I took my truck in for a minor fender bender and didn't get it back for four solid weeks. Their final charge was double their original quote. Thank God I have good insurance. If money is no object and you have no need for your vehicle for a solid month they do good work. I have a new bumper and tail gate. The fender repair looks great. Hope this review saves somebody a hard time. read more

I got to work with Michelle and she helped me the entire time I was there (maybe a total of 20 mins in three trips) and just made everything really easy. The service was good and quick, as it only took 3-4 business days to complete my car. The car also looked great and they even vacuumed the inside and cleansed the outside. read more

Wish I could give ZERO starts. Even 1 is too many for what I am STILL dealing with. I scraped the driver side of my car on the stop sign turning into my driveway and caused some minor damage to my car. We chose JHCC because it's one of the highest recommended places by USAA. My husband also used to work there back in 2015 and knew the expectations they held for the employees back then, so he expected to not have any issues. He wanted to support a local business he used to work for, but their quality has changed exponentially, I'm not in a good way. Well my car was still being handled under USAA's insurance claim, USAA paid out over $5407 for repairs. We had to send our car back over 3 times because every time they would say it was ready, there would be a new dent or the paint would be awful, pieces kissing off the car, crashwrap still stuck on to it. They had our car March 16- April 21st the first time. When we picked it up on April 21st I got home and the whole inside door panel on the driver side fell apart, my heated and ventilated seat didn't work, my seat position control didn't work. I got called a liar because they supposedly do DTC scans before they do any work on a car and it shows as a "history code". Turns out the ONLY DTC scan they have on file is one done on April 7th, nearly a month after having the car. In this DTC scan there were faults shown across THE WHOLE CAR, and they cleared out the computer 5 minutes later. Car was taken back and dropped off again June 16th and they had it until July 13. Heated/cooled seat and seat position control still not working. Called a liar again. You can see in the pictures the window runner coming lose on the side of the car that wasn't even supposed to be touched while still in JHCC's parking lot as I was about to leave this day. Ronnie the manage made sure to let me know that JHCC ate the $2,246.13 to "fix" the damage that THEY created. Leave JHCC and got to the gas station on highway 14, literally can't even open my gas tank. They broke it. Get home and door falls back apart that they were supposed to fix. Even more damage. The rubber seals all over my car are not glued down and are puckering or caving in. Damaged my headliner inside during R&I on the back window. Tons of damage. No Chevrolet dealership wants to touch my car or answer my questions after finding out JHCC did the work on it. They won't even give us an estimate on what it will cost to repair because they say they don't know what they did to it what they will find when they open it up. After losing hope with getting help from the Chevrolet dealership that I purchased the car from back in December 2016, I dropped my car off at a different Chevrolet without telling them that it had work done on the car, that I just had electrical issues. I told them I would want to get repairs on the body and on the inside after they fix the electrical issues and they told me that would not be a problem. Once they ran into a bunch of loops trying to fix the electrical problems with the seat, they finally asked about previous repairs and that's when they found out about Joe Hudson Collision center doing the work. Fortunately I was able to get the seats fixed after $1128.72 payment. I was able to find out that there was in fact a circuit within the door open from the previous repair a Joe Hudson Collision Center. And once they found out about the previous repairs they refused to do any paint or bodywork on my car. They refused to even give us an estimate on the repairs. So here I am stuck with a 2017 Premier Chevy traverse that no dealership wants to touch, no body shop wants to touch. I pray nobody goes through what I went through and am still going through. After the messed up the second time they tried to send us to prattville to get it fixed. The prattville manager Korey, once again called me a liar when I brought up the heated seat issue, once again telling me it was a history code. Told use he wouldn't fix the damaged headliner at first when I showed up to show my issues. Did not trust any location after getting the only DTC scans. read more

I was rear-ended by another driver who had state farm. This was state farms preferred shop. When I came here, I totally thought, this place is amazing. Amazing atmosphere, nice people. I thought I was going to get my car fixed quickly. Then we looked at my car. Just a dent in the back, with a slight little hurt to the rebar behind my bumper. Guy gives me an estimate. $4300. Refuses to give me the itemized reasoning behind this total. Statefarm decided they wanted to total my car because of this. I ended up in a month and a half long battle throwing other estimates at statefarm to prove this estimate was false and ridiculous. Statefarm gave me the itemized report, and they were attempting to fix things that were not broken. Panels that had not been touched, the right side of my car when all the damage was on the left, replacing things that could be repaired, etc. After a month and a half and 5 other estimates all less than $2500, my car is finally getting fixed at a different shop. But because of Joe Hudson's original, insane estimate, I had to spend hours upon hours proving they were wrong. Do not go here unless you want to be severely overcharged and have things "fixed" that may not need to be fixed. read more

