My pets have been seen a few times at this place. I loved the veterinarians and never had any…read moreproblems. HOWEVER, I JUST HAD THE CRAZIEST EXPERIENCE AND WILL NEVER RETURN AND WILL URGE OTHERS NOT TO... here's why: A couple days ago my cat was bitten by a snake. His leg was swelling in front of my eyes and he personality changed quickly. I called the office right as they opened about thirty minutes later. They said with snake bites I would need to bring him in urgently due to the quick decline it can cause. I was concerned about price and she stated they don't do payment plans and said to try care credit but drop him off and we would figure it out. So that's what I did. I tried care credit and it was a no which was no surprise. I'm a full time healthcare student and mom. I received a phone call from the veterinarian who said they needed permission to start antivenom therapy and fluids etc, I said YES and explained again that I was trying to figure out the finance aspect she said it's fine we will deal with it at the front when we know what we are looking at and that the cat would usually stay overnight for observation so I would have a little more time to get whatever the cost was together. After I picked my son up from school, I went by to see the status and they said my cat was responding well and no complications and the price was $554. Okay, so realizing they were trying to release him right then I was panicking because I still haven't had enough time to have the response from the people who were going to pitch in to get the cat paid for. The woman in the back office came out and instead of calmly trying to understand that I just needed until the next day (which was what was eluded that morning) she used a humiliation tactic in front of the people in the waiting room and her staff. Things she said such as, "did you even have intentions on paying?" And scoffed at me. And I was trying to explain that I just needed a little bit to figure it out. She was very pushy and probing and so I had started getting emotional knowing that she was clearly treating me like I was a scumbag of the street. She asked that I call and speak to only her in the morning and I asked her if she was going to be as rude because if so I don't want to speak to her. She got very offended and visibly was shocked that someone would call her out. She got huffy and I was trying to dismiss her and she said things "do I tell her (pointing at receptionist) that she won't get her check because you can't pay" which is bad business and could get illegal. "Do you have a check we can just change the date?" Which is illegal. And through all of this she exclaimed that she was the owner like it was supposed to make a difference. Then she told me other clinics would call the police and press charges for theft of services. Absolutely ridiculous and such a disgrace of a woman. Like I anticipated, the next day I paid and got my cat and the medical records for my husky and my feline and will not be returning. What an embarrassment to caring for animals. Insensitive, rude, and disgusting. I wouldn't want my penny OR A FRIENDS BORROWED PENNY going to support this woman's place of business And after sharing the experience amongst my class one of my classmates knew the exact person I was speaking of. Kelly the owner. She shared some horrific stories on how the employees are screamed at and treated. I couldn't help from realizing that this woman is in the wrong field and she treats everyone like shit.

The staff and Dr Newbolt are truly amazing. We had to make the impossibly hard decision to say…read moregoodbye to our sweet girl Sophie today. They made this very hard day that much easier to handle. Their professionalism and courtesy is second to none.

We've had nothing but amazing experiences at Pet Vet. Dr. Speed is so incredibly knowledgeable and…read morekind, and the dogs know it. I don't think my older dog even knows he's at the vet, he just thinks he's having a cookie party with some nice people! My younger one is absolutely terrified of vets, and they're so gentle and slow with him. They let him take all the time he needs and are great about talking to you before they do anything, figuring out the best approach, and doing whatever is best for the dog. Especially Amanda. We love Amanda! Another bonus is that they have several great vets on staff. They're able to specialize in different things and collaborate with each other so they can cover all their bases. My young dog even got a specialized procedure from their orthopedic surgeon. He would have had to wait months for an appointment with a specialist somewhere else. All around, they're super accommodating, kind, and will take their time to get things right and make sure everyone's comfortable. That's the most important thing to me for a vet.

I've been with Dr Brawner & his team for about 13 years (off & on) & I'm Very pleased with…read moreEveryone, Thanks a bunch for All you do in taking excellent care of my boys (years ago) & now my girls!

