Returning customer. Completely satisfied and exceeded expectations!…read more We had our 2021 Hyundai Kona detailed by Pristine Detailing last Thursday, and Andy did another amazing job. This car hadn't been professionally detailed since we bought it, and Andy absolutely brought it back to life. It honestly looked like it came right off the showroom floor! For $275, the full detail included: Interior * Vacuuming * Carpet and floor mat shampoo extraction * Seats cleaned and sanitized * Door panels and center console cleaned * Trunk cleaned * Interior windows cleaned Exterior * Hand wash * Clay treatment for bugs and road grime * Buffing * Ceramic paint protection * Wheels and tires cleaned * Exterior windows cleaned * Headlights polished Our Kona also had some paint chipping above the windshield, which Hyundai cars are known for, and Andy even touched that up for us and removed the dealer sticker. That extra attention to detail was really appreciated. I thought $275 (+ tip) was a reasonable price. I found some cheaper options, but they didn't include nearly as much as Pristine. I've also had my other vehicle detailed by Andy before and was 100% satisfied, so I knew it was worth coming back. Andy does quality work. Another good job by Andy and Pristine Detailing team. 5-stars. The Kona looks incredible!

Andy and his team did an amazing job on our 2015 Ford Explorer! Looks terrific inside and out! I've…read moreused this service for years and always 200 percent satisfaction!

I've used them twice now - and man, their work is top notch. Hands down, worth every penny. It…read moresmells and feels like a new car. So much little grime and issues that irked me - and they just leave me smiling like a goof. Fantastic work!

Diego and team did a great job on my interior, exterior and under the hood. The car looks as new as…read moreit was when I bought it in 2021. They payed attention to detail, were professional, and got me in fast. Thank you again Diego and Team!

Wow. What a great discovery! This young men from the Olentangy area take great pride in their work…read moreand did an amazing job our vehicle. Our vehicle's interior had a few rough months traveling with outdoor, muddy traffic. Called and got an appointment within 2 days and these guys put 3 hours on our interior and did an incredible job. Price changed a little from the starting quote - but vehicle looks better than expected. Thanks to Hassaan and the two others that helped get our Malibu back in top shape. Thanks guys.

wonderful!! I needed to get my car detailed and wasn't sure where to go. I found Liberty car…read moredetailing and they did wonderful. They spent 5 hours cleaning my car inside and outside and it was amazing. I highly recommend them. extremely professional. They came to me which was extremely convenient.

After drying, my fabric seats looked worse than before I took my car in. I called to have them fix…read moreit, and after another ~30min appointment, they are still significantly stained. Otherwise, the job showed little attention to detail, and I had to wipe my windows off after how greasy they ended up. You'd think they would do better for $175. Attached pictures are my seats after the detailing job AND follow-up.