No one enjoys visiting this type if place, but the service here was impeccable. Cameron went out of his way to make sure that I got my vehicle returned when it was convenient for me. He had techs stay late at night which allowed me to pick up my car on a day they are normally closed. This saved me about 5 days of using a rental car. Even though my car was not perfect upon return ( minor paint overspray, turn signal out, needing detail,) and I was aware that it would not be completely ready, I still appreciate the fact that he saved me money. At my convenience, I returned my car to do the detail work which seems to be perfect now. I was even offered a complimentary rental for the day. I highly recommend this shop based on the personal service I received from them. The service on my 2010 Infiniti left it looking like it is brand new. read more

Joe's Collision was awesome! They fixed my car super quick and it looks amazing! If you need somewhere to get your vehicle fixed then go here! read more

I chose Joe Hudson because it was next door to the KIA dealership where I purchased my vehicle. When the insurance adjuster gave them a good recommendation, I felt that I had made a good decision. The repairs were extensive and it took a little longer than I expected, but based on the outcome, I made the right choice. They used mostly original equipment materials where I expected mostly after market. They kept me posted via text or phone calls on progress. I highly recommend Joe Hudson based on quality workmanship and customer service. Oh forgot. They have a good warranty . read more

Incredible, incredible service. Joe Hudson really relives the 'circumstantial dread' of visiting a collision center. I was greeted at the door, helped promptly, and got my vehicle back just the next day. They event kept me updated on the progress of my vehicle's repair via text. I couldn't be more impressed. Or grateful. Thanks a ton, guys! read more

These guys took great care of me today and fixed my bumper in no time! I highly recommend them.

There is nothing they could have done better! Everyone was great and informative. My car was even done before I thought it would be. It looked how it did the day I bought it brand new! Don't waste your time or money going anywhere else! read more

My car sustained front end damage from a piece of flying debris. Farmer's Insurance recommended Joe Hudson's Collision Center, so I chose them. My mistake. The communication with them about my repair has been minimal at best and the repair has taken three times as long as originally speculated. The excuses have been rampant and after being promised that my car would be ready on Wednesday evening (which was almost a week behind schedule) it looks like it will now be Saturday morning. It has taken them a LONG time to reassemble the vehicle. My recommendation is the squeaky wheel must get the grease, because I have been patient and have had no progress on my vehicle what so ever. read more

The reviews and positive feedback from online are what originally attracted me to Joe Hudson's Collision Center when I was involved in a wreck in October of 2014. Initially I was satisfied with my decision and how fast they put me back in the driver seat, but as time passes I'm beginning to suspect that they rushed my vehicle out of the shop at the expense of quality work. Since accepting my vehicle from the shop (which I couldn't even do the first time they told me it was ready because they primed but didn't paint a panel tucked behind the wheel and thought I wouldn't notice) I have made numerous trips back for various things such as my door hinge not being remounted straight causing the door to shut at an angle and most recently for rust that has begun to form under a scratch from the wreck that they ground down and painted over. The reason that I've waited so long to write this review is because since I alerted them to the rust issue in September of 2015 (started in May 2014 but I was abroad all summer) I am still without a solution and nearing the end of my patience. I called in November 2015 to inquire about the status of the claim and was told I'd get a call with an appointment at another shop to fix the issue within a week. I never received a call, email, or anything after that phone call. Fearing they had forgotten about me, I went in person to the store in early January 2016 to check on the status of the rust issue and I was told I "fell through the cracks" and absolutely nothing had been done (what happened to the appointment that was being scheduled?). As of today I still have the rust issue and am once again waiting on them to contact me with a solution. At no point in time has anyone from Joe Hudson's Collision Center called/emailed/texted me with updates other than the first time they contacted me to let me know the work was done. To say that this entire ordeal has been frustrating is an understatement. I would NOT recommend this repair shop to anyone who has even the slighted standards for customer care and quality repair work. If it weren't for the warranty that they provide I would have gone to a different repair ship to fix the issues they still haven't corrected months ago. read more