Review for River Road Animal Clinic (I know I'm writing this…read morefrom a place of deep grief, but I've done my best to make this review as honest and accurate as possible.) We began using River Road Animal Clinic about two years ago, after switching from Weems Road Animal Hospital in search of quality care at a more reasonable price. At first, we were impressed. Dr. Houston was kind, attentive, and wonderful with our anxious dog, Luna. She also did great with our senior girl, Rudie, even getting on the floor with them to help them feel more comfortable. We truly believed we had found a new veterinary home for our furbabies. But on June 20, 2025, everything changed. Our senior dog, Rudie, started refusing food, which was very unlike her. That morning, she ate only half of her usual meal and some sweet potato. By early afternoon, her breathing had grown labored and her belly seemed to spasm with each breath. I knew something was seriously wrong and that she had to be seen immediately. I called River Road at 1:30 p.m. and spoke to Savannah and described her symptoms in detail. She called back around 2:00 p.m. and told me they wouldn't see her because Rudie likely needed emergency care or a quality of life assessment and they referred me to Auburn. (Almost an hour drive from our home.) I called Auburn and they warned me that Rudie might wait for hours and may not even be seen in time as a walk in. (Meaning she would lay there in pain during the drive there and then who knows how long of a wait she would have had to be seen. She would have probably died in our laps/arms in pain.) I called River Road again, desperate, begging them to reconsider. I knew Rudie was dying. I was terrified. They still refused. They were less than 10 minutes away, and it was only early afternoon. But they wouldn't make time. They turned us away when our Rudah Girl needed them most. We ended up at Northside Animal Hospital, who despite being busy; welcomed us in. Within thirty minutes they took her blood samples, took an Xray, and drew some of the fluid from her belly, they confirmed she was in congestive heart failure. They gently recommended euthanasia. We knew it was the right thing. Rudie passed away surrounded by love, comfort, and dignity but only because we found someone else willing to care. The entire process took less than 90 minutes!! And that includes the time we took sobbing over the loss of our baby! We checked in at Northside Animal Hospital at 5:05 p.m., and upon our departure my credit card receipt was time-stamped at 6:08 p.m. In just over an hour, their team made time to evaluate Rudie's condition and compassionately help her pass peacefully. River Road's refusal to help not only caused us immense emotional pain, it prolonged Rudie's suffering. I will never forget the helplessness I felt, holding her in those final hours, knowing she was slipping away and that the people we trusted to help take care of her when she was sick or in pain had chosen not to. I can no longer recommend River Road Animal Clinic. Our pets are family, and when it truly mattered, they weren't there for Rudie. No one should have to go through what we did! If your pet ever has an emergency, which they all do at least once in their lives, don't count on them to be there to help. Hopefully your dog only gets sick when it's a convenient time for them.

First of all, I want to say I do not trust anyone with my cat. This vet came up on google maps & I…read moredecided to give it a try after reading reviews. Since the first day I took my cat, the ladies have been so sweet & helpful. They have taken their time to explain to me everything. This place is always busy but, only because they are amazing. The vet Dr. Houston is super nice & sweet & you can tell she loves her job. They love my cat & that's extremely important. The care so far has been great! & I will continue to take my cat here for any wellness, dental, or preventive care.

My appointments have been with Dr. Humphries and she has been amazing. I never feel rushed and she…read morealways has an upbeat demeanor.

They are extremely compassionate vets and vet techs. They euthanised my beloved 16 year old lab…read morewith extremely careful and loving care. They couldn't have been more kind.

Great vet! Took up time with the dogs. Brought them in on a Saturday to get medicine. Have gone to…read morethem over the years.

What wonderful and accommodating folks, they've always been so kind to us and our pets over many…read moreyears. Dr. Sharp and his Team are the most caring people and have been there for us during some really desperate times with our animals including lighting the candle for them. As long as I'm able, I'll never go anywhere else!

Dr. Thomas is one of the most knowledgeable vets in the area. She has always helped my pets and I…read moretrust her to always give them the best care available!

They MISDIAGNOSED & Were treating my car for an illness she didn't have...!…read moreMy poor cat died after I took her 2nd opinion...they wanted to know WHY DID GAY ST MISS THE TUMOR IN My poor cats MOUTH...! Malpractice, misdiagnosed, caused my cats death.....Will never forgive them

I can't say enough great things about this veterinarians office! From the moment we walk in, we…read morewere treated with kindness, professionalism, and genuine care. The front desk staff is friendly and efficient, and the facility is always clean, calm, and welcoming. We've always gotten perfect medical care for our 2 pups.

We are out of town and needed a vet for our little man. We chose Macon Road Veterinary. I have…read moreworked at a few clinics in the past and I was speechless when we left this clinic. They should be the source of learning for all other clinics. From scheduling, online client forms, check-in and wait time; exceptional, fast process. We waited in our car, was called at time of appointment, and given our exam room number. We entered the room and were followed immediately by a wonderful technician Miss Danni. Dr. Hunter followed within minutes. The care and attention was superior. We were not made to do unnecessary tests. This has never been the case with care I have had and witnessed from clinics in the past. Checking out was also exceptional. Everyone at the front desk was friendly and knowledgeable. A young lady who had just started, checked us out with assistance from her associate. Both were first rate. My only con to my visit is that we have to go back home and are not able to make this clinic our home base for veterinary service.

They go out of their way to make sure that you and your 4footers get friendly professional care…read more Now they have Saturday hours which is a 5 star plus!

Took our 150 lb Dane in to get fixed and eye surgery. entire experience was great, the Surgeon Dr…read moreTuttle fantastic knowledge and bedside manner, thorough and engaged, couldn't recommend more. thank you!!!! eleanor and Joe davis