Murray is the best travel agent EVER. Been using him and his team for over 10 years and couldn't…read moresay enough nice things about his expertise and the friendliness of his staff.

I met Murry years ago and he was always the nicest guy. Fast forward from 1988 to 2020. With the…read morescare of COVID-19, I needed to get my son, who was studying overseas, back to Chicago quickly. Not only did he and his staff find a great flight at an affordable price, but he was still the nicest guy on the phone, thoughtful, warm, and a true professional. When I called his office, without missing a step, each person I spoke to make me feel like I was family.

Kevin helped us plan our honeymoon. This was our first time working with a travel consultant. It…read morewas fun, easy and very helpful. Knowing that a professional found the best rates and most convenient transportation, and having access to his experiences at our destination, gave us confidence that we were taking full advantage of our time away.

Kevin did a great job working within the confines of our travel criteria and delivered a…read morespectacular property. He was able to negotiate a discount to the rack rate and extra amenities all of which we throughly enjoyed! He was prompt with replies and even checked in on is during our holiday which was nice. Will for sure be using him again!!!

Just spoke with Rob after booking airfare through Jan's Travel in June 2023 for Holy Land Tour and…read morenow with all the violence we decided we are not going to Jerusalem. . He: Rob said we could get a credit on our airlines to use up by June 2024.... It was so awesome to hear they could help us. Great Job Rob! Thank you so much...Happy Customer***** Victoria F. M.

We went to Rob to get information and help with our first ever river cruise. We didnt get much…read morehelp in making decision on where and what line to take. But after we decided and Rob booked, we didn't get any help with any other details of the trip. We could have booked directly with the cruise company and gotten as much or more information. We had to practically beg for info we needed from him with repeat emails and phone calls to get information.

Travel agent Carrie Willard at the St. Peters, MO office has planned several international trips…read morefor us. She is very knowledgeable and has a pleasant disposition. She follows up quickly and has provided great suggestions. Highly recommended that you use Carrie to help plan your next trip.

How am I the first to review this place!? I've been using TravelPlex since it was Majestic Travel…read moreback in 2004/2005! The store was located close to "home" and I fell in love with one of the travel agents, Carrie Willard. Carrie is highly knowledgeable in all facets of travel, including up & coming hot spots, secret tips within the industry, and safety regulations to ALL places I've considered over the years. Still to this day, I reach out to Carrie when in need of travel advice. She is ultimately the first "vendor" I established a long-life loyalty with at the ripe age of 17. Still to this day, now at 27 years old, I trust her whole-heartedly... even if I can't book every trip I inquire about! Honestly people, if you're looking for natural efficiency & effort in planning all your travel needs, look no further! And this goes for out of towners too! Currently living in Denver (and just sending a friend living in Nashville to her as well), Carrie's service has no limitations to distance. No pun intended!

Beth Yarus once again booked a complicated trip for me today. She is exquisite in her attention to…read moredetail and timely responses to my questions. I am so highly satisfied. She, and Travelmasters, are wonderful to do business with.

I have booked several cruises through Beth with Travelmasters, as well as associated…read moreairfare/hotel/transfers. They continue to exceed my expectations in terms of competitive pricing and high quality experiences - both in their planning and more importantly the end product - the travel experience. They have helped me with personal and business travel since 2001. I highly recommend them and they are our ONLY travel planning resource.

I relocated to St. Louis to run a business that has several employees who travel on a regular…read morebasis. Gwin's had just implemented a Concur solution for the business and hosted booking seminars for all traveling employees. About a month into the program one of our accountants started noticing irregularities in the invoices. We discovered that rebooking's were being made within the 24 hour grace period of airline tickets booked. This caused multiple bookings that we didn't need. Consequently we were paying 3 to 4 times the number of booking fees that were necessary for each trip. The other ethical issue; they would book multiple reservations separately for the same trip. We then got invoiced a fee for each individual trip paying 3 to 4 times the amount we should have. Furthermore, trips were automatically approved by Gwins rather than our corporate approval chain. Employees were booking trips they had no approval to book costing us thousands of dollars per month of unauthorized travel. In addition, we had an inventory of unused tickets all with massive change fees to use at a later date; all of which would incur fees. Despite complaints trips kept slipping through the cracks. This firm caters towards a consumer clientele rather than a Business clientele. The firm was not available outside of business hours unless we paid them huge fee to answer the phone. I made the decision to switch to a national online travel resource with 24/7 support. I would not recommend Gwin's to run your corporate travel as it has been a nightmare, they were ill-equipped and too small. Despite them using the respected Concur travel solution, they don't have the back office infrastructure to make it work. Gwin's cost our business tens of thousands of dollars in actual travel costs, and six or seven figures of lost productivity.

I was initially excited to work with Gwin's travel because my employer offered a discount there,…read moreand I like to support local businesses and local workers (I just moved into the area). However, I was berated over email by someone named Allison Bahn saying that my $3000 budget for two people to visit Alaska for a week or less was completely impossible, and I needed at least a $5000 budget and 10 or more days. She refused to even try to help me after saying that $3000 wouldn't even cover my airfare and car rental, even though I was just in Alaska last year and spent $188 on a five-day car rental and $515 on round-trip airfare out of the same airport. Is this a travel agency only for the rich? My experience with travel agencies has been that they build a vacation around your budget and preferences and not bully you into spending more money. Absolutely ridiculous.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

We worked with Polaris Travel and Betsy again for our trip to Jamaica and yet again we couldn't be…read moremore pleased with the recommendations and the hotel. We stayed at the Hyatt Zilara; perfect size (not too big not too small), food was excellent and staff were very friendly. Thanks again Betsy for helping with another wonderful trip!

Polaris Travel Advisors is a great business. They were very responsive and highly professional…read more Highly recommend!