I am moving out of my apartment and had a hell of a mess to help deal with, and they absolutely…read moreknocked it out of the park! They came early, and stayed in constant communication to avoid confusion, they were the kindest people ever and so understanding too. Brianna and her team even helped out extra!!! Best possible cleaning for the price and i couldn't recommend them enough. Saved my life!!!

Spent a lot of time researching to find the best quality cleaning service for move-in cleaning. I'm…read moreso glad I found Custom Maids RVA. They were extremely professional, thorough, efficient, detail oriented, and most importantly affordable, reliable and flexible on such a short notice. You will NOT regret putting your cleaning service needs in their hands. Best Service - Highly Recommended!

I messaged on Saturday via Yelp and after a first automated response was still awaiting feedback by…read moremidweek, and I already had quotes from two other businesses by that point. When I did finally receive a response, they told me to reach out directly via their website which puts into question the status of the Yelp Guarantee for going through the Projects process. This seemed to indicate to me that the text in their automated response on Yelp Projects has not been properly updated to reflect how they want potential clients to request estimates. I can appreciate they have a lot going on but if this is how they treat you when they are actively courting your business, I find it difficult to believe they would be much better once they have already secured it. FOLLOW-UP PURSUANT TO BUSINESS RESPONSE: I appreciate the nuances of the Yelp Guarantee may be open to interpretation in terms of when it applies. That said, if the business chooses to be included in Yelp Projects, they should be willing to handle requests therein or at least set up a consultation through it, otherwise the Yelp Projects $2500 guarantee may be in jeopardy. The additional response from them indicates that only a quote is required to seal the deal so to speak, but I did not receive that at the time I was asked to reach out via their website, so it is entirely possibly they would have applied this later and be within the terms of the Yelp Guarantee. I have no way to know if that would have been followed since I did not pursue further contact with them after that point, though I will give them the benefit of the doubt that they would have made good on the guarantee through the process or through their business insurance if a work quality issue has transpired. When I initially made the request I had a two week span of availability for the actual cleaning to be done (though I mentioned ideally this would be to action the following week), and only because Juliana's took 3 business days to get back to me to tell me I should reach out directly did it appear to be an "expedited request". I am glad they have so much business that they can afford responses like this and be unavailable for service but if this were the case then that would have been a benefit to know from the outset so that I could have ruled them out as a candidate immediately. Considering most folks don't have more than a few weeks between closing on a house and moving in, and I personally reached out to them a day after my closing, I do not see any path I could have taken to reach out to them sooner. Juliana's notes in their added response that I did not actually enlist their services, which is true, though Yelp policy is that a review may take place so long as there was a consumer interaction/experience, which there was in this case.

Ritzy and Sandra did an absolutely phenomenal job. Our house honestly hasn't looked this clean…read moresince the day we moved in. We have a long-haired German Shepherd, and his fur is always a challenge -- but after they finished, there was no trace of a dog anywhere. I was genuinely amazed. They were thorough, detail-oriented, and clearly took pride in their work. Every room felt refreshed, spotless, and thoughtfully cleaned. This was a true deep clean, not a rushed surface job. 10/10 experience -- I would absolutely request Ritzy and Sandra again and highly recommend them to anyone looking for top-tier cleaning.

Absolutely incredible. I hired Keila to do both a move in and a move out cleaning and she went…read moreabove and beyond for both. The move in cleaning was following ripping out and replacing all of the subflooring on the first floor of the house and had left a fine coating of sawdust on everything - not to mention the smell and grime that comes with purchasing a former rental. Aside from the scuffed walls (NOT Keila's fault or responsibility), you'd never have been able to tell the place was a construction zone for a month. Flawless across the board - she even moved appliances around to make sure she covered all the bases. The move out clean was similarly perfect, I still had some things in the cabinets and in a couple of rooms that I asked her just to work around as best as she could and she actually wound up making that last little part of my move EASIER with her clean. This was well beyond what I asked her to do, in the best way. All of this came at an incredibly reasonable price for what I know was seriously not a fun job on either end (especially the move out). I've already recommended Keila's services to a couple of people and will be asking her to do regular cleans when I recover from the financial hit of purchasing a house. Thank you Keila for making the awful process of moving WAY easier!

I hired Keylas Cleaning for a move-out cleaning and they did an outstanding job! The place was left…read moreabsolutely immaculate. What impressed me most was their attention to detail, they thoroughly cleaned every area, including spots I didn't even think about. She was also very friendly. Highly recommend if you need a deep clean!

What an amazing experience! From initial communication through our first cleaning experience,…read moreIsabel's team has been truly a blessing for me and my 83 year old mom. In this crazy world it is a relief to find trusted, dedicated professionals to help make life smoother. Very clear communication, highly responsive, on time. Extremely thorough and frankly went way beyond my expectations. Our house looks so much better! Very grateful for this family and their service excellence. We have asked Isabel and her team to come back in a few weeks!

The cleaning today was the best anyone has ever cleaned my home. Jose listened carefully to what I…read morewanted done and when they finished, everything was sparkling. Very pleasant and professional.

This is an incredible cleaning company. Jenny and her crew are reliable and great communicators…read more I am able to schedule and just know everything is going to be taken care of. Highly recommend to anyone. We specifically work with her for Airbnbs but I am confident any type of clean is in their wheelhouse.

Excellent service, attention to details, Punchal, arrived on time and worked efficiently. Very…read moresatisfied.

I can't say enough nice things about Edna and her services. I was lucky enough to discover her…read moreafter purchasing a deep clean service on Amazon. She was so thorough and communicative that my wife and I decided to retain her services. She now comes every two weeks and our house has never looked so good. We even trust her to come when we're not at home - not something I've ever done.

This is the second time that I've hired Ana's Cleaning Services. The first was for a move-out…read morecleaning. The team left the apartment shining like new! I was very happy with their work and kind energy. So, I hired them again to clean my new place. Again they were thorough and considerate with my things. My place looked beautiful when they finished! The space felt wonderful. I will be using them regularly. I highly recommend them!

Ana and her team do a great job cleaning my home. They are very professional and trustworthy…read more You won't regret giving them a chance to clean your home.

- All cleaning tools (toilet brushes, scouring pads, squeegees, toothbrushes, scrub brushes) are…read morereused across multiple locations without cleaning, creating cross‐contamination risks. - Vacuum bags are never changed between sites and vacuum rollers remain dirty until the machine fails, exposing employees to dust, mold, and allergens. - Feather dusters are never cleaned, leading to accumulation of particulate matter and potential respiratory hazards. - Rags, mop heads, and microfiber cloths are laundered at poorly maintained laundromats. Soiled items are stored together in a single plastic bag, promoting mold growth and foul odors until weekly Wednesday distribution. - Bulk chemicals are decanted into reused bottles during staff meetings without first cleaning containers. No personal protective equipment is provided or enforced during these transfers. - When the owner runs out of chemicals before meetings, employees are directed to dilute products with water and misrepresent their strength to customers, reducing sanitizer efficacy and increasing contamination risk. - Broken equipment is repaired by the owner onsite without following fire or electrical safety guidelines, creating potential fire, shock, or mechanical injury hazards

The office was very responsive, and the two ladies who came to clean were very pleasant…read more Unfortunately, there were a lot of oversights during the cleaning - surfaces left undusted or cleaned, bathrooms that still appeared dirty (especially behind the toilet), and baseboards and windowsills largely ignored. The office did follow up to ask for specifics and indicated that they would provide additional training to their employees. I appreciate that they reached out and want to improve, but unfortunately I still can't recommend them as especially thorough for the price.