Went in to get a rotation and oil change,they quoted me an hour,it took 4 hours and the whole time…read moreI was there,I had to look at LGBT....stuff on the bookshelf and their TV....will not be back,don't push your weird ways on me.This place is a joke

I hate leaving this review. We have been loyal customers since 2012. At the time, they were a…read moresmaller shop, great staff and they took care of people. But they started growing....and expanding...and they lost something along the way. Customer service was first to go. Then affordability. Those I can deal with, I understand that things have gotten more expensive and when you are dealing with more and more people, a little something gets lost. But I draw the line at integrity. About a year ago, my son hit something and ruined a tire. I sent him to Tiger Tire. He picked out an inexpensive tire that met his needs and wouldnt require him to buy 3 new tires. They had to order it. I took his car up and had them install it and when I went to pay, it was nearly double the initial price. They told me that was what he ordered. I asked him later and he showed me the invoice for the tire he ordered. I was pissed, but OK, mistakes happen. 3 weeks ago, he went to have air added to a tire. They told him he needed 4 new tires because of dry rot and quoted him $1100 plus mounting. This is a 19 year old kid, he believed them. I told him to check Walmart and other places, thinking maybe he could save a hundred or so bucks. Walmart had virtually the same tire, mounted and balanced, for $490! When he went to have them installed last night, the technician asked why he was replacing perfectly good tires. The dry rot was nonexistant. Just an excuse for Tiger Tire to make $1100 plus dollars. I am done with them. They wil never get another dime of my money.

I came here after going to pepboys to get a noise in my car checked out. I just wanted to confirm…read morewhat Pepboys told me about my air compressor needing to be replaced. They lifted my car and brought me into the workshop and showed me and explained that the air compressor was find and what the problem most likely was. I don't know anything about cars and I was glad they tried to explain everything and help me understand. They also filled up my coolant and send me on my way free of charge after spending time helping me. 10/10 dentists would recommend.

I sat for over 15 min in my car in the hot sun with zero acknowledgement. Wile cars were being…read moreushered in and oil changes finished in the 2 Other bays. I understand the car in front of me took longer than usual... but they should have at LEAST acknowledged I was there.

I can't say enough about this shop. It's a local business, run by your neighbors…read more The first time I came here, they inspected my son's truck. When it came time to settle, they refused to charge me, and referred me to another shop that could better repair the damage. On this visit, they went above and beyond on a request concerning installing a trailer box, and then referred me to another shop. "We can do it for you, but it would cost more. You can take it directly there." In the meantime, they serviced my vehicle for a reasonable price in minimal time. I will happily bring ANY business I have here...Gray's is an honorable and ethical business that will give you the truth, and let you make a decision based on the facts.

My son, a young college student with limited auto knowledge went to the Auburn location in Wire…read moreroad. They told him he needed new back brakes pretty soon. And quoted $760. Luckily he is smart enough to not give the go ahead before talking to me or his dad. We both said to wait and we will look at it. That it being back brakes on a front wheel drive Honda crv he must likely would be fine until we could check them. My boyfriend looked at them the following weekend after purchasing new brakes. They still had about 90 % life to them. So beware of your college kids going to these areas. They are obviously aware a lot of kids these days have minimal knowledge of vehicles and may not have a support person they can consult with locally.

Made an appointment for just an oil change for 9:30 am... my vehicle didn't get worked on until…read more12:30 and waited a total of 4 hours for an oil change. Little to none, communication on the status of my vehicle, I had to ask twice. People were nice, but what's the point of making an appointment if I'm going to wait 4 hours.

I had a appointment scheduled for 11:00am for front breaks and I did not leave until 4:19pm. I was…read morenot informed of the long wait. After 7 years of having my vehicle serviced at the Auburn location, I will not be back.

Call Rod earlier today and he came through with no problem, he fixed my truck in no time. Would…read moregive him more than 5 stars if I could.

On December 15th I fell and broke my hip. Since I lived alone my car just sat there until this week…read moreFebruary 24th. I knew the battery would be a problem. I called Rob and he came out this afternoon and worked on my car. It's a Kia Forte and at the least little thing the alarm goes off. It did but Rob quickly got it off. He installed a new battery and went to get something to go in the gas tank because I had a full tank of gas that had just been sitting there. I was very impress with his work and how polite he was. Try him when you cannot get your car to have it serviced. His prices were very reasonable for all the time he spend getting the problem solved. Thank You Rod!!

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.