Im from Huntsville, Al. I was kn Auburn for a funeral and had a problem with my hood latch. Paul…read morewas able to repair it and send me on my way. Thanks Ray's

My son's vehicle was taken to Ray's in late August following a serious accident. The initial repair…read moreestimate provided to USAA was approximately $9,000. To date, insurance has paid Ray's almost $17,000, yet the truck remains incompletely repaired. The estimated repair time was also significantly inaccurate, resulting in substantial rental fees, as we were forced to rent a replacement vehicle on a daily basis due to repeated delays and miscommunication. When the truck was initially returned approximately six weeks later, the following issues had not been properly addressed: Pinstripe did not match Tail light chipped Paint chips above the front chrome bumper Tailgate was only attached by cables (unsafe for use) Rear differential locked, causing grinding noises when turning Large plastic piece left in the truck bed Gap in the front panel After the truck was returned to Ray's for an additional week, these items were corrected. However, the front tire still does not hold air. Ray's has stated the tire was not damaged in the accident and that they observed no issues during the six weeks they had the vehicle. However, the vehicle's app documents multiple instances of low tire pressure that were corrected during that period. Based on our experience, I strongly advise seeking another repair shop. Ray's demonstrated poor communication, misrepresentation, and substandard workmanship. I believe my son was taken advantage of due to his status as a college student and because he was limited to their services through USAA's repair network

Chris did a phenomenal job with my 2019 Ford F-150. I am thrilled with the excellent work they did…read more Chris and his staff were very friendly and professional, exceeding my expectations! Whatever vehicle detailing needs you have, you will not be disappointed if you choose Chris and the team at Auto Shine: The Art of Detailing in Opelika, AL. Highly recommended!!!

Chris and his team absolutely killed it. They do an amazing job here. I took my car in to have a…read moresmall ding next to my tail light restored and to have it detailed. My car came out looking better than brand new! I highly recommend this business to anyone wanting their ride to look killer. Chris pays close attention to detail and goes the extra mile to make your car look phenomenal. I will definitely be back for any and all detailing needs!

Great experiences with Nancy Barron. We have leased three cars with her and been happy working…read morewith her each time!

I went a whole month without hearing from them after they started working on my car. They told me…read moremy car would be ready to be picked up in a month, only to figure out by calling them that it would not be ready in a month. Just 2 days prior to the day they said I'd be able to pick it up, they told me they were waiting on a part. They didn't call and tell me about that update and it completely messed up my Christmas plans. I continued to call and even go up there but never once received a call from them with any kind of update. They would tell me it was about to be ready but then it would take another week and that happened multiple times. Great work but terrible communication.

Fair prices for body work. Had the front bumper of my car replaced after a trailer hitch knocked a…read morehole into it. The parts fit perfectly and the staff was SO friendly so no problems there. The only reason I didn't give five stars is because the color of the new parts does not match perfectly. If you look with more than just a passing glance it makes my white car look like it has a five o'clock shadow. EDIT: The company reached out and offered to fix the paint, great people!

Recently had to have work done on my car. From The outset…read morethey were professional, communicative, and didn't make me feel like an idiot for not knowing much about cars and and their maintenance. They also presented two different options for repair (one being much less expensive than the other). The repair work looks amazing, and they were under their estimate price when it was time to settle up. Had a great experience and would definitely encourage others to use their service.

Amazing! These guys are quick, efficient and extremely courteous! I got door dinged while driving…read moremy antique car. These guys came out to the parking lot and went immediately to work. They were able to repair the damage without having to do any painting! I highly recommend this shop!

Bad business! Sent my brother here after talking to a couple of adjusters. Moron at Plaza told him…read moreto take his 1 year old truck to Maaco in Columbus for a paint job...

Bought new headlights from a store thinking I could put it in myself. Realized it was way beyond my…read moreskill level for my car's model, and every other place refused to service me unless i bought overpriced bulbs from them. These guys agreed to help me out without hesitation, super friendly, short wait, and below the quoted price. I'd gladly go back

they were super helpful with my diagnostic issue!! They also did not make me wait at all!! I will…read moredefinitely be back!!!

Took my Toyota truck in for transmission problems. They said it took awhile to diagnose the…read moreproblem. After a few test rides and checking the transmission, it was found to have a bad solenoid. I felt they were honest and reasonably priced. I recommend them.

do not go here if you want your car fixed in a timely manner. they said they would diagnose and fix…read moremy car the same day and didn't even TOUCH IT going on a week later. i had to take it elsewhere and got it done in an hour

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.