I have never had my car detailed before so my expectations weren't very high to begin with. I had…read morejust accumulated enough dirt over 3 years that it was beyond my ability to clean myself. However, the service I received was far lower quality than I could have done myself. I called about a week ahead of time and made a reservation. They told me to bring it in between 8 and 9 AM instead of asking me when I could bring it. However, despite having an appointment, it took them 6 1/2 hours to have the car available to pick up. I'm also not sure why dropping the car off was necessary and the only option given when they HAVE a waiting area. Their location is not near anything so not having the option to wait there meant I either had to walk several miles or take Uber/Lyft to a place I could wait (which isn't easy with everything closed for COVID). A few minutes after dropping it off, they called me to tell me that because one of the floor mats was muddy, it would be an extra $35. I mean, yes, the car is dirty. That's why I brought it to you. It was nearing time for them to close and I began to wonder if they would have it done that day. Finally, at almost 4 PM, they said it was ready and that I HAD to pick it up by 5 (even though they close at 6?). This was an issue because without a car I had to haul ass back there on foot. When I picked it up, I was told that there would be another additional charge for using a card. One of the workers put my floor mats in the hatch and I was ready to go. I did notice that it didn't look like they'd swept the floor mats but it was a minor detail so I let it go. They also told me they didn't clean the glove box because there was "stuff in it". Upon starting the car the airbag light was on which it wasn't before. I started noticing obvious spots of dirt that shouldn't have been possible to miss. Every surface looked like it had been wiped with a wet rag and the water allowed to dry creating streaks and water spots everywhere. Every inch of all the windows was spotted like this. Then I found brown water and hair in the emergency brake boot. The more I looked at the car, the more I saw they missed things that were so obvious. There was even a clump of mud the size of a shoe showing through the grill. The lack of detail and the apparent lack of care was disappointing enough but the seat belt light was the major concern. After some Googling, it turns out it's fairly common for the seatbelt system to be damaged by detailers and it is not a cheap fix. I emailed them that night letting them know and asking if it was something they could fix or if they would reimburse me for what the dealership would charge to fix it. After two days I had received no response from them. When I picked up the car, the upholstery was noticeably wet. My pants were soaked and the passenger seat was wet to the touch. Even after two days, the seats are still wet in the crevices. They either used WAY too much water or they waited until the absolute last second to detail my car. If that's the case, what was the point of making the appointment? The final straw was the floor mats. After letting them dry in the hatch as instructed, I went to put them back in. They had removed the mud from one of them but the bottoms of the rear ones were caked in mud on the bottom. I thought it must have run off while they were washing them and then dried like that. I spent more money, going to a regular car wash and sprayed them off myself. They dirt came off easily as well as a CASCADE of mud from both of them. They hadn't even cleaned them. At all. And charged me $35 to not do them. Overall, while they did make the car better than it was, they did a very poor job and didn't do some of it at all. They also like to raise the price but not tell you until you go to pick it up. There's really no excuse for not responding to someone's concerns about your service. They've lost my trust.

BEWARE!!! I got my car detailed from this place about a…read moreyear ago! And I have mold in my car now. They gave me the traditional clean, I think with leather cleaner. My car has been smelling like mildew for a so long and I have not been able to figure out why, I had no idea. I just flipped my mat around to see and they put cleaner on the back side. The vacuum marks are still on my trunk so they did clean my trunk, but the inner side of the mat has mold. I will have to get this professionally cleaned now. Do not go here. Bad cleaners, seems to be no professional cleaning tactics taught. They probably hire just anyone.

I called in the morning, during the week, and was able to schedule that same day!!…read more I gave Sabastian's work 5 stars due to Great customer service, attention to detail, excellent work! He even lightly buffed scuff marks under the door handles. I own a Subaru Forester. (SUV) I highly recommend Universal Detailing.

This place used to be good but new owners are just not interested in good service…read more I paid $50 for interior detail and they didnt clean windshield or seats (just mats). Took it back and still didnt do good work. I had to clean the car myself. I doubt they will stay in business for long with this service.

I had vomit all over the front seat of my car. It's considered "bio-hazardous" for other places…read morethat cost $100 more on top of the basic interior detailing cost. I'm so happy about the result I got here for a competitive price and really appreciate the hard and thorough work that they put into. The only downside was that it took a lot longer than what I expected. But I was satisfy with how my car turned out both interior and exterior. I'm definitely coming back again.

Got a full detail with a gold level ceramic coating, my car has never looked this good. The finish…read moreand trim/wheels and the interior all feel brand new. Couldn't be happier! A week later I was caught in a really bad rain storm driving on a steep highway, the coating giving the windows its hydrophobic feature made me feel so much safer! Helped exceptionally with visibility in bad conditions. The peace of mind having an extra layer of protection with the extra shine really leaves me in awe every-time I walk up to my car to drive! Overall, I can't get over how nice my car feels after Jim taking care of my Crosstrek! Wish I came much sooner!

Great "attention to detail" for sure! My wheels looked better than brand new, inside and out!…read more Can't go wrong here, Jim will give your ride the time and care to make sure everything looks perfect. I was thoroughly pleased; looks and scent of a brand new. Thank you again, Jim!

My trunk was left open during a thunderstorm! we contacted Compassionate Auto and they were able to…read morecome to our home the next day. Clay was timely, professional, and friendly! He explained what needed to be done, and told me again what he did after the service. My trunk is now free of water and smells amazing! It is also noticeably cleaner than it was before.

The response was quick, Clay was on time, and did an excellent job. I was impressed with how much…read moredog hair and other grime he was able to remove. It really did look like brand new when he was done. I will definitely be utilizing them in the future. I highly recommend Compassionate Auto.