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    Tile And Carpet World

    4.5 (17 reviews)
    Closed • 8:00 am - 5:00 pm

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    3 years ago

    Knowledgeable staff. Able to recommend the type of flooring that matches my family's lifestyle. Lots of choices

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    Review Highlights - Tile And Carpet World

    “January 2026 - Working with Tile & Carpet World was a breeze from beginning with the staff at the storefront, to Ty.”

    Mentioned in 4 reviews

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    Tuscany Tile Design Studio - cracked grout instead of caulk at cabinet edge

    Tuscany Tile Design Studio

    (5 reviews)

    I entered Tuscany Tiles showroom greeted by Sales Rep. Wesley Waldrop. After perusing the showroom…read moresamples, we picked out our Travertine floor. Wesley seemed to know his flooring. We discussed timing for the project - which was a house renovation. He promised me a date of delivery, start date, and insisted that the installation would be done in 14 days. We even discussed painters, furniture delivery, etc. all based on his promise that it would be completed no later than 14 days from the start. This project was $44k. Well... 14 days turned into a nightmare of over 70 days. Which pushed back every other task of the renovation. Wesley's installer fired his helper the first week because "he was breaking too many tiles". The installer then brought his wife to the job as a "helper" along with their three-year-old son - who was often seen running around the job site with no shoes on, sometimes he even had a razor tool/scraper to play with. After many complaints to Wesley - and owner Jeremy West - zero was done for customer satisfaction. In fact, they both stated they could not control when or if the installer would show up. I insisted they get another installer, but Wesley said that he couldn't guarantee their work or that they speak English. I said I would supervise the job, but...nothing. No changes were made to the installer. I had to put up with the inconvenience. So... fast forward - they had to reorder more tile, not once, but twice. Wesley took the measurements himself. I could keep writing, but in short: 1. Project took over 70 days, not the promised 14 days 2. Sloppy job site 3. Inaccurate measuring by salesman Wesley, had to reorder tile two more times to finish the job 4. They dumped so much wasted thin set (cement) on the front lawn area that it is solid cement now and won't allow landscaping 5. Poor/uneven installation 6. Not sealed evenly 7. Several tiles have broken after installation due to improper installation or inadequate thin set backing 8. I've given Jeremy 9 months to come back and fix the broken tiles. His reply: "too busy".

    helpful staff when selecting tile but installers are poor quality. put the wrong tile in opposite…read morebathrooms & poor install overall.

    Tile And Carpet World - flooring - Updated September 2026

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