. I hoped to clear it out within two weeks to avoid keeping the apartment for another month. I live in the midwest and only had limited time to travel. NYC Hoard quickly provided an estimate based on photos I had taken a year earlier. Because of a huge snow storm just days before the project, the dumpster company refused to deliver the night before. So, she pivoted, rented a Uhaul and pulled in an extra crew to be sure the project was completed quickly. In fact, i was able to change my flights and get home a day earlier than planned. Excellent communication throughout the project. The team was great. I met all ten as they were finishing up. They were friendly and professional. THANK YOU NYC HOARD!

I saw Bolo's car parked in Chinatown yesterday, so I flagged Lawrence down before he got ready to…read moreleave. I have not booked his service, the review is solely for customer service pertaining to inquires which is critical in selecting contractors. As a property manager it is important to have a good team of contractors lined up to refresh properties between turnovers and periodic maintenance. Lawrence was friendly and courteous; no rush to get me committing on service. I confirmed his service area, and scope of service which is beyond cleaning as stated in his company name. I look forward to working with him after the pandemic and hope all hard working people great success~

With so many unreliable contractors in NYC, I was blown away with the level of service and care…read morefrom Bolo. They came in to resurface and repaint my bathroom after I had made a complete mess of things. They are not the cheapest bid you will get but far and away the highest quality. All their people were knowledgeable, kind, and respectful of the space (tough to manage with a very small bathroom!). Start to finish (they even handle the post-work clean!!), every link in the chain is top notch. Even when there was a (genuinely honest) misunderstanding about the invoice it was handled promptly and equitably. Could not recommend them more highly.

As a real estate agent, I must have only the most skilled, reliable, and engaged business partners…read morefor my clients, including my professional cleaning teams. Robert Henry at Servicemaster Commercial Cleaning is among the best, not only because of the caliber and breadth of clients who have repeatedly trusted them over many years, but also for how they practice their craft with kindness and humility. My clients and I are grateful to have Servicemaster Commercial Cleaning by Henry as a trusted partner.

I highly recommend NYC Cleaning Allies to anyone in the city looking for a reliable and…read moreaccommodating cleaning business. I hired them to clean our event space before a family celebration and the staff was very professional, thorough and efficient. I will definitely hire them again for my next event. True Allies, thank you!

Cannot recommend Elisa enough!! She has cleaned my 2 bedroom apartment multiple times and is always…read morereliable and responsive on text. She always leaves the apartment so spotless and neat. She is very kind and I feel lucky to have found her reliable service.

I've had Elisa clean my studio apartment a few times and she always does a wonderful job. She is…read moresuper nice and always responsive via email/text, plus her cleaning is thorough and she's careful with my plants and glassware. The biggest plus is that she's COVID conscious - she wears a mask at all times, opens windows, and accepts payment via Venmo. I will continue to hire Elisa and highly recommend you do